Virgin Voyages Anmeldelser 

Good product , but useless booking system and after sales service
Great product ....... Useless booking system and communication from sailor services ..... Deflection the whole way and no attempt to deal to the problem at hand . They offer various currencies to pay in ...if you select your local currency , all the wheels fall off with the booking system and credits that are supposed to be credited to your account for the cruise .... It was a fiasco on 2 cruises I booked . For both myself and my travel agent ...... If you are going to offer a service ....make sure it works !!!!! No one could resolve the fact I basically got charged and extra 1000nz dollars for my cruise over the initial advertised price and I got an (inferior) aft cabin when I requested a mid cabin during booking ..... Nothing was even don't to rectify this while on board ...... Poor show Virgin Voyages . 😔😔😔

LACKS ENTERTAINMENT THROUGHOUT THE DAY. THEY DO HAVE A SOCIAL ROOM WHERE YOU CAN PLAY BOARD GAMES AND BUILD PUZZLES BUT IT'S NOT WHAT I LOOK TO DO ON A CRUISE. DURING PORT DAYS EVERYTHING ON THE SHIP IS CLOSED DOWN. ANY OTHER CRUISE I'VE BEEN ON AT LEAST HAD THE STORES ON THE SHIP OPEN AND ENTERTAINMENT ALL THE TIME. NOT EVERYONE DOES EXCURSIONS AND THERE WERE A COUPLE PORTS IF YOU DIDN'T HAVE AN EXCURSION THERE'S NOTHING TO DO AT PORT. (TOLD TO US BY CREW MEMBERS) AND AGAIN, NOT EVERYONE DOES EXCURSIONS AT EVERY PORT. THINGS WERE VERY DISORGANIZED WITH THE SHIP AS WELL AS THE CREW. SEVERAL CREW MEMBERS LOOKED MISERABLE TO BE THERE. BARS INSIDE THE SHIP DIDN'T OPEN UNTIL 3 BUT YOU CAN ALWAYS GO OUT TO THE POOL AREA TO GET DRINKS, RAIN OR SHINE. I SHOULDN'T HAVE TO GO OUT IN THE RAIN IF I WANT TO GET A DRINK BEFORE 3, AND WHEN YOU BUY THE DRINK PACKAGE YOU LOSE IT IF NOT USED BUT THEY MAKE IT HARD TO USE IT. WHILE WE WERE AT SEA HEADING TO VICTORIA BRITISH COLUMBIA WHICH WAS THE LAST PORT, THEY SENT A MESSAGE THAT THE BARS ON THE SHIP WILL BE LIMITED BECAUSE OF CANADIAN LAWS, BUT THEY FORGOT THE PORT BEFORE THAT WE WERE AT WAS PRINCE RUPERT BRITISH COLUMBIA. GUESS IT'S NOT CANADIAN LAWS AFTER ALL BUT THEY DIDN'T THINK THAT ONE OUT BEFORE SAYING IT. THE FOOD..........THE GALLEY WAS OUR ONLY OPTION BECAUSE WE DIDN'T KNOW WE HAD TO BOOK AT A NICER RESTAURANT BEFORE THE CRUISE. WHILE ON THE CRUISE I WAS GOING TO BOOK A COUPLE RESTAURANTS AND THEY WERE ALREADY BOOKED UP. THE FOOD IN THE GALLEY WAS DEFINITYLY NOT 5 STAR FOOD, IT WAS ALRIGHT AT BEST. THEY DON'T HAVE A LOT TO CHOOSE FROM EITHER AND THE TIMES IN THE GALLEY WERE INCONSISTANT. SOME PLACES OPENED AT 7:00AM ONE DAY AND 8:00AM THE NEXT. SAME WITH THE LUNCH TIMES AT SOME OF THE PLACES. THE FREE INTERNET IS HORRIBLE SO WE PAID THE $300PR. PERSON FOR A LITTLE BETTER SERVICE BUT NOT MUCH. THEY SAY ITS $550PR. PERSON FOR ANYONE THAT NEEDS TO CONDUCT BUSINESS. OVERALL IT WAS NOT A GOOD EXPERIENCE AND I WON'T GO BACK ON VIRGIN VOYAGES.

The dinner reservation system was cumbersome and stress inducing. There were no times available when I was allowed to book - which meant everyday was a hassle to find a place to eat. Need some more basic options in the galley - sandwiches to order, pasta, etc. Drinks were too expensive. No announcements is a nice idea - but caused confusion on days about when we can disembark, etc. Ship made a diversion - no info shared. TV system for ship information lacked local time, weather, etc.

