Booked a vacation rental in California via the phone app. Process was very smooth and all costs are detailed. Have always used VRBO for booking properties in the USA and have never had any issues.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Enjoyed the guided tour and not having to wait hours in queues. Only problem was finding viator reps to obtain tickets as they were not obvious would be good if they wore viator lanyard or badge.
Using Vrbo was so much easier and quicker than using your competitors. All booked within 5 minutes, no waiting 24 hours to see if the owner would accept your booking, only to be ignored.
Booked villa holiday in Madeira. At no time during booking process was I notified that the villa overlooked a noisy building site with 2 large cranes operating on it. Called VRBO on arrival and they c... Vis mer
Informasjon om virksomheten
Om Vrbo
Skrevet av virksomheten
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Kontaktopplysninger
4,2
Bra
146 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Vrbo
Hi Debbie Ambrose,
Thank you for your review. We’re glad to hear the booking process was easy from start to finish, and we appreciate you taking the time to share your feedback.
Thanks,
Vrbo Customer Support Team
We spent a very enjoyable 4 night stay…
We spent a very enjoyable 4 night stay in Ilfracombe. The apartment is obviously newly refurbished, everything was new and clean, and very comfortable. Ilfracombe is very hilly but from the apartment it was a reasonably flat 10-15 minute walk to the harbour, passing numerous shops and cafes on the way. Lidl was only a 5 minute walk in the other direction.
Lara, the host, was very friendly and helpful and we would have no hesitation in staying here again.
12. september 2026
Svar fra Vrbo
Hi Jan,
Thank you for your wonderful review. We’re delighted to hear you had such an enjoyable 4-night stay and that you found the apartment clean, comfortable, and well located for exploring Ilfracombe. It’s also great to know Lara’s friendly and helpful support made your experience even better.
Thanks,
Vrbo Customer Support Team
The Landmark Hotel is shit hole hotel not the cool castle as in the pictures
The Landmark Hotel in Scotland is a shit hole hotel and not the cool castle type building as shown. Also there is no apartment, stove, cooktop, or regular refrigerator. This is a dirty broken furniture crappy hotel room and this is not what I paid for. This is not acceptable!
18. september 2026
Svar fra Vrbo
Hi Amelia,
Thank you for sharing your feedback. We understand your concerns about the property not matching the photos and described amenities, as well as your comments about the room condition and furnishings. We know how important it is for listing details to be accurate and for accommodations to reflect what was booked.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Easy and straightforward to book
Easy and straightforward to book. Even for me,who is not tech savvy.
12. september 2026
Svar fra Vrbo
Hi Tregale,
Thank you for sharing your experience. We are glad to hear that the booking process felt easy and straightforward, even without being especially tech savvy. We know how important it is for the platform to feel simple and accessible for every traveler.
Thanks,
Vrbo Customer Support Team
This is possibly the worst apartment we have ever stayed in
This is possibly the worst apartment we have ever stayed in. The experience started when we arrived in an absolutely awful area; fighting , screaming, the smell of drugs...
We then tried to get in to the apartment and were given a door code. But we weren't given a key. We contacted Expedia who gave us the Hosts number. The Host refused to speak to use so after a few hours one of the other tenants was kind enough to let us in. The site itself is awful, dirty, untidy and very poor.
We continued communication with the Host who blatantly denied that a key was required.
2 days later we finally got a key.
The whole experience was traumatic and stressful; this place is definitely not a penthouse suite!
There is loads more to this story, including pictures if you would like to get more information
18. september 2026
Svar fra Vrbo
Hi,
Thank you for sharing your feedback. We understand your concerns about the property environment, the condition of the apartment, the difficulty accessing the unit, and the delay in receiving the key during your stay. We know how important it is for accommodations to feel accurately represented, easy to access, and supportive from arrival onward.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Using Vrbo's site was easy to use
Using Vrbo's site was easy to use, but the house we rented through them was very dirty. Extremely dangerous and infested with mice.
12. september 2026
Svar fra Vrbo
Hi Ronald,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your stay experience.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Ian,
Thank you for sharing your experience. We are glad to hear that the app was easy to use and helped you book exactly what you wanted. We know how important it is for booking tools to feel clear and convenient.
