Vital Energi Anmeldelser 

Skirmantas deal with the issue with my heating fast and explained to me in understandable way what is the problem and how could be avoided . Also he give me couple of advice how to use the heating system more efficiently in my home ! Hope I will not need Vital Energy during the winter , but in case I need I will demand for Ski and Zi !👌

Thank you for this effective, and efficient collaboration with the outside worlds.
Kristi, a staff of "Vital energi" was a phenomenal and true professional. I was out of "Hot water" for couple of three days, and my little Angels have amazingly have an excuse not to have a shower or bathing, ahaha if you know what I mean but Kristi jumped at my complaint, and she resolved it with a snapped of her finger's.
Thank you, Kristi.
You said it, and you did it!

I hate this company a bad service terrible portal that seems to never work very expensive to heat water and standing charge and somehow in this day and age I'm not allowed to switch supplier because my housing association it's a complete shower! If I had the choice I would never use them again!

Alvin Adiz was very helpful, quick and nice! Solved the problem quickly and was friendly throughout

Victor recently visited my flat at Fairbanks Court for a routine boiler service, and the level of professionalism he delivered was absolutely outstanding. Upon arrival, I mentioned a newly developed leak coming from the unit. Rather than simply completing the scheduled service and moving on, Victor took the time to thoroughly investigate the issue and successfully resolved the leak there and then.

What stood out just as much as his technical expertise was his exceptional approach to mentorship. Victor had a junior colleague with him and took every opportunity to actively teach him throughout the visit. He was incredibly patient, explaining the mechanics and the repair process clearly and methodically. Seeing an experienced professional invest that level of care into training a junior team member is brilliant.

Victor goes well above and beyond the standard call of duty. An engineer with his problem-solving ability, customer care, and natural aptitude for teaching is a rare asset. If your company is considering candidates for promotion or senior training roles, Victor has my absolute highest recommendation.

FORMAL COMPLAINT – FAILURE TO RESTORE HEATING AND HOT WATER

Against John Nova and the operative who refused to come to my property

Dear Viatel Energy Complaints Team,

I am writing to make a formal complaint regarding the unacceptable failure to restore the heating and hot water at my property.

I have now been without heating and hot water for over a week, which is completely unacceptable and has caused considerable distress, inconvenience and disruption to my household.

An engineer attended my property at approximately 10:00am to investigate the issue. Despite attending, the problem was not fixed, and I was left without heating or hot water.

I subsequently topped up my meter and returned home, only to find that I still had no heating or hot water. I therefore contacted Viatel Energy at approximately 6:15pm and reported the matter as an emergency, given the length of time I had already been without these essential services.

I contacted Viatel again at approximately 8:15pm, expecting urgent assistance. However, I was extremely disappointed to be told that the operative refused to send an engineer to my property. I have spent hours repeatedly contacting Viatel trying to get this situation resolved, yet I have been left without any meaningful assistance.

I find this treatment completely unacceptable. I have made every effort to cooperate with Viatel, including topping up my meter and allowing an engineer access to my property, yet the issue remains unresolved.

Heating and hot water are essential services, and being left without them for more than a week is not something I am prepared to accept. The fact that I have reported this as an emergency and have still been refused an engineer is particularly concerning.

I am therefore demanding that Viatel Energy:

1. Treat this matter as an urgent emergency and send an engineer to my property without further delay.
2. Identify and rectify the underlying fault rather than simply attending and leaving the problem unresolved.
3. Provide me with a full explanation as to why the engineer who attended at 10:00am failed to restore my heating and hot water.
4. Explain why, after I reported the matter as an emergency at approximately 6:15pm, I was subsequently refused an engineer when I called again at approximately 8:15pm.
5. Confirm what action is being taken to ensure that I am not left without heating and hot water again.
6. Consider appropriate compensation for the distress, inconvenience and disruption caused by being left without these essential services for over a week.
7. Provide me with a full written response to this formal complaint.

I have kept a record of my calls and the times at which I contacted Viatel, and I expect these records to be reviewed as part of your investigation.

If this matter is not resolved immediately, I will consider escalating my complaint to the appropriate regulatory and dispute-resolution bodies and, where appropriate, taking legal action to recover any losses and compensation to which I may be entitled.

I want to make it absolutely clear that I am extremely dissatisfied with the way this emergency has been handled. I should not have to spend hours repeatedly calling Viatel simply to obtain basic heating and hot water, particularly after an engineer has already attended my property.

I expect urgent action and a substantive written response to my complaint.

Yours faithfully,

Linda Noel

Clear, efficient, informative, friendly

Alvin Adiz was amazing and friendly.

Zilvinas and Alvin are great! Nothing ever seems like too much trouble and they are always happy to assist. Their positive attitude really makes a difference. It s a pleasure dealing with them and their support is genuinely appreciated. Thank you both!

This is the second year my partner has tried to book a service, which comes with the service she's tied into for the next 10 years. She emailed them multiple times for the second year in a row to book a service, and no one responds. They make it as difficult to book a service as possible and no person too speak to.

We do see their engineers frequently,but it's working on the centralised heating system, which says a lot about the quality of their product.

It's certainly not a company I'd recommend, and we only with them as we have no other choice.

Alvin was great! He was so nice and walked me through what the problem was and fixed it!!

Alvin is a star- I cannot thank him enough. I had contacted Vital Energi for a leak from the HIU unit. They told me the complaint had to come through the concierge for them to attend. Vital Energi then contacted the concierge and sent an engineer (Alvin). Without me having to do anything. Alvin was so good and knowledgeable; he listened patiently, checked the leak thoroughly, repaired it, and explained to me the cause, how to check in the future and how to best contact them. He helped me clean up as well and did an excellent job.

Dreadful company who send out engineers who dont have even the most basic parts.
Our engineer called the office and spoke to a woman on speaker phone. She began saying that she doesn't want to send him out on "SILLY LITTLE JOBS", I challenged her and she went silent realising she'd been overheard ,then she tried to deny it.
Job not completed, flat still hot.Unprofessional on so many levels. Why would you want to deal with a company that thinks of its customers as an inconvenience and a silly little job.

William is an outstanding engineer. After several stressful days without proper hot water, he took the time to investigate the issue thoroughly instead of making assumptions. He carefully checked every possible cause, explained what he was doing, and eventually found and fixed the problem. He was friendly, patient, knowledgeable and genuinely cared about helping me. His professionalism and kindness turned a very stressful situation into a huge relief. I couldn’t be happier with the service I received. Thank you so much, William!

He is a real credit to your company

I recently moved into a new property and discovered that the energy supply was set up on a prepayment meter. I wasn't aware of this beforehand and had no experience of how prepayment worked, so I found the whole process quite confusing at first.
I contacted Vital Energi, and their team were extremely helpful. They took the time to explain everything clearly, answered all of my questions, and quickly resolved the issues I was experiencing. The customer service was efficient, professional, and friendly throughout.
Thanks to their support, I was able to understand how the system worked and get everything sorted without any stress. I would definitely recommend Vital Energi to anyone looking for responsive and helpful customer service.

Just an amazing service and also cleaned up after himself. Alvin was fantastic!

Skirmantas Sukvietis came to fix our heating system. He was incredibly knowledgable and conscientious. He really cared that our issues were fixed. So much better than anyone we've previously dealt with at Vital Energy, L&Q or Metra Living

Skirmantas provided an amazing service. Explained what he was trying to achieve, thoroughly checked everything and was able to make a slight adjustment to the temperature on my shower which was pouring out too cool.