I’ve really had the most frustrating cruise from Virgin. We spent over $10k on this excursion and on this cruise Virgin forced cancelled 5 of our excursions. 2 due to low ticket sales and 3 due to my pregnancy. Each time they rang to cancel they did so at the 11th hour giving us barely any time to reschedule. They have also short changed us on our statement from FX although they kept cancelling these tours. We are disputing $600 at the moment and we are still waiting on our credit back from the account. Talking to VV is like talking to a brick wall they do not know what they are doing and some of them barely speak English. Virgin have had some bad press about refusing to cancel broadband contracts and the behaviour we have experienced from Voyages seems to be right on brand for the wider group.

Honestly they showed us little courtesy and their behaviour has been woeful. At this rate I’ll have to approach the regulator to dispute charges. I’m so exhausted from having to deal with their call centre and I regret booking this cruise.

Went on an 11 day cruise around Turkey and Greece and was absolutely delighted with everything.Food was great so many choices entertaining brilliant staff brilliant wish all companies could train their staff like Virgin. This is a different way to cruise not stuffy so you don’t have a dress code but respectful and no children so it suits all adults.

Embarkation was time set. Other cruise companies are more flexible.
You had to disembark even when your flights were late in the day.
Speciality restaurants were very good. But early time availability was restrictive.
General food was average, had to have an average Pizza a couple of evenings.
Some good entertainment staff pity the content was so poor.
Excursions were over priced.
Some Bar entertainment OK.
There are better offerings out there.

I'd like to share honest feedback on two very different phone experiences with Virgin Voyages.

An earlier representative, Scott, was outstanding. When I mentioned a promotion I'd seen, he proactively checked what Virgin could offer, was transparent about the details, arranged a fair discount, and noted my wedding anniversary on my booking. He even told me I could simply call anytime I received an offer to check if it applied. That call made me confident booking directly with Virgin.

My most recent call was the opposite. I called to check whether an emailed Bar Tab promotion applied to my voyage. That question was answered (it didn't apply, which is completely fine). But after that, the agent kept trying to sell me add-ons, and I never really got the chance to ask my actual second question about anniversary dining. I only managed to mention it briefly at the very end, and I ended up saying I'd just call back later, mainly because the call felt more like a sales pitch than customer service.

My feedback: I value phone support for getting my questions answered, especially things the app can't handle. It would be much better if agents made space to hear the customer's questions rather than focusing on upselling. Scott was a great example of getting this right, and I hope that becomes the standard.

Best cruise line out there. Great food and service!

Well. Actually just opened this email today while sitting in recovery after a double quad tendons repair procedure. This is just ahead of our planned 2 Aug 26 departure from Barcelona. Myself, wife 2nd Voyages and son 1st Voyages all has an amazing time with another future planned on board. Hope i can still make Barcelona even while recovering. Staff, service and on board booking all amazing!!!

I love this cruise. Food was great. Staff amazing. Best cruise I have ever been on!

Our group had an incredible time sailing with Virgin Voyages! From the moment we stepped onboard until the day we disembarked, the experience exceeded our expectations.
The food was outstanding—every meal was fresh, flavorful, and beautifully presented. There was such a great variety that we never got tired of trying new restaurants.
The crew truly made the trip special. Everyone we encountered was friendly, attentive, and genuinely seemed to care about making our vacation memorable. The level of service was exceptional.
The entertainment was another highlight. The shows were energetic, creative, and so much fun. There was always something happening onboard, and we loved the lively atmosphere throughout the ship.
Overall, it was an amazing vacation filled with great food, outstanding service, and unforgettable experiences. We made wonderful memories and are already looking forward to booking our next Virgin Voyages cruise!

The whole experience was great. The booking, staff, service, food, and the events and activities. This is my #1 way to cruise without children because we need to.

Virgin Voyages: The Rock Star Experience, or How to Get Less for More!

Ahoy, fellow cruisers! If you ever dreamed of living like a rock star, you might want to think twice before booking with Virgin Voyages—because here, you can pay top dollar to get the royal treatment... or should I say, the royal mess!

We splurged on the Mega Rock Star Massive Suite, one of only two on the ship, and what did we get? A bigger room with a side of disappointment! For the price of a concert ticket, I expected a backstage pass, not a “no” at every turn.

Day 1: After weeks of planning and ordering our liquor, we boarded the ship only to discover the bar had turned into a discount liquor store! Instead of the premium spirits we anticipated, we received a sad selection that even a diabetic would find offensive—sorry, Sprite Zero, you didn’t make the cut!

And let’s talk about the safe in our room. It was broken, and we were told, “Don’t worry, your valuables are as free as the wind!” For an entire week, we felt like our treasures were on a reality show, just waiting to be discovered by the next unsuspecting cabin steward.

As the days rolled on, we tried to dine at the Italian restaurant for “Red Night,” the supposed highlight of our trip. But alas, our requests were met with a resounding “NO!” Meanwhile, those cruising on the budget plan waltzed in like VIPs. Apparently, the secret to luxury is to pay less!

