The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've been using Vitl for a few years now and I'm really impressed. The vitamins feel high quality, the packaging is clean and easy to use, and the daily packets make it simple to stay consistent. I'... Vis mer
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Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Vis mer
I have been doing the vitl trial and have been very happy. I really like the fact I'm taking the vitamin ingredients rather than additional bulkers and fillers. I have also noticed my Whoop stats ha... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Kontaktopplysninger
Francis House, 11 Francis St, SW1P 1DE, London, Storbritannia
- 0203 488 0747
- info@vitl.com
- vitl.com
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very Quick helpful service
Very Quick helpful service, had a resolution less then 24hours after my original email.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Kaiden,
We love to hear this! Providing quick and helpful service is so important to us, and we're glad we could resolve things for you in under 24 hours.
Thanks for sharing your experience!
Best wishes,
Anouk 💛
Feeling great after 2 months on vitl…
Feeling great after 2 months on vitl have already started recommending to friends and family. Sleep better skin better and wake up with energy
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Laura,
This is amazing to hear! ✨
We're so glad you're feeling the benefits after just two months – better sleep, better skin, and more energy sound like a dream combo!
Thank you for sharing Vitl with your friends and family, it truly means the world to us!
Best wishes,
Anouk 💛
Great customer service team
So far I’ve had a really positive experience using Vitl! The personalised vitamins are good. Recently I had an issue with a DNA kit that I ordered a few years ago, and Lika from the customer service team arranged to have a new one sent out at no extra cost as mine was no longer valid. Super quick and friendly customer service, really pleased with the solution offered.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Poppy,
Thank you for sharing your experience! 😊 We're so happy to hear that you're enjoying your personalised vitamins and that our team could help resolve your DNA kit issue so smoothly. I'll make sure to pass your kind words along to Lika!
If you ever need anything else, we're always here to help!
Best wishes,
Anouk 💛
Great!
I’ve been a customer to Vitl for about 4 years and couldn’t be happier with how they work on my body and customer service they provide. Shout out to Lika, many thanks guys for being amazing.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Arslan,
Wow! Four years – that means so much to us! 💛
We're thrilled to hear that our products are working well for you and that you've had a great experience with our customer service team. We'll be sure to pass on your kind words to Lika!
Thanks for being part of the Vitl family – we truly appreciate your support.
Best wishes,
Anouk
I have been using vitl collagen and…
I have been using vitl collagen and vitamin c for months. My skin is glowing, nails stronger and I love the taste. Just increased my monthly supplies because it’s 20 in a bottle and I do not want to miss any day in a month.
Excellent customer service, from quick replies to availability of support. Subscriptions can be paused at any time. Truly hassle free.
1. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Ethel,
Wow, thank you so much for your glowing review! We're thrilled to hear that you're loving the Vitl Collagen and Vitamin C and seeing such amazing results with your skin and nails!
We also appreciate your kind words about our customer service team. Making your experience hassle-free is what we aim for, so it’s wonderful to hear that pausing and managing subscriptions has been seamless for you.
Thanks again for being part of the Vitl family!
Best wishes,
Anouk 💛
I love my vitl vitamins
I love my vitl vitamins, they are working very well for me and bring my blood results higher. I highly recommend it.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Joanna,
Thanks for the amazing review!
We are delighted to hear your vitamins have been making a positive experience to your well being and I hope you continue to stay part of the Vitl family for years to come!
Best wishes,
Anouk 💛
Great customer support
Although I did not try the Vitl products, I had the chance to interact with the customer support team regarding my husband’s account.
Lika from the Vitl team very quickly helped me with my with my request. They promptly cancelled the subscription and offered a refund for the items that were returned. Thank you!
23. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Catalina,
Thank you so much for taking the time to leave us this 5 Star review.
We are so happy to hear you had such a positive experience with our customer experience team, I will be sure to pass on your lovely words to Lika!
Do not hesitate to reach out in future if you would like to try any of our products!
Best wishes,
Anouk 💛
Personalised pack of vitamins based on your goals.
Simple order and delivery process. Attractive packaging. Vitamins come with detailed overview. Personalised pack of vitamins based on your goals.
18. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Kristián,
Thank you so much for taking the time to leave us a review!
We are so happy to hear you have had such a positive experience with us so far and we do hope you enjoy your combination of vitamins and minerals!
Best wishes,
Anouk 💛
Personalised vitamins
Have been using Vitl for a few years now and very happy with their products and service. They make it easy to get personalised vitamins are delivered to you: convenient, nicely packaged and vegan friendly.
4. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Danielle,
Thank you for your loyal support over the years!
We're so happy to hear that you've been enjoying our personalised vitamins and convenient, vegan-friendly service.
Your kind words mean a lot to us. Here's to many more years of health and wellness!
Best wishes,
Anouk 💛
Great product so far
Great product so far, simple and clear packaging. My immune system isn't the best, so I was desperate to try anything to help. I've had much more energy so far.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Stephanie,
Thank you for sharing your experience!
We're so happy to hear that you're enjoying the product and finding the packaging simple and clear. It's wonderful that you're already feeling more energised, and we’re glad to be part of your wellness journey.
Here's to a stronger immune system and continued health!
Best wishes,
Anouk 💛
Brilliant
Brilliant. Easy to use website. Clearly explained why based on my input which vitamins
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Adam,
Thank you for your wonderful feedback!
We're so glad you found our website easy to use and that our personalised recommendations were clear and helpful.
Your health journey is important to us, and we're here to support you every step of the way!
Best wishes,
Anouk 💛
Quick delivery brilliant product…
Quick delivery brilliant product interesting that they do the vitamins based on your and your survey
7. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Philip,
Thank you so much for taking the time to leave this review!
