Vue Anmeldelser 

I visited the vue in Cramlington today and bought 2 popcorn buckets for the digital circus but was unable to have the popcorn in at the time as the film was later in the day .The manager Rob was really good and gave a note for the staff later to fill them when we came back .I have visited the Vue many times with a disabled lady and the staff are so helpful.

Wilde met 2 vriendinnen naar de film. Backrooms die 16+ is. Ik en een andere vriendin zijn bijna 22 jaar. Maar onze andere vriendin werd geweigerd omdat ze haar ID kaart niet bij had. Onze vriendin was overduidelijk 16+. Verschillende oplossingen voorgesteld, maar er werd ons verteld dat we niet naar binnen mochten en moesten betalen als we naar een andere film wouden. Jammer dat het zo moet.

Jeg og to venner tog i Vue Fisketorvet for at se en gyserfilm kl. 22. Da vi ankom kl. 22.02, var der ikke et eneste menneske ved kiosken, så vi begyndte at blande slik og vælge sodavand og popcorn. Kort efter kom alle medarbejderne gående og meddelte, at de var lukket, og at vi derfor ikke kunne købe noget af det, vi stod med.

Vi spurgte høfligt, om der kunne gøres en undtagelse, da vi kun var et par minutter forsinkede, men det var der ingen forståelse for. Vi blev bedt om at lægge alt slikket tilbage og måtte derefter gå ind til filmen uden snacks eller drikkevarer. Medarbejdernes attitude virkede unødigt nedladende, og stemningen blandt dem mindede mere om en legeplads end en professionel arbejdsplads, hvor de løb rundt og fjollede med hinanden.

Som om det ikke var nok, var salen fyldt med larmende børn og unge, som opførte sig ekstremt respektløst under hele filmen. Nogle sad og snakkede konstant, mens andre råbte og skreg ved nærmest hver eneste scene for at imponere deres venner. Det ødelagde fuldstændig filmoplevelsen.

Alt i alt var dette uden tvivl den værste biografoplevelse, jeg nogensinde har haft. Jeg fortryder besøget og kommer ikke til at sætte mine ben i Vue Fisketorvet igen.

Joke of a cinema! Jobsworth thinks its ok to turn away 2 teens out of a party of 11 prebooked seats to a teen aged film.

Sort your staff out, also your customer service who arent much better!

Came to Northampton Vue cinema and it was phenomenal service by a kind lad named matt. He was sweet bubbly and enthusiastic. He was very talkative which made it even better made my mother and brother feel very much welcomed. For a person who is relatively new (as he mentioned) he was quick and polite even giving us compliments on our outfits.

I was supposed to be watching Star Wars: The Mandalorian and Grogu at the Halifax Vue tonight.

But i've just received an email stating that a refund of £15.98 had been processed, but no explanation was provided for the cancellation. There was no notification in the app, no reason given, and no alternative offered.

When I attempted to resolve this via your live chat, the experience was unacceptable:

I was passed between two agents without explanation

Neither agent could tell me why my booking was cancelled

I was told to “rebook myself” despite Vue holding my money for up to 5 days

I requested a manager and was told “managers don’t do chats”

The chat was then ended without resolution

This is not an acceptable standard of service.

Under the Consumer Rights Act 2015, when a business cancels a service that has been paid for, the customer is entitled to a clear explanation and a suitable remedy. Vue failed to provide either.

BEWARE they scam!

location detection sends wrong cinemas then they refuse to refund. Stopped my disabled son being able to go they are absolute criminals don't even offer a voucher. Poor practice and crappy screens, reel is much better at least you know it's cheap!!!

No customer service. Live chat well hidden in the app and website. When you finally find it (in the About section of all places) you just go round in circles with a bot and can't converse with a human.

Disgusting company.

You tight arse numpty's. I went to see a movie, not sit in a sauna. Too tight to put a/c on. Ruin the movie experience as sit in a pool of my own sweat. It ok I got a raw hit dog and did a bit of under carriage cooking. Waste of money never again.

Ben vaste klant, kom er zeker twee keer per week en heb een VUE pas. Helaas is het bijna met de dag slechter geworden nu kan je niet eens meer de app gebruiken als pashouder om tickets re bestellen. De zalen zijn vies, mensen die zich misdragen worden alleen gewaarschuwd en vervolgens heb ik er nog steeds last van, personeel heeft vaak nergens verstand van en zijn geen horeca figuren, het word duurder en duurder maar alles gaat dus alleen maar achteruit, wc echt ongelooflijk ranzig, geen goed management wat betreft wie wlke functie heeft en daardoor moet je heel lang wachten.

