Warranty Administration Services Ltd Anmeldelser 

I recently purchased a second-hand car from Ford, and unfortunately, the experience of trying to obtain my warranty documents directly through Ford was incredibly stressful. I found the garage unhelpful, and getting answers and the information I needed felt like an uphill battle.

However, from the moment I contacted WAS (Warranty Administration Services), my experience completely changed!

Tara and her team have been absolutely fabulous. In particular, Tara has been outstanding. She has been attentive, professional, incredibly knowledgeable and genuinely helpful throughout the whole process.

The level of customer service has been exceptional from start to finish. I've received consistent communication, regular follow-up emails and prompt answers to every question I've had. I've never been left waiting around wondering what's happening or having to chase for information.

After the frustration I experienced beforehand, speaking to Tara was such a relief. It's clear that she genuinely cares about providing a brilliant customer experience.

Honestly, this is some of the best customer service I've experienced in a very long time. Tara is a real credit to WAS, and I cannot praise her and the team highly enough.

Thank you so much for making what started as a stressful experience so much easier. Absolutely fantastic service!

Tara was exceptional from the moment I contacted her to the moment she submitted my claim. She was thorough and explained everything in detail. I cannot recommend her enough!

Recently bought a car (second hand), with a warranty by this company attached. Unfortunately I have had to claim twice in 5 months (disappointing) and each time made a claim due to the issues. On each occasion, whether by phone or email the service has been exemplary. The staff have been professional, prompt and helpful and the matters dealt with better than I expected according to the terms of the warranty. I cannot recommend this company and its service enough.

Jo and her team Kirsty especially deliver excellent service and make life so much simpler. They are all so friendly and welcoming making what is usually a chore a real delight. Would never go anywhere else

Tara and Robert were instrumental in getting my Golf booked in for repairs. It wasn't an easy process dealing with the main dealership and 1link, but through their perseverance and persistence, we got there in the end.

They were always friendly, approachable, and kept me updated on progress every step of the way. Communication was excellent throughout, and nothing was ever too much trouble.

10/10 for communication, professionalism, and customer service. Thank you, Tara and Robert!

Poor experience, bought a car through car hub Birmingham and this warranty was inbuilt to my purchase price, both company are awful in my experience, the faults on the car were numerous the warranty side tells you specifically to to get work quotes from a garage that charges less than 60£ pr hrs including vat then they pass it on to.. the garage you bought it from. And guess what the garage declined all work, pointless and always in their favour. Don't be fooled.

I have had the best experience with this company! We dealt with a lady called Tara and all I can say is she was so helpful, understanding and compassionate with the situation me and my husband were facing. She was honest which is sadly hard to find and with her help and guidance everything has run smoothly and I’ve definitely saved a lot of money. Tara is worth her weight in gold and I hope her company sees this.

Wow after our car breaking down en route to our holiday I wasn’t expecting a warranty claim to be so straight forward, how wrong I was!. Tara dealt with our claim and she was so prompt, so transparent and fantastic with communication, I’m genuinely stunned in this day and age at the stunning customer service! Thanks so so much!

From the first meeting to discuss our requirements over a year ago, to the last contact today to ask a question. Everyone has been amazingly kind and helpful, Paul, Ian and Vicky, in particular want medals for putting up with me! Breakdown is covered for our customers with a customised plan, as an additional, affordable bonus when loyal customers have their cars serviced with us.

Excellent support and guidance from the admin team.

I am delighted with the service I have received this week from Warranty Administration Services and particularly from Matthew Friel, Claims Advisor. Every stage of my claim was extremely well explained and processed. Matthew acted in the exact opposite of abject in the way in which Insurance claims tend to be treated. He communicated politely and efficiently with the Vehicle Service company, as well as with me, and worked quickly at each stage to take the claim to full approval on the same day. This is excellent professionalism for which I am very grateful.

Highly recommend WAS. Initial contact over the phone was super helpful and polite and Tara explained the process in great detail. Email communication was handed over to Robert, who is mega quick to respond and action. My rather expensive claim was dealt with quickly and without any resistance and so highly recommend.

Kirsty is extremely efficient at responding to every query. I am never kept waiting for a response, which is gladly appreciated.

I have been very impressed by the service given. Very informative, a single point of contact who is easy to get hold of and very quick responses. No stress, no frustration, just easy, start to finish. Well done Tara!

Bryan went out of his way to make sure my claim got a decision and the payment followed up

I was late getting my quote in as I had sent it to the wrong email. Robert was so helpful and once I had gathered the info the money for my claim was in my bank account within half an hour. Excellent service.

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She helped make what could have been a stressful situation feel much more calm. She was very knowledgeable. In fact all staff were friendly and approachable but dealt mostly with Tara. Responses were speedy and clear.

Tara and Matt have been outstanding in helping me navigate how to make a claim on my warranty; how the process works and how I will get reimbursed. Up until this point they could not have been more helpful. They have now accepted my claim and all I’m waiting for is to be paid out. They have makes this normally arduous task easy, simple and stress free. They are a credit to the company

Dealt with Tara who was so helpful and efficient. Credit to your company.

The service provided by Tara and Matthew from WAS excellent. Communication was very quick and informative. Reimbursement was very efficient and Tara even offered to deal directly with the Fiat dealer. I couldn’t fault anything at all. Thank you.