VitalChek Anmeldelser 245

They scam you buy forcing you to get expedited delivery through UPS instead of offering you standard delivery through the US postal service. Wont use anything that forces people to use outside private services. Only for it to get delivered by the US Postal Service anyway.

Ordered two copies of my own birth certificate a month and a half ago, was told they'd be here by the 30th. It's now the 6th, and I haven't so much as received shipping information.
Tried to email them (because they're allergic to phone calls, it seems) four days ago, have yet to get so much as an automated reply.
What's worse is since I'm now located on the other side of the country, this is the ONLY way the government will let me get these documents, short of a twelve hour one-way trip. Absolutely terrible company that should be completely erased from history.

Edit: A couple days later, they finally responded to me, claiming high volume of tickets, which is a problem they need to solve. Week and a half later, it's delivered without signature and sitting on my porch.
On the one hand, I'm glad it was delivered without missing a drop off, but on the other, sensitive documents should require a signature. That's not okay.

This place Horrible place to deal with. No less than a Hour and a half wait on the phone every time trying to talk to someone. After a fire. Needed my Wife's death certificate replaced. VitalChek, took two months just to tell me. No information could be found.?. Still Charged me Full Price !! Feel Completely Ripped off !!

My birth certificate was ordered and I received an email from them with a UPS tracking number. Well, it was supposed to be delivered a week ago but nothing. UPS told me that I had to contact Vital Chek because my delivery date had been extended and they couldn’t give me any more information. I’ve been trying to contact them but no answer. I’m on hold for over an hour and nothing…

I’m kicking myself for not reading the reviews before I decided to order!
There was no mention of needing any documents until after they had my money. I don’t have the documents required, and I am trying to get my initial fee refunded. I’ve been on hold three times for over an hour. Nobody answers the phone. I’ve emailed twice and now thrice. All I get is a copy of my order and that they need more documents. This is the worst company I’ve ever dealt with.

They took my order without making it clear that I would have to wait 6 months for it to be filled. When I complained they told me it was in the terms of agreement and there were no refunds. I wrote away to the County Clerk and got the document in a week for ten dollars, having paid $80 for this useless ripoff of a "service". Just contact the city or county clerk's office directly.

Trying to submit documentation that is needed is virtually impossible. I have tried to submit my signed request 6 times or more, and have been unsuccessful. NO one ever answers the phone. Lexus Nexus needs more customer service employees and needs to improve the website for documentation submission.

Never received the document, was on hold for over an hour several times, no one ever picked up, no response to email. TERRIBLE COMPANY!

My experience is exactly the same as everyone else's. I'm overseas and got locked out of the first claim for a marriage certificate but was still charged. I was told to attend the US embassy in my country for a signature which I did, uploaded and I was told the form was not satisfactory without any proper reason provided. Back and forth emails over fsix months and having to explain myself multiple times. This company is a scam. Do not use the. This process has cost me over hundreds having documents signed by notary's, travel to the embassy and solicitors offices all for nothing.

⭐ 1 star – and I would go lower if I could!

I uploaded the required form on 5/14 and it was declined. I followed up many times to see why it was being rejected. Many phone calls where I was on hold for over an hour each time - no one ever came to the phone. I sent several requests through their on line form - again no response. Instead they CANCELLED my order and did not refund the fee!!

On 6/5, someone finally called me!!...while I had already been on hold again for over an hour. They reset my account so I could download and notarize a form. I did that immediately.

6/6: Tried to upload the notarized form—locked out of my account AGAIN.

6/10: Still no response to my support ticket. Just sat on hold for 1.5 hours and gave up. Still no response through their email form.

I have nothing to show from them except wasted time and endless frustration. Not only is the website unreliable, but customer service is practically non-existent. Even when you finally reach someone, the “fixes” don’t last. California requires you to go through VitalChek for certain records, and they are absolutely failing at the most basic level of service.