We are so happy to hear you had a positive experience and that delivery was so quick! I do hope you enjoy your vitamins!
Best wishes,
Anouk 💛
They are incredibly helpful
They are incredibly helpful and get back to you quickly with any questions.
Been taking the vitamins for a couple of weeks and starting to feel a bit more energetic. Consistency is key with supplements.
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Ray,
Thank you for your lovely feedback! We’re so glad to hear that our team has been helpful and responsive to your questions—it’s always our goal to provide the best support possible.
It’s fantastic to know that you’re already starting to feel a bit more energetic after just a couple of weeks. You’re absolutely right—consistency is key when it comes to supplements, and we’re excited to be part of your journey toward better health.
If you ever need anything else or have more questions, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Anouk 💛
10/10 all the vitamins I needed in just…
10/10 all the vitamins I needed in just 3 capsules. I didn't know what my body needed but VITL helped me a lot.
25. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Maria,
Thank you so much for your amazing review! 🌟 We’re delighted to hear that your VITL subscription has made it so easy to get all the vitamins your body needs in just three capsules.
It’s fantastic to know that we’ve been able to help you on your health journey and provide exactly what you needed.
Best wishes,
Anouk 💛
Essential One- brilliant
I’ve been having an ‘essential one’ subscription for a few months now, following their health quiz and I can honestly say, I feel so much better for taking these daily tablets. The fact they are personalised, based on info you provide (which areas you need help/improvement with) gave me confidence and they aren’t full of rubbish/fillers like the vitamins you buy elsewhere. Also if you have any questions, their customer service is excellent (quick responses) and a real human!! Would highly recommend! 🙂
19. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Cara,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear how much you’re enjoying your personalised ‘Essential One’ subscription and, most importantly, that you’re feeling the benefits in your daily life.
It’s great to know that the tailored approach from our health quiz has given you confidence in the product, and we’re glad you value the quality and care we put into every tablet. Your kind words about our customer service team mean a lot to us too – we’re always here to help, and it’s fantastic to know you’ve had such a positive experience.
We truly appreciate your recommendation and are excited to continue supporting you on your health journey! If you ever have more questions or need assistance, don’t hesitate to reach out.
Best wishes,
Anouk
No more HRT
I turned to Vitl whilst going through the menopause. After answering a few quick health questions they put together vitl vitamins I needed. I know longer take HRT and really don’t need it. I feel great and don’t experience any hormone symptoms.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi there,
Thank you for sharing your experience!
We're so glad to hear that Vitl has been able to support you during such an important time in your life. It's amazing that, after completing your health assessment, we could create a personalised vitamin plan that works so well for you.
Hearing that you no longer experience hormone symptoms and are feeling great without HRT is truly inspiring. Stories like yours are why we do what we do! Thank you for trusting us with your health, and we're always here if you need any further support
Best wishes,
Anouk 💛
Great customer experience
Great customer experience - I emailed about Christmas deliveries, and Lika was very helpful. Got my order sorted quickly so it would arrive in time.
Very quick at replying as well, which is amazing - most companies take a couple of days to respond!
The vitamins have been great. I wasn't sure if I'd notice a difference, but I feel better, my sleep has improved, and my skin looks great.
Highly recommend 😊
17. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Sophie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that Lika was able to assist you promptly with your Christmas delivery. Providing quick and helpful responses is something we strive for, so it’s wonderful to know we met your expectations!
We're also delighted that you're enjoying the vitamins and noticing such positive results – better sleep, healthier skin, and feeling great overall are exactly what we hope our products bring to our customers.
Your recommendation means the world to us 😊 Thank you again, and we’re here anytime you need us! 🌟
Best wishes,
Anouk 💛
The best
Tried most of the personalised vitamin company’s
Vityl for me are the best
Great customer service, they get back to a query very quickly and give you freebies with your vitamins to try
As wel as good discounts on the vitamins themselves
Wudnt mind trying ur sleeping tablets soon as a freebie 😁
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi there,
Thank you so much for your amazing review!
We're delighted to hear that you think Vitl is the best and that you've had such a positive experience with our customer service.
We love treating our customers to freebies and discounts, so we're thrilled you’ve enjoyed those perks.
Best wishes,
Anouk💛
It's hard to fault Vitl
This makes it easier for me to take everything in one go at the same time since I can take a quiz on my health condition. It's my second time ordering from Vitl and I couldn't be happier. I'm less tired too which is amazing with my jam packed life.
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Evie,
Thank you so much for your lovely review! 🌟
We're thrilled to hear that our service makes life a little easier for you and that you're feeling more energised. It's wonderful to know we're helping you keep up with your busy schedule.
Here's to many more happy and healthy days ahead!
Best wishes,
Anouk 💛
Second month's order hasn't arrived
Only been taking the vitamins a month, and my second month's order hasn't arrived - even when chased, it hasn't been expedited. 5 days now without any vitamins to take so no idea if they're making a difference to my health and well-being. Poor service.
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra VITL
Hi Ellen,
Thank you for leaving this review.
I just wanted to reach out to you following the issue you have faced with your second order and extend my sincerest apologies. I completely understand your frustrations here and I want to assure you this is not the level of service we look to give our customers. The subscriptions is set up so you do not have a break in vitamins, let alone have to wait over a week for them, so I do really apologise for this.
Unfortunately we were experiencing a dispatch issue at our warehouse which is why your order was so delayed. I have gone ahead and refunded you for this pack, as we completely understand this has not been a great experience. Please note refunds take between 5-10 working days to be processed, depending on your bank.
We want to ensure you keep taking your vitamins and so I have added a 30% discount to the next 3 months worth. I have also amended your subscription so you will only receive your next pack when you need it.
Do let me know if there is anything else I can do for you!
Best wishes,
Anouk 💛
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