WatchPlaza Anmeldelser 

Svar fra WatchPlaza

11. nov. 2025

We’re surprised to read your review, as the order was shipped correctly and, according to the tracking information, successfully delivered in the United States just a few days after dispatch.

We also haven’t received any follow-up message or email from you regarding this matter, so this feedback comes as a surprise.

If there’s been any misunderstanding or issue with your delivery, please contact us directly via email - we’ll be happy to verify and assist right away

Svar fra WatchPlaza

Oppdatert: 22. okt. 2025

Lamentamos muito saber da sua experiência e entendemos completamente a sua frustração.

Verificamos cuidadosamente e podemos confirmar que o envio foi devidamente preparado e uma etiqueta DHL foi gerada em 19 de setembro, conforme informado. No entanto, em casos raros, pode ocorrer que a transportadora demore para atualizar o rastreamento ou recolher fisicamente o pacote — algo fora do nosso controle direto, mas que sempre acompanhamos de perto.

Também lamentamos saber que você não recebeu resposta ao seu e-mail. Nossa equipe de suporte normalmente responde a todas as mensagens, portanto, pedimos gentilmente que nos reenvie seu contato para support@watchplaza.com
com o número do pedido, para que possamos investigar imediatamente o ocorrido junto à DHL e encontrar uma solução — seja o reenvio ou o reembolso, conforme o caso.

Tenha a certeza de que somos uma empresa séria e comprometida com cada cliente. Vamos fazer o possível para resolver esta situação da melhor forma possível.

⌚ Equipe The Watch Plaza

Svar fra WatchPlaza

9. okt. 2025

Thank you so much for your kind words!
We’re thrilled to hear that you were happy with both our service and after-sales support.
Providing great customer care before and after each purchase is something we truly value.

We really appreciate your trust and look forward to serving you again soon!
-The Watch Plaza

Svar fra WatchPlaza

9. okt. 2025

We’re sorry to hear about your experience and the confusion regarding customs.
After reviewing your order, we’d like to clarify a few important details for full transparency.

Your shipment was sent under DDU (Delivery Duty Unpaid), which means that import duties and taxes were to be paid upon arrival in the United States. This shipping option was selected during checkout. Unfortunately, U.S. Customs appears to have misclassified your Seiko dial as a complete watch, resulting in unusually high duties - even though our declaration was entirely accurate.

We truly understand how frustrating this must have been. Please note that we now exclusively ship to the United States using DDP (Delivery Duty Paid) - meaning all taxes, duties, and import costs are included upfront, ensuring a smooth and hassle-free delivery process for our customers.

If your parcel has been returned to us, we will of course issue a full refund as soon as it arrives back at our facility. Please contact us directly so we can confirm the status and resolve this quickly for you.

Thank you for your understanding and for giving us the opportunity to clarify this.

Svar fra WatchPlaza

9. okt. 2025

Thank you for your kind words! We’re very glad to hear that you found our service fast, precise, and reliable — that’s exactly what we aim for every day. Your trust means a lot to us, and we look forward to serving you again soon!
– The Watch Plaza