This experience has been unacceptable, exhausting, and disrespectful, especially when dealing with sensitive life events like a death in the family. If you have any other option—go through the state or county directly. Avoid this company if you can!!!

Absolute garbage and a complete headache if you located outside of the USA. I do not recommend. You cannot contact anyone there. You just have to use their "form" on their website to ask questions which get answered like a week later or wait on hold indefinitely. I am from outside of Canada and can submit a sworn statement that is apostilled and they keep saying my document must be notarized in the USA which is impossible for me. Do not waste your money or energy.
IDK, if i end up getting my document I may update this review.

Made aN order 2 times. October last year 2024 and this early april 25th submitted document state issue ID. They never completed my order i never received my birth certificate was charged $15 dollars both timeS and the remaining they charge youR card when complete. The $15 non refundable. The are the government 2nd party company to get vital records. SO HOPFULLY THE GOVERNMENT WILL CANCEL THEIR CONTRACT SOON BECAUSE OBVIOUSLY THEY CANT OR WONT DO THEIR JOB. LOOK AT ALL THESE COMPLAINTS ANY OTHER COMPANY WOULD OF BEEN OUT OF BUSINESS BUT BECAUSE THEY ARE BACKED BY THE STATES WE HAVE TO GO THRU THEM TO GET OUR VITAL RECORDS THEY ARE STILL RIPPING PEOPLE OFF AND ARE INCOMPETENT. YOU ALSO CAN NOT GET Through TO ANY CUSTOMER SERVICE VIA EMAIL OR PHONE.

Never received my birth certificate it's been 3.months!!! Told it will ben10 t0 15 business days!!! Do not order from Vital Ck!!! They are a SCAM! THY WILL STEAL YOUR MONEY!!! NO REPLY BACK FROM ANY EMAIL OR PHONE!!!

I ordered a birth certificate through this site paid 50 dollars then 20 to have shipped over night was told it would take 30 days soon as payment went through got email saying would be 90-95 days it’s been 75 days so I called my county I was born in registry of deeds and they told me pay 10 dollars and it would be done in three days and shipped out DO NOT USE VITALCHECK COMPLETE SCAM

Absolutely horrible experience with this site. Placed order for birth certificates which I needed delivered it less than a month as I had paid for an expedited shipping. However, it was past the date I was supposed to receive and every time I would call they ignored. After calling for several days with no response I got an email from them saying I needed to go to a notary $30 which I paid and still never got the certificate. Stay away from this site. Luckily, I saw a comment on here about Globalfakes! I checked them out and realized they’re a genuine document vendor. I ordered my certificate with them and they delivered it in less than a week.

I order copies of birth certificates on April 14. Order finally apparently filled on May 19. And I have yet to receive it. Called - put on hold forever and sent to a recording. Called again and talked in circles to a man who just said he processed new orders. Now they are saying they must file a claim for a lost package that will take another 10 days and then they will offer me a refund so that I can begin this circle process again. HORRIBLE!!

I placed my order on 03/18/2025 Order # 198191904 and I paid $57.00 and instantly received an email stating that my order was processed and will take up to 30-45 days with an expected delivery day of May 20th 2025 well it is May 29th 25 and still no birth certificate no communication and I have been on hold for over an hour now I am very frustrated

Ordered my birth certificate and sent all of the required documents but then they say they don't match but they do match and when one tries to call, they will not answer their phone to fix their error. Now they have my money, but I do not have my birth certificate. Waited on the phone 3 times each over 45 minutes long and the last time was over 2 hours. I don't think they really answer their phone calls.

I ordered for two birth certificates and used their expedited service as I had a deadline and according to the agreement I was going to get it before the due date. Two weeks passed the time it was supposed to come and I never got any update from them. What a waste of time. I was looking to get a birth certificate urgently and came across Globalfakes on my search, placed the order with them and they were very fast in the processing. I was able to meet up my appointment due to them.

Worst company ever. Charges you to take your documents and then never provides them.

I think this company is a scam for information. All I needed was a death certificate. 24/7 Garbage.