Watchlyx Anmeldelser 

My order number#32747
I wish I looked at reviews before buying from this company. My experience from start to finish has been awful. The reason I’m writing this email is so customers Dont make the same mistake I did and not look at reviews before buying. I bought a watch I bought a tag watch which cost me 1188.00 My watch arrived via Royal Mail. I didn’t need to sign for this it was left outside. This is a red flag that it wasn’t a signed delivery. Once receiving the watch I had my reservations straight away the box the watch and a QR code that was in the box which should take me to the TAG website which it didn’t. I then took the watch to a TAG specialist who informed me that they had plenty of customers from this website who also was wanting to know the authenticity of there watches. The specialist said the box wasn’t the correct box and details on the watch its self. She said she could take the battery out for 95 pound which would tell me if this was a copy. I spoke to Emily at Watchlyx and I said the TAG specialist could verify if the watch was fake or not. Emily response floored me, she said just return it. This told me everything about this company. I told Emily that I was worried that I was going to be deducted money for re-stocking fee. Emily informed me not to worry. I sent back the watch which cost me nearly 30 pound as it came to me. Low and behold they deducted 118 pound for re-shocking fee. I have informed this company I will be taking this company to a small claims court for the re-stocking fee and my other losses. I have proof of all our conversation etc. This company needs shutting down.

There watches are all clones 💯 clones do not buy a watch from this company if your wanting a genuine watch they sent me a fake tag you
Reply after watchlyx refusing to accept liability
You certainly did sell me a fake tag I have the watch I have the response from tag heuer I have the response from chrono 24 and I have other valid reports on the watch being a clone you charged me £869 for a tag formula one and took 6 weeks to deliver it then delivered me a cloned watch and charged my credit card £869 I gave the recipiet for it
IN RESPONSE TO WATCHLYX COMMENTS
I DO NOT HAVE THE REFERENCE NUMBER I PURCHASED A TAG FORMULA ONE CLONE YOU SOLD ME FOR £869 I Have the proof of payment on my credit card statement I have the watch chrono 24 have told me it’s a clone tag have told me it’s a clone it has the serial number from a 2020 model which I still have the box the watch everything you sent me including the proof from tag that the warranty is from a 2020 model and is no longer in date so why would a watch I purchased in 2025 have a 2020 model warranty I also have been speaking to Joel in your company about my case being escalated to some specialist team I have all the relevant info about your watch being fake I have the proof of you charging me £869 on my credit card statement so to respond saying you have no record is lies 30th. Nov I purchased the watch online it didn’t get delivered until January I have never worn the watch as I said it’s fake I’m not saying anything else as Joel from your company emailed me today in relation to an ongoing case with youse

Responding to watchlyx comments 04/03/26
The watch you sold me is fake it’s a clone chrono 24 have confirmed this a watch maker has confirmed this and I have another independent evaluation of the watch ITS A FAKE 💯 STOP TELLING LIES AND STOP SELLING FAKE WATCHES I have the watch in my possession I have the receipt on my credit card statement you sold me a cloned watch ⌚️ you are forcing me to take the watch to the police 👮

Shocking experience ordered a watch for Christmas present took several weeks to arrive when it arrived 2 days before Xmas it was broken inside the face of watch it was spinning round !
Whole hassle to return they have had the return since beginning of January and I’m still waiting on my refund! Save your self hassle don’t buy from this website rip off then have the cheek to say they have no record of my order how convenient check back on the 100 emails I’ve sent 😡# 25961

THIS WEBSITE IS A SCAM! Stay well clear.

Do not deal with this company. Bought two watches as a Birthday gift in November as they hadn’t arrived and I couldn’t get a response I opened a dispute with my bank. I then received the watches that seemed a very poor quality. I cancelled the dispute with my bank and returned both watches that were then sent straight back to me with them saying the dispute was still open. I’m now stuck with two watches that are fake and I can’t return. Avoid at all costs.

I waited over a month for my order which was meant for an xmas gift, ordered 5 December but it didnt arrive until almost 2 weeks into January. I sent an email asking for a refund before xmas so I could find another gift. I had to spend more to get something for my partner which was minimal as I had spent my xmas budget on this comany. No response until today 19th February - almost 2 months later and they had the cheek to ask me to return it if there is a problem with the product. No the problem is not the product its the business. Very poor. They now say they have escalated my complaint. This will take another month or two I suspect with no outcome. DO NOT USE THIS COMPANY!!

Absolute no regards for customer service , please to avoid disappointment DO NOT ORDER FROM THIS COMPANY. This company should come with a consumer warning of DO NOT USE

I had a great experience with Watchlyx.
I bought a TAG Formula One. Took 18 days to get to Australia which is expected timeframe. The watch and boxing was absolutely perfect. About halfway through the wait I emailed the company to ask for an update and they responded within about one hour with an update, very friendly and professional, very quick response. All in all a great experience and will definitely buy again.

I had a great experience with Watchlyx. Definitely panicked after placing my order for not an inconsequential amount after reading the reviews and suspicion of fake watches. There was not much option for me after that point so, had to wait it out. I was frequently updated by Watchlyx on the progress of my order, a Tag Heuer Carrera which, much to my surprise was received in 3 weeks. The watch came in a box, warranty, retail bag and all the supporting documents. I immediately registered the watch on Tag Heuer with no issues at all. To say it was a relief is an understatement but the best advice I can give is to be patient. I will likely buy off Watchlyx again. Dream watch for a great price and at least in my circumstances I can confirm authenticity.

