Watchlyx Anmeldelser 

Slow on delivery but both my Seiko SPB models arrived 3 weeks after purchase and are in perfect working order.

Order number# 20332- I rarely write reviews, but my experience with Watchlyx has been nothing short of frustrating. I bought an Emporio Armani watch, and it arrived faulty, with screws literally flying around. This was already an extremely expensive item.

When I contacted them, they refused to replace it and instead told me to repair it, promising a refund afterward. I followed their instructions, had it repaired, and waited — but received no refund. I chased them for three months, and got absolutely no response.

On top of that, their platform is clunky, slow, and the customer support is almost non-existent. Recommendations and search functions are inaccurate, making even browsing a headache.

This has been incredibly disappointing. Do not buy anything from Watchlyx.

This company is a joke bought a couple of watches one did not come I have been emailing them since December about this and still no refund avoid them at all costs they are so frustrating to deal with absolute nightmare of a company I will be contacting my solicitor and going forward with legal action in order to get my refund or will personally go to their headquarters in London and speak to someone in person I will be getting my refund one way or another so if someone from the company actually bothers to read these I suggest you get in contact with me

This is not a fake review - ordered a watch for my sons 21st birthday, it arrived with no paper at all, the returns process needs looking into, tried calling the company but the phone no does not work and only can contact them by email, eventually I got to return the watch, I sent it back how it was sent to me they received it and said I will be refund well still to today I have not received my refund, luckily I paid with a credit card so reported it to them now is in there hands and the credit card company have paid the money back to me - Do not use this company they are scammers

Bought a tag heuer … i sent to tag heuer to check and watch is fake !!! I have all the proof of what i am writing. If you contact Watchlyx they will respond by I.A . Same answer with no solution.

Absolute scammers!! Avoid at all costs!! Was sent a faulty watch which was a clear fake, sent it back weeks ago and still no refund or update from this dodgy company. DO NOT BUY ANYTHING FROM THIS WEBSITE

I don’t even give this company one star. Avoid at all costs. Ordered a watch and it was sent back in December. It is almost April and still no refund. They are con artists & take your money. They send the same generic email but still nothing happens. PLEASE DO NOT ORDER FROM THIS COMPANY.

Not returning my watch as it got delivered to me broken and seems to be a counterfeit watch. No response on emails they keep prolonging it.

As all others reviewers. This is scam. Watch not functioning, still waiting for response after 2 weeks receiving automated messages saying they will reply within 48 hours. Worst experience ever. Don’t buy here.

SCAM - FAKE Retailers - DO NOT BUY

Ordered a watch in December, received nothing. Back and forth on email, over 30 emails at this stage and absolutely no solution, NO REFUND. Do not buy from there - FAKE company and scammers!!!

Scammers , do not buy from this fake company , I wish I had read the reviews first that was my first mistake , thankfully got my money back from my bank. AI email responses back and a robot on the phone called Amy the same person who manages to email you back within a minute no matter what time of the day it is 6am or 12pm clearly never sleeps or takes a day off 🙈

Terrible experience with Watchlyx
No refunds - returned my watch in early january and still waiting
Customer ‘support’ team is useless aswell. minimal responses and don’t keep their promises

Stay well clear

0 stars this place is a scam I accident purchased a watch canceled it they still processes the order I returned it after I went through the return process they sent it back I went through 50 emails back and forth THIS IS A SCAM THEY WILL STEAL YOUR MONEY RUN AWAY they won’t resolve this issue all I wanted was a refund please do not order from hear and I will make sure no one ever gets scammed from them like me it’s been 5 months and they stole money out of my account and I can’t get it back

I purchased a Senna Tag watch limited edition from Watchlyx. Order No 26591. The watch arrived late and upon inspection of the documentation provided I was suspicious about its authenticity. Serial Number was WPW6852 CAZ1019. The Card with a QR Code didn’t relate to anything. I took the watch to a Tag Heuer Boutique who sent it off for authenticity. Unfortunately the watch has come back as Counterfeit. The document was sent to Watchlyx without any substantive response from them. My whole experience with Watchlyx has been poor. During this time their supposed legal team has threatened me with a fine of AED 500,000 and to reconsider travelling to or through the UAE. Issued pursuant to UAE Federal Decree Law No. 31 of 2021. More than happy to return the watch to Watchlyx but all I seen to get is delaying tactics emails. The watch is confirmed Counterfeit

