Booked a vacation rental in California via the phone app. Process was very smooth and all costs are detailed. Have always used VRBO for booking properties in the USA and have never had any issues.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Enjoyed the guided tour and not having to wait hours in queues. Only problem was finding viator reps to obtain tickets as they were not obvious would be good if they wore viator lanyard or badge.
Using Vrbo was so much easier and quicker than using your competitors. All booked within 5 minutes, no waiting 24 hours to see if the owner would accept your booking, only to be ignored.
Booked villa holiday in Madeira. At no time during booking process was I notified that the villa overlooked a noisy building site with 2 large cranes operating on it. Called VRBO on arrival and they c... Vis mer
Informasjon om virksomheten
Om Vrbo
Skrevet av virksomheten
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Kontaktopplysninger
4,2
Bra
146 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very straightforward booking process
Very straightforward & quick booking process - almost too efficient, it was booked before I could blink. However, happy it was so smooth. Hoping accommodation lives up to expectation & advertisement.
10. oktober 2026
We found a holiday home in France to…
We found a holiday home in France to accommodate 18 people in our group through Vrbo for 2027 with ease. The booking and confirmation was quick and easy. We are looking forward to our French holiday.
10. oktober 2026
Easy process amd quick to do from…
Easy process amd quick to do from selection to checkout
10. oktober 2026
Property details were excellent
Property details were excellent
Booking made easy via host.
10. oktober 2026
So easy and and quick
Using Vrbo was so much easier and quicker than using your competitors.
All booked within 5 minutes, no waiting 24 hours to see if the owner would accept your booking, only to be ignored.
10. oktober 2026
My booking experience all good
My booking experience all good , the host came back so quickly to accept my booking and has already given me plenty of information
I’m looking forward to my stay at farlands cottage
10. oktober 2026
Easy and clear booking experience.
10. oktober 2026
New to your website.
New to your website.
Great to find many other options for accommodation in Cardiff which seems so expensive to stay in .
Good to have choice that matches budget.
Easy to navigate
10. oktober 2026
Lots of affordable properties…
Lots of affordable properties available..easy to book…quick response… excellent service.
9. oktober 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Very poor customer service
Sykes holiday cottages (booked through Vrbo) took too much money out of my account for a holiday we booked. They have promised me a refund of the overpayment (£295.02) for the last 3 weeks and I still have not received anything despite numerous phone calls.
15. september 2026
Svar fra Vrbo
Hi David,
Thank you for bringing this to our attention. We’re sorry for the delay with the promised refund and for the inconvenience caused by the repeated follow-ups. We’re reviewing your details and will contact you shortly.
Thank you,
Review Resolutions Team
Expedia Group
VRBO’s “Booking Guarantee” Provided No Protection After We Found Extensive Black Mold
Our experience with VRBO was incredibly disappointing.
The property we stayed in was filthy and had extensive black mold. I documented the conditions with photographs and contacted both the property owner and VRBO. The owner has not responded, and VRBO informed us that because the owner refuses to issue a refund, there is essentially nothing they will do.
What makes this especially frustrating is that VRBO advertises a booking guarantee, which gave us confidence that we would have some protection if a property was unsafe or significantly different from what was advertised. Based on our experience, that “guarantee” provided us with no meaningful protection at all.
We paid for a property that was in unacceptable condition, provided photographic documentation, and still have been left to absorb the cost.
I would not use VRBO again. If you are choosing between vacation rental platforms, I would strongly recommend looking at other options where customer protection is taken more seriously.
**UPDATE:** After posting my review, I received an email offering me a **$75 “key credit” and asking me to update my review.** I find this incredibly disappointing and, frankly, insulting.
My complaint involved filthy conditions, including **black mold**, and my concern that VRBO failed to stand behind the guarantee it advertises. Offering a $75 credit while asking me to revise my review does nothing to address the actual issue or restore my confidence in their guarantee.
Based on my experience, I would strongly encourage others to save themselves the frustration and look elsewhere when booking a vacation rental.
19. september 2026
Svar fra Vrbo
Hi,
Thank you for taking the time to share your experience. We understand your concerns about the condition of the property, the refund outcome, and the support you received after reporting the issue.
Our team is investigating and will be in touch to discuss this further.
Thank you,
Review Resolutions Team
Expedia Group
Cheaper than AirBnB
No problems during the booking process. I have the impression that rentals (of the same quality) are generally cheaper on Vrbo than AirBnB
10. september 2026
Svar fra Vrbo
Hi Paul,
Thank you for sharing your experience. We’re glad to hear the booking process went smoothly and that you found strong value in the rental options on Vrbo compared with similar listings elsewhere.
Thanks,
Vrbo Customer Support Team
Sennen Cove
We had an enjoyable family gathering over four days at Esther’s Field, a house overlooking Sennen Cove, near Land’s End.
9. september 2026
Svar fra Vrbo
Hi Jon,
Thank you for sharing your experience. We’re glad to hear you had an enjoyable family gathering at Esther’s Field and that the home’s setting overlooking Sennen Cove added to your stay.
Thanks,
Vrbo Customer Support Team
Svar fra Vrbo
Hi Mandy,
Thank you for your review. We’re glad to hear you had a very good experience and found the booking process easy, and we appreciate you taking the time to share your feedback.
Thanks,
Vrbo Customer Support Team
Spacious 2 storey cottage with balcony…
Spacious 2 storey cottage with balcony and patio area. Everything you need set in a beautiful location.
15. september 2026
Svar fra Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear you enjoyed the spacious cottage, balcony, patio area, and beautiful location.
Thanks,
Vrbo Customer Support Team
Booking confirmation straight forward
Booking confirmation straight forward. Awaiting confirmation when payment will proceed.
Kind regards
19. september 2026
Svar fra Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear the booking confirmation process was straightforward. We understand how important it is to have clear information about when payment will be processed.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.