Vital Energi Anmeldelser 

The engineer who visited me today Daniel Smith was amazing, after more than nine engineers visited me in the last four months to fixed the heating system, Daniel was able to fixed in no time, he showed his ability, professionalism and determination to fixing the problem.
Thank you

Sean Robinson was very professional and thorough and ensured I was left with working heat and hot water! He did a really good job.

Seffia is super helpful, always following up and responding promptly.

Alvin was amazing and very professional. He spent hours trying to fix the issue and still didn’t give up after hours. Although the issue wasn’t able to get fixed today, he tried very hard. I really appreciated his persistence to try to get the job done and I am very grateful for the service.

They always make sure they do the job they come out to do friendly polite Alvin came today to put two new parts in checked to make sure my heating is working my hot water

Very fast service

Alvin from vital energy fixed our heating in no time. He was knowledgeable enough to understand the issue quickly and do the fix. The previous vital energy engineer has incorrectly diagnosed the issue and had ordered a part which would've taken months to arrive from abroad. I requested vital for a second opinion and they sent Alvin who did his magic. Thanks.

Work is finally completed. Thank you so much to Harry Hynes. It has taken 6 months to resolve my heating nightmare. No heating in the property for 6 months. Several Engineers and Electricians visited my home initially from Switch2 and then followed by vital when Switch2 contract ended. More than six people visited on four different occasions and yet couldn't fix the problem, until Harry turned up.

Very reassuring. Harry's words were "I am not going anywhere, until it's sorted out". He was truthful to his words. He worked the whole day, from morning till evening. Harry finally established exactly what had taken six Engineers and Electricians 6 months coming in and out of my home without resolution.
Harry fixed it in one day and I'm truly grateful. I didn't see him go for lunch, other than drinking water through out the day.

Mission accomplished. Thank you

brilliant guy he was kind and really skillfull..ten out of ten.Daniel Smith

Really helpful and friendly engineer. Helped get my heating back on! Thank you Harry :)

great job by the engineer (Alvin) - very friendly

Previously I was disappointed about Vital Energy's handling of our radiators repair, because some of the engineers were not confident of the job and they failed to complete the repair.
The engineers came to do the repair today completed the job successfully. I observed Harry , Dan Smith were confident engineers, Mason assisted them well to complete the job.

Conor was an amazing engineer who sorted out our boiler problems turns out we've had several in the past that have made a mess of things but thanks to conor spending much time he managed to fix all of these!

Customer service was so useless, I have several email chains with different email addresses and they all get cut off, then when I call they say they have no record of me on my landlord getting in touch! All I'm trying to do is tell them I've moved and they are still billing me several months later. Every interaction I've had with them has been difficult they clearly need a better system.

Sincere thanks to Harry Hynes who visited our flat this morning to investigate an ingoing noise issue with our recently installed HIU. Although the other Vital engineers were good, Harry really stood out and immediately instilled confidence as he demonstrated his knowledge and determination to resolve our annoying problem. He was very polite and professional. He took the time to explain his plan of action. He resolved the issue but reassured us that he knows what is required if there is any recurrence.
Harry is an asset to the Vital company and we are very grateful to him.

We had a wonderful engineer by the name of Glen Goodman arrive, so attentive so professional and absolutely fantastic. He listened to our concerns and genuinely worked hard to resolve a problem so many other people passed up and ignored. We've had issues with our hot water for almost a year and he spent at least an hour and a half identifying the issue the first time and the second time round an hour and half or so working to resolve it. We’re so very grateful to him and his hard work but also being very kind and patient enough to help resolve the issue.

Atiq is an excellent customer service professional. Although the billing case was complicated, she put in great effort to provide a clear breakdown. It is truly much appreciated!

Yasmin responded promptly. However, I feel that it should be clearly stated on the monthly 'bills' how payment will be processed.

In Cambridge Vital energy is contracted by Core for billing and maintenance. Core has no full time employees.

So now if you are a resident and have an issue or there are important communication about the system that you should hear about, how does it work, you ask. It doesn't. Vital is terrible at communicating, Core is just a shell layer of management.

Ok, but maybe Vital are doing a fantastic job at billing after all is half of their job. Also no. They created the worst app to exist in 2025. It's clunky to use it breaks all the time. My grandpa would probably have done a more user friendly app.

Ok but wait, sounds like there's not a lot of service being provided, maybe that means the bills are really low, right, sounds like there should be no overhead. Also the green vibe energy thing. Right? Right?

We have the highest rates for gas in the country, a country in which gas is silly expensive. A half of our bills goes to looses. This is a brand new state-of-art fartsy partsy system.

Ask me how does the free market work and I'll tell you about monopoly and onion style management. If you put enough layers between the customer and the service provider the management practically cannot hear the customer complain and therefore everything is great. Looking forward to AI costumer support being added.

Ticket not been resolved. Please look into my mail.