Quick and easy online web site. Customer service was excellent when I had a question about my order. As a new customer, I also received a discount on my order which was an added bonus. Luggage was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I order a Briggs & Riley Baseline Underseat Duffel grey which is no longer available on the main Briggs and Riley site. When I found it on Voyage luggage, I was happy. I planned poorly on my end as... Vis mer
Received product directly from Tumi, and it was great! Service was outstanding along the way, they kept staying in touch advising on the status of the shipment along with automated emails.
Purchased multiple NOMATIC and Bellroy items. Voyage was the best pricing by far (way better than amazon). I ended up keeping the Bellroy Check-in and carry on and returning the NOMATIC carry on. Retu... Vis mer
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Peter was very helpful and…
Peter was very helpful and communicative with my order and concerns. My daughter loves her new luggage! Thank you
The minute I ordered from Voyage
The minute I ordered from Voyage, they emailed me to find out if I was satisfied. Everything arrived on time and is so perfect. The customer service was impeccable.
Spectacular experience with…
Spectacular experience with Voyageluggage. The product was extremely high quality and very competitively priced. Shipping was extremely quick. But what was truly outstanding was the customer service. Peter was extremely responsive and kind. He kept me updated about my order at every step and was genuinely focused on making my shopping experience easy and pleasant.
Peter was helpful and kind
Peter helped with a return for an item that didn’t work out for me. He personally tracked the return getting shipped and follow up is to issue the refund the minute it arrived. Very professional and accommodating, like old school customer service where you know there is a real person with thoughts and understanding on the other end.
Great selection and wonderful service!
I am so happy to trade with a company outside of an impersonal megastore. And when I mistakenly ordered the wrong bag, customer service—Peter—couldn’t have been more cordial or helpful. I wish I could have him over for dinner; he made the experience of exchanging my purchase easy and downright pleasant. Thanks so much, Peter! A+++
Best customer service
Best customer service. Peter was kind and helpful. I loved the quality of the small roller bag but had to return it because it was heavier than my needs.
they say free returns but it's actually…
they say free returns but it's actually free return with credit applied to a new item. if you want a refund, you have to pay return postage - i felt a bit deceived.
The Delsey Paris luggage
The Delsey Paris luggage, color Angora, is finely crafted and aesthetically pleasing. I however, only returned this piece because of slight nuances. When I received this order, it was only then that I became aware that that there are two different versions to the Delsey Paris luggage collection. I returned this piece because I was expecting it to match the small carryon which I currently own but it didn’t; there were subtle differences…I was expecting it to come with white wheels but instead the wheels were black. I was expecting it to have the brake system but it didn’t and also my carryon came with a hanger inside but this version did not; and so for those aforementioned reasons, I returned it and was lucky to purchase the last one of what I really wanted from a different website. I wanted my pieces to match and now I am a happy, confident traveler. I will not conclude without making mention of Peter in customer support; he helped facilitate the return and it all went smoothly and expeditiously. He was polite and knowledgeable. Thank you, Peter.
Peter was very helpful
Peter was very helpful. He reached out when one of my items was out of stock in the color I ordered. He offered a refund or a replacement in a different color. He kept me up to date on shipping information.
Luggage return
Unfortunately I had to return the luggage I purchased. Peter navigated me through the return process and did a wonderful job! I will definitely continue to be a Voyage customer because of the professionalism and kindness that Peter exhibited.
Great Customer Service
The customer service agent, Peter Morot, was extremely helpful in dealing with my query regarding the dispatch of my items. I was concerned about whether the items would arrive in time for my trip and he resolved the issue very quickly by having them dispatched almost immediately. They arrived safely and on time! Thanks, Peter
Great Products at great Price
Great service
Great price. Luggage arrived on time. Unfortunately it was a bit small for me. The return and refund was processed promptly without any pushback. Will do business again.
Best Travel Store Online
Great Selection, Quick Delivery and FREE! Best Prices, Excellent Customer Service. I couldn't ask for more from a travel store. This will be my go to store for all my bag and luggage shopping from now on.
Misrepresentation
This luggage company misleads their clients saying 2-5 days delivery not true . Ordered a Samsonite luggage with them as a gift to my niece who lives in Alabama . Ordered it on August 23 tracked it and UPS says it will arrive on September 2 which is the day my niece is leaving to travel . No wonder they don’t have any review because their service is bad .
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