Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Vis mer
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Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Vis mer
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I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Vis mer
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Informasjon om virksomheten
Om Wattbike
Skrevet av virksomheten
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktopplysninger
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Storbritannia
- info@wattbike.com
- wattbike.com
4,5
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Wattbike
Hi Stelios,
We're glad everything was handled to your satisfaction. Thank you for your feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
pricey for a service but worth it
good communication from engineer re visit.Arrived on time. Clean and tidy, serviced bike well. happy with follow up as well.
29. desember 2025
Svar fra Wattbike
Hi C. S. ,
We're happy to hear that our engineer provided excellent service! We appreciate your positive feedback regarding the clear communication, punctuality, and thorough bike service.
Happy Cycling!
Team Wattbike
Svar fra Wattbike
Hi David,
Thank you for your positive review!
fast efficient and engaging experienece
16. februar 2026
Svar fra Wattbike
Hi Jon,
We're glad you found your experience fast, efficient, and engaging. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
Excellent Service
The process for booking a Watt Bike service is simple and the service provider communicated well before the service. The engineer serviced the bike to a like new feeling and found the source of the annoying tick which had developed and resolved it. As in past very satisfied with the service and the outcome.
16. februar 2026
Svar fra Wattbike
Hi Paul,
We're happy to hear that the booking process was simple and that our communication was effective. It's great to know the service restored your bike and resolved the ticking issue. We appreciate your continued satisfaction and thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Whole process was straightforward and…
Whole process was straightforward and the engineer was quick efficient and friendly, definitely recommend the service to others
16. februar 2026
Svar fra Wattbike
Hi Karen,
We're happy to hear that the process was straightforward and the engineer was quick, efficient, and friendly. We appreciate your recommendation of our service!
Happy Cycling!
Team Wattbike
My Wattbike Atom was serviced by…Edward
My Wattbike Atom was serviced by Edward. He diagnosed the problem within seconds and the bike is now running better than it’s ever done. Better than new!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Steve,
We're happy to hear that the service resolved the issue so efficiently. It's great to know your bike is performing better than ever. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Fantastic customer service!
Purchased a Wattbike secondhand from a a friend who no longer used it. The right shifter was not working. I called to book a service to get it fixed, at a cost of around £200. The customer service agent I dealt with was extremely knowledgeable, understood my issue immediately, and instead suggested that they could send a £25 shifter replacement and instructions on how to fit - saving me £175. Brilliant and honest customer service - the best I have received in a long time! Great job!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Consumer,
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad our team member could provide a helpful, cost-effective solution for your Wattbike. Thank you!
Happy Cycling!
Team Wattbike
Did exactly what they said on the tin
Glad to know you're dealing with a UK firm who cares about their products and the community of users. Wattbike means quality and reliability.
18. februar 2026
Svar fra Wattbike
Hi Cam,
We're happy to hear that you value our dedication to both our products and the user community. It means a lot to us that you see Wattbike as a mark of quality and reliability.
Happy Cycling!
Team Wattbike
Excellent service
Excellent service. Engineer was polite, swift and explained everything. Regular service was very helpful.
18. februar 2026
Svar fra Wattbike
Hi Customer,
We're happy to hear that you were pleased with the swiftness and clarity of the service provided. We appreciate your positive feedback regarding the helpful regular service.
Happy Cycling!
Team Wattbike
Poor Communication & Coordination
Although my Wattbike is back up & running, it was not a smooth process to have it serviced. It required a second visit - The silence or lack of communication was deafening. I had to force Wattbike & the third party to explain when my bike would be repaired. I was not confident the work would be carried out in an acceptable time without my own intervention. Sad because the bike itself is awesome - The price of success 🫣
18. februar 2026
What a change to the bike
What a change to the bike. It's not just running smoothly and quietly, it also had new bar tape and a water bottle holder fitted. Won't leave it 5 years before the next one.
18. februar 2026
Svar fra Wattbike
Hi Philip,
We're happy to hear that the bike's running smoothly and quietly after the service, and that you are enjoying the new additions. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
Svar fra Wattbike
Hi Carl,
We're happy to hear that you are very pleased with the bike and our service! We appreciate your positive feedback on the delivery.
Happy Cycling!
Team Wattbike
Still waiting for a bike service
Ordered and paid for a bike service on 22 February. Now 17 March and no contact. When contacted Wattbike last week was told someone would contact me imminently. They never did. For a reputable brand / product the customer service is appalling.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Brendan,
Thank you for your review, and I’m really sorry for your experience - particularly the delay and lack of communication.
This isn’t the level of service we aim to provide, and I completely understand how frustrating it must have been to be told you’d be contacted and then not hear anything further.
I’ve now taken ownership of your case to ensure this is being put right, and we’re working to move things forward as a priority while keeping you updated.
Thank you for your patience, and I’m sorry again that we didn’t get this right first time.
Kind Regards,
Charlotte
Svar fra Wattbike
Hi Anthony,
We're happy to hear that our workouts and event training meet your needs. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Easy from start to finish.
Booking was easy and the follow up from the engineer very quick. He arrived at the stated time and was very efficient. Carried out the service and was friendly. I was very pleased with all the aspect.
16. februar 2026
Svar fra Wattbike
Hi Dave,
We're happy to hear that the booking process was easy and the engineer was efficient and friendly. We appreciate your positive feedback regarding all aspects of the service.
Happy Cycling!
Team Wattbike
Atom Service
Arranging a suitable date was a little haphazard, but the service itself was very professional.
16. februar 2026
Svar fra Wattbike
Hi Keith,
We appreciate your feedback and are happy to hear that you found the service professional. We'll review our scheduling to improve the process.
Happy Cycling!
Team Wattbike
Engineer good - Wattbike customer service - shocking
Engineer was good when he finally arrived.
Wattbike took full payment over 4 months before the actual service, gave no updates and communication was non- existent. I had to continually chase to be either hit with AI responses or basically told they had no idea when they could fulfil my order.
Dreadful.
Edit - wattbike have reached out post this review and made clear how they’re approaching the issues with services. They also partly refunded some cost which has gone a long way to resolving things. So I’ve changed this from 1 star to 3 star on that basis.
16. februar 2026
Svar fra Wattbike
Hi Mike,
Thank you for updating your review and for taking the time to acknowledge the support provided following your original experience.
Firstly, I do want to again sincerely apologise for the delays, lack of communication, and frustration caused throughout the servicing process. We completely understand how disappointing it must have been to wait such a long time after payment whilst struggling to obtain clear updates.
I am however pleased to hear that the engineer visit itself went well once arranged, and that our follow-up actions and partial refund have helped go some way towards resolving matters for you.
We have been actively reviewing and improving our service processes and communication following feedback such as yours, particularly around lead times and customer updates, and your comments have genuinely been helpful in highlighting where improvements were needed.
Thank you again for giving us the opportunity to address your concerns, and we hope you continue to enjoy using your Wattbike going forward.
Kind regards,
Charlotte
The whole process worked well from…
The whole process worked well from initial contact through to completion.The service company contacted and kept me informed all the way and the service engineer was efficient and answered my questions
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Locky,
We're happy to hear that the process, from the initial contact to the completion, worked well for you. We appreciate your positive feedback regarding our service and the engineer's efficiency.
Happy Cycling!
Team Wattbike
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.