At lastive got my money back! But it wasn't direct from Watchlyx. My bank HSBC stepped in and helped me to get it.
Watchlyx would only reply with AI, send a link to start the return policy which didn't work! They also wanted me to pay for the return of a fake watch.
It might be a battle, but just keep going. I paid by debit card and still was able to have the money returned to me on a Charge back through the bank. You will have to give proof that you have tried to solve the issue with Watchlyx and if you have a statement of authenticity from a recognised dealer/ manufacturer that helps too.
Good luck,

Having waited another 6 weeks my last email containing the proof from Tissot themselves that the Tissot watch was a fake.
Originally ordered back on Dec 15 2025

They came back, (all AI responses Im guessing by the times they are sent. )asking me to send back the watch at my expense, to a PO box in my City in the UK!!
They have already ripped me and 1000's of others off.
Fake watch, no refund....
SCAM SCAM SCAM.....

REFUND ME! OVER 3 MONTHS OF WAITING NOW

They take your money but do not send your product

I fell for the Marketing and low price. I bought two Tag Heuer watches in early Nov 2025. They were supposed to be Christmas gifts. Multiple emails to them and the response was “your order is being processed”.
They arrived on 12/31, too late, I bought replacements elsewhere, And asked for a refund. No response. I also took them to a certified Horologist…they’re fakes…good fakes, but fakes. I went to the credit card company and showed them my emails and the result from the Horologist…charges were credited back. I have tried for months to get a return address…no response.
My opinion: you order the watch,
At decent price, they order from China at next to zero price. A fake is sent, takes forever. You might not even realize it’s fake.
You don’t want to order from Watchlyx and you’ll regret it if you do.

These people are crooks, I promise you. Just crooks.
Bought a part-ceramic lady’s Tag Heuer for girlfriend for Xmas. Box damaged and it looked like it came out of a Xmas cracker anyway so I logged a return. Entirely within returns policy as stated on site. First, they delayed emailing a return number. Second, after obtaining number they wouldn’t respond to requests for a returns address. Delay, obstruction, on it went. I have all the emails to prove it. Finally returned at my expense to their returns address in Peterborough. They didn’t accept delivery. I wrote pointing it out. They collected it according to tracking. Then? Nothing. I threatened legal action. Nothing. And they got the watch back. Pocketed about £870 of mine. At no cost to them. Scum. Utter scum. Their customer service responses to my fury? A bot, called Amy. You can’t sue them so don’t buy from them. They are criminals.

You can’t easily sue a Dubai based company in small claims court - there are out of jurisdiction service issues. Complex. Expensive. Time consuming. They know this, I assure you. For the money I lost and given energy I’d expend, for me, it’s not worth it. I gave up and settled for this review instead. DO NOT BUY FROM THEM. They are JUST CRIMINALS.

Just so they know, I went to Tag Heuer shop in Covent Garden, bought her a lovely watch for £3,200. She was DELIGHTED. I bought myself one for 3.5k.

That’s just to show you how little your criminality effected me you criminal Dubai-based scum.

Defamation of a company? Sue me. I was a lawyer. I just can’t be bothered with you. You’re just another CRIMINAL, common as muck.You committed a fraud, inter alia: you encouraged me to return the watch by finally providing details knowing you would never honour the return by refunding purchase price. (They never did.) That’s theft/fraud. I can’t be bothered with scum like you anymore. I hope you go to jail. I AM FILING A POLICE REPORT WITHIN THE WEEK. They may not act but at least your on their radar maybe and they just may give you the problems you deserve. Not just a civil matter - but CRIMINAL.

Bought a Hugo Boss watch which will only run for a few minutes before the second hand gets stuck also the timer chronograph will not reset to the correct position i now think it’s probably fake.
Tried to do a return through the portal and it says my order number doesn’t exist.called the helpline number to speak to an ai 3 times who said my complaint would be escalated have heard nothing.i should have read the reviews. Unfortunately 1 star is the lowest I can give