Me and my friend went into the cinema and explained that we wanted to pay Separate some man charged me 11 pound and charge my freind 8 pound and said it apparently wouldn’t let him put the price on the system in my opinion it’s laziness and he couldn’t be asked to do it properly

I don’t understand why you can’t give at least one early timing for the backrooms movie? Every single Vue screening shows 5:30pm, 8pm, or midnight timings. Some people have work and lives. Some people can’t do these times, so at least give other people a chance to watch the movie. It’s not even a proper horror film that you HAVE to watch in the night. Honestly this is so disappointing, especially coming from VUE. Let’s stop being so extra making timings only in the night time and actually include all your customers but at least adding ONE early timing for movies you put on screen.

Only been to one Vue before today, as no cinemas existed anywhere near me. Loved that experience so when I heard Vue were coming to my home town I was very happy. However, it seems there is something systemic in the company as even though I visited the day after it opened it's doors for the first time, I was surprised that the cinema seating was still dirty from the previous audience, rubbish and popcorn everywhere, this was just 10 mins before the showing started. Very surprised at Vue tbh, but looking at other comments, cleanliness seems to be an issue across the chain.

I booked Vue Watford for the 11:40am screening of Star Wars: The Mandalorian and Grogu on Friday 22 May — and honestly, it was an absolute nightmare from start to finish.

Between tickets, food and drink for the two of us, it set me back about £75, which is not cheap. But the second we walked into the screen, it was obvious something was seriously wrong. It was 29 degrees outside and the air conditioning was basically non-existent; the room was unbearably hot and humid. I spent the entire film struggling to catch my breath — it felt genuinely unsafe to be trapped in that heat for two hours.
At one point I went out and spoke to the manager to see if anything could be done, and they couldn't have cared less. They told me flat out that there was nothing they could do because the AC is controlled by the central offices. That’s not an acceptable answer when you’ve got paying customers literally sweating and unable to breathe in your auditorium. It’s blatantly obvious that Vue keeps the air con turned down or off to save money, and they simply do not care about customer comfort or basic health and safety.

I feel like I completely wasted my time and money. I was there to enjoy a film, not to sit in a sauna and fight for air. If Trustpilot allowed zero stars, that’s exactly what I’d give. This experience has honestly put me off cinemas for life — that was the last film I will ever watch in one. Vue Watford, you should be absolutely ashamed.

Vue cinema is cooked

Doesn’t show most horror films listed as coming out that month. Then chooses to show them in some locations but not all. Might as well not have a cinema in my town.

Then cancels screenings when you change your evening plans for the one screening on that month.

Inconvenient, time wasting and not even a good experience when it does work. Read the writing on the wall guys.

If you want to sell popcorn for around £8 pounds at least it should be fresh! The popcorn is horrible not fresh comes out a big bag and bad quality
, sticks into your teeth! DO FRESH POOCORN!

Greggor in Stirling Vue was brilliant. Class service with great humor, compassion and attentiveness.

LIGHTS LEFT ON ABOVE SCREEN DURING MOVIE!!! I can appreciate that lighting for customers may now under health and safety need to stay on during ads and trailers when people are still arriving. Most are unwatchable due to the amount of light on screen. When the movie started most lighting was dimmed except for a large round bright light directly above the screen. This was a major distraction and constantly took my attention away from watching the movie. And during dark scenes, which were many in Mortal Kombat II, it made black levels look brown and washed out and was hard to see in certain very dark scenes. This poor viewing experience has put me off and if lighting is to be left on during the film in future I wont sadly be returning. Very disappointed in the Torbay Vue in Paignton. Totally ruined the experience for me and was so looking forward to seeing this movie at the cinema.

Midden april naar bioscoop geweest ( Vue Arnhem ). Tijdens de film veel last van andere bezoekers gehad. Tijdens de film kun je via een telefoonnummer een klacht indienen. Helaas geen reactie op mogen ontvangen. Na afloop thuis een klacht ingediend. We kregen netjes een mail ene Saskia Stoks. Ze heeft ons 3 gratis kaartjes aangeboden, maar je raad het al: hierna nooit 1 reactie meer mogen ontvangen. Jammer, maar de VUE lopen wij voortaan wel voorbij. Gaan wel naar de Pathe.

I bought advance tickets for Mario with my grandson and he wanted popcorn and a drink. There were 8 families in a queue and 1 person serving. I complained about the 20 minutes delay and that we were missing the film to 2 staff members chatting at the side. They said not their department. I asked for the manager and wanted my money back and they said he wasn’t available. Customer care very poor.