I am giving one star as it is not possible to give 0. The experience with watchlyx has been so terrible that I am struggling to find a word to properly describe it except for a 'true scam'. I have placed an order on January 6th and still not received it after 6 weeks- which is truly ridiculous. But what's worse is their customer experience; I have chased them multiple times to follow up on my order, and keep being told that it is on the way and to patiently wait for a parcel that has apparently being stuck at customs for 6 weeks. I have an email correspondence of 21 emails with them, which always end up with me being told I will be contacted by the appropriate team (which never happens). My parcel has clearly exceeded their 21 days lost item policy but I am being denied a refund. This is literally a scam - do not use this site if you don't want to be robbed.

If I could give a "0" I would. Purchased a Tag for my wife for Christmas. I purchased it on 12/4/2025. I received the watch on 2/11/2026. Couldn't call anyone,just email a general customer service email with an AI Bot reply. When I received the watch it was laughable...not even a good counterfeit! If you're reading this: STAY AWAY!!!

Black Titanium Tag Heuer Aquaracer Caliber 5 Diver (WAY208C.FC6383)
I bought the above watch from Watchlyx on 5 Jan 2026 and it took ages to arrive to me (delivered on 6 Feb 2026) with crappy tracking which I kept complaining and messaging them about, but they just sent me two e-mails confirming the watch was on its way to me!
I then raised a case on PayPal and after a week, the case was dismissed as the watch had arrived.
As I waited for the watch, I read a lot about Watchlyx and the negative reviews which made me doubt the watch was authentic, so as soon as I got it, I started investigating it with a microscope lens and started to make comparisons, but it looked too good to be fake.
I then registered it on the Tag Heuer website, but it stated the watch was bought in 2018 and the official warranty had expired in 2020. This contradicts that the watch was a New Store Display timepiece!
So I started doubting again and I weighed the watch as it was titanium, and the weight was very close the official weight of ~95g (mine weighed 98g).
I then started to compare the engraving on the back of the watch to other watches of the same model I saw on Chrono24 and eBay and they looked similar but all had some differences. It turned out that engraving on titanium is a challenge and some watches will slightly differ from others. The dial was perfect and the writing (font) was all aligned and identical to the other photos I saw. The movement was smooth and almost flawless.
Finally, I took it to the Tag Heuer dealer service center and they were kind enough to get their watchmaker to check it and he confirmed it was authentic and unworn.
I don't know what rating to give Watchlyex?! On one hand, the watch was an absolute bargain and it turned out to be authentic. On the other, it took ages to be delivered and the feedback from customer service was slow and not supportive and the watch was not "new" as stated, but it was unworn.
I would give a 3.5 rating, but Trust-pilot only accepts either 3 or 4 stars.
I hope this helps reviewers.

I think the customer service is really really poor. You really need to work on getting back to the customers after taking so much money.
I raised a dispute with my bank who will be refunding me my money as this site can not be trusted. I no longer want the watch offer number 33496. If it gets delivered I’m happy enough to send it back.

My partner ordered my watch in the Christmas period roughly 13th December. It was estimated to be delivered by 30th December. It does say on the website that items shipped to the UK would be up to 3 weeks. We contacted customer service after seeing many negative reviews on here and we were assured it has been despatched would arrive on time. It arrived on 2nd January. I was happy with my order. The wait was a pain but it arrived with no problem!

The website stated delivery would take 5–10 days, but my order took over 5 weeks (4-5 weeks) to arrive. During that time, I repeatedly tried to contact the company through email, phone calls, and the contact form on their website. I did not receive responses to my messages, and it was extremely frustrating not being able to get any updates.

I ordered an expensive Tag Heuer Carrera watch, and when it finally arrived, I was concerned about the overall quality and finishing of the watch, as it did not meet my expectations for a luxury timepiece in this price range.

Customer service was extremely poor in my experience. Communication was minimal, and resolving concerns felt unnecessarily difficult.

Shy (apparently the founder) sent two emails to keep you hoping for your delivery, but he never replied back to your emails or enquiries. I started the return process but Shy or the customer service never got back to me.

I would strongly advise potential customers to proceed with caution, especially regarding delivery timeline's, communication standard and the quality or authenticity of the luxury watches that they are apparently selling.

Absolutely appalling sham of a company. My partner had ordered me a watch for Christmas not only did it arrive late, when I opened the box the 50th minute line had come off of the watch face and was sitting on the glass. My partner emailed them with photos several times and received no contact. I then emailed with photos, explaining that my partner had received no help. I’ve been given the run around and am still yet to be given a way of returning, as when attempted through the returns portal it states the return window has past. This wouldn’t have been the case if they had replied in the first place.Still several emails later to be told by Emily “we will look into this”. There is nothing to look into, the watch is faulty and not fit for purpose.

What a bunch of scammers! Do not deal with this company. No watch arrived, when I complained to the credit company Affirm they opened a dispute after 4 weeks of nothing. Almost immediately I had a message the watch was dispatched, they then tried to take the FULl balance from account. This was unsuccessful, they then immediately sent a message that they were not able to deliver to my address! Unbelievable but all good now Affirm agreed with me and no payments have been made, whole order cancelled, DO NOT DEAL WITH THIS COMPANY

This is now 5 weeks waiting for the watch. I received an email after 2 weeks saying they apologise but the courier has reported the package as missing and to pick another watch. My next reply was that the watch was no longer lost and was just delayed.

3 weeks later, I have now asked my bank to recall the payment

Very disappointed

ordered a watch back in december for xmas present still not arrived been emailing with no joy and contact number is never in use.

need refund unable to get in touch

ordered a watch mid december as a Xmas present. delivered mid Janauary and left outside my gate on the road and subsiquently disapeared ( supposed to be left in a safe place) i paid insurance for this as it was £825 and Watchlyx seem to have washed thier hands of it. sent them the Police crime number and the Royal mail ref for the disapearance. no response just emails asking how my purchase was. these are not to be trusted at all, i wish i had read the reviews before i ordered. DO NOT TRUST THEM