Thanks,
Vrbo Customer Support Team
The hosts were amazing and the location…
The hosts were amazing and the location is great.
The house is a row house so there is not private garden (inconvenience with a dog). The beds were very comfortable but the sofas were worn and could use a clean.
Overall it was pleasant, but I was expecting something different.
30. august 2026
Svar fra Vrbo
Hi,
Thank you for sharing your feedback. We’re glad to hear the hosts and location made a positive impression. We understand your concerns about the property setup and the condition of the furnishings during your stay.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Diane,
Thank you for sharing your experience. We are glad to hear that booking was very easy and that customer service was very good. We know how important it is for travelers to feel supported throughout the booking process.
Thanks,
Vrbo Customer Support Team
Great choice of holiday lets and…
Great choice of holiday lets and reasonable price.
17. september 2026
Svar fra Vrbo
We're so glad you found our holiday lets to be a great choice and reasonably priced. We appreciate your positive feedback!Hi Robertson,
Thank you for sharing your experience. We are glad to hear that you found a great choice of holiday lets at a reasonable price. We know how important it is for travelers to have both variety and value when booking.
Thanks,
Vrbo Customer Support Team
I was able to find a booking that fit…
I was able to find a booking that fit right into my needs without any problems.
2. september 2026
Svar fra Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear you found a booking that fit your needs without any problems.
Thanks,
Vrbo Customer Support Team
Easy to book and questions answered…
Easy to book and questions answered promptly
Looking forward to our stay!
10. september 2026
Svar fra Vrbo
Hi Sidney,
Thank you for sharing your experience. We are glad to hear that booking was easy and that your questions were answered promptly. We know how important it is for travelers to feel informed and confident before their stay.
Thanks,
Vrbo Customer Support Team
Absolutely disgusting and that is why…
Absolutely disgusting and that is why we don’t stay there it wasn’t fit to stay and your customer service is absolutely disgusting I will not be booking anything with you ever again
I suggest that you have people go and look at some of these apartments from time to time to check they are up to standard as you are still saying the apartment on your site and it is absolutely disgusting.
31. august 2026
Svar fra Vrbo
Hi Nicola,
Thank you for sharing your feedback. We understand your concern about the condition of the apartment and the support you received after deciding not to stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can better understand the details of your experience.
Thanks,
Hotels.com Customer Support Team
Very responsive owner and love the…
Very responsive owner and love the location of this unit.
31. august 2026
Svar fra Vrbo
Hi Meg,
Thank you for sharing your experience. We are glad to hear that the owner was very responsive and that you loved the location of the unit. We know how important it is for both communication and location to support a great stay.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Malcolm,
Thank you for sharing your experience. We are glad to hear that you found a good selection, fair prices, and an easy booking process. We know how important it is for travelers to have both value and convenience when planning a stay.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi,
Thank you for sharing your experience. We are glad to hear that the platform was easy to use and offered a good choice of properties. We know how important it is for travelers to have a simple booking experience with plenty of options.
Thanks,
Vrbo Customer Support Team
It was straightforward and easy
31. august 2026
Svar fra Vrbo
Hi Palmer,
Thank you for sharing your experience. We are glad to hear that the process was straightforward and easy. We know how important it is for booking to feel simple and stress-free.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Alan,
Thank you for sharing your experience. We are glad to hear that the platform was easy to access and provided plenty of information. We know how important it is for travelers to have clear details when planning a stay.
Thanks,
Vrbo Customer Support Team
Very easy to book
Very easy to book. Great communication. Loved our accommodation.
17. september 2026
Svar fra Vrbo
Hi Mrs Connolly,
Thank you for sharing your experience. We are glad to hear that booking was very easy, communication was great, and that you loved the accommodation. We know how important it is for both the booking process and the stay itself to feel enjoyable and well supported.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Brooks,
Thank you for sharing your experience. We are glad to hear that you found the booking service easy and efficient. We know how important it is for travel planning to feel simple and well organized.
Thanks,
Vrbo Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.