Then there was the cabana fiasco. We were told it would cost us a mere $700 for a private cabana in Grand Turk. But wait—20 minutes later, the price jumped to $1400! For that price, I expected a personal butler, not a filthy pool that looked like it hadn’t seen soap in years and drinks that could be found at a dollar store.

But here’s the twist: the staff at those locations were genuinely delightful! They were the shining stars in this rocky experience, making the best of a bad situation. So, if you miss your fancy dinner and end up at the buffet (the Galley), just remember: at least you have kind strangers to share a laugh with!

Then came the infamous night before our stop at Bimini, Virgin's private island. We were told that our pre-booked cabana was no longer available because those savvy discount cruisers were apparently the chosen ones. Who knew that paying more meant getting less?

So, if you want to feel like a rock star, save your hard-earned cash and snag a discount cabin on Groupon! You’ll get the same treatment as those in the highest tier—just remember: the more you pay, the less you get!

Virgin, you’ve really outdone yourselves this time. Bravo! You’ve turned luxury cruising into a twisted game of “who can complain the loudest.” Signed, a customer you treated like a homeless Vet

Honestly, you’re better off with Royal Caribbean. Getting in touch with customer service, while aboard, was a nightmare. Dismissed at Sailor Services (Valiant Lady) by Roy, who was not kind at all. They didn’t respond until almost two weeks post disembarking. They are very disorganized and the ship’s onboard itinerary is dull unless you are there to “meet up” with other couples or are a day drinker.

I just returned from the "French Riviera, Spain & Ibiza Overnight" itinerary sailing June 14–21, 2026, aboard the Valiant Lady out of Barcelona, and it was absolute perfection from start to finish. As a three-time Virgin Voyages sailor, I can confidently say they just keep getting better. Both embarkation and disembarkation days were entirely seamless.

During this trip, I stayed in a Sea View room, which was excellent. It was spacious, well laid out, and had great lighting throughout. The room also featured strong air conditioning, which was perfect after a long day in the sun, and the bathroom had fantastic water pressure with plenty of hot and cold water.

The Valiant Lady recently underwent dry dock, and the top-notch renovations are immediately noticeable. They’ve added a lot more comfortable lounge seating across the common spaces, making the modern, well-designed ship feel even more inviting. The food onboard remains unmatched, and the biggest highlight of the refresh is the new Ariya restaurant, which serves an absolutely delicious, modern spin on Indian cuisine. Ariya, along with the flawless steaks at The Wake and the incredible upscale Mexican dishes at Pink Agave, were my absolute restaurant standouts. Combined with the genuinely top-notch, friendly service from the crew, you are pampered the entire week.

The itinerary itself was a fantastic lineup of iconic cities, including Barcelona, Mallorca, Valencia, Cannes, and Ibiza, with great excursion options at every stop. Having an overnight in Ibiza is a game-changer. Onboard, the entertainment continues to improve and evolve. The new addition of the a cappella group The Magnets blew everyone away, while Kennedi and the Groove and The Miss Behave Show were absolute highlights that kept the energy amazing.

I traveled solo this time, and Virgin Voyages makes it incredibly easy to connect with other solo sailors. What I love most about this cruise line is that they make it easy to make the vacation whatever you want it to be, whether that is a relaxing, recharging getaway or a social, adventurous cruise, and everything in between. I highly recommend Virgin Voyages and will definitely be back for cruise number four.

Need better quality food and food choices, better entertainment / musicals. Bigger ships. Better accountability, when your contacted tour operator leaves a guest behind, take accountability for that, don't blame the guest.

Virgin Cruise lines has a very different cruise agenda. The restaurants were fantastic and the choices were very good. The Market (a glorified buffet) had different choices that were just ok. The entertainment was terrible!!! The shows were childish although the crew was talented. Just not used to their potential. There was not great choices for places to listen to great music or place to dance to the bands. Which was fine because the bands did not play music that would be danceable to anyway. The soloists and duets played music that put you to sleep. Choices of events during sea days were lacking unless you wanted to go do yoga or trivia. The staff, room attendants, restaurant staff, bartenders were fantastic. Just not a cruise for all. We were happy this was a free cruise for us because if we would have had to pay for it we would have not been happy!

I love Virgin Voyages for the kid free ships great food and the Scarlet Night

The staff are phenomenal. The ship is amazing.

My best breakfast in memory was at the Wake and I do breakfast out a lot. The food was very good at every location.

Some names: Vee our steward 10222A was great; also, Sharmaine in food-service (everywhere) and Marcia in RazzleDazzle. Too many to remember...GMA
George M. Allman Pompano Beach, FL

Super from start to finish! Highly recommend a central sea terrace cabin. Food super, bar choices super the crew super. No complaints only compliments, highly recommend Virgin Voyages. We loved our first time on Virgin so much we booked on board for next year.