Virgin Mobile Anmeldelser 

Phone transferred from virgin to O2. Now my signal at home is rubbish. Once my contract is up I will be moving elsewhere.

Orderd new I phone week ago. Should have been delivered the Monday. No sign. Gave them a call apparently order had been parked someone would be in touch. 8 phone calls and Web chats later still no answers!!!! An absolute joke.!!!!!!

A Catastrophic merger with O2 has completely destroyed Virgin Mobile

It took me two hours to get in here, most of the time I had a throttled 20kb download rate on their new O2 4G system
That's One Megabyte a minute....

Was a happy Virgin Mobile customer for 3 years

I lasted 2 weeks with O2 running things and I have a new sim from a different provider coming early next week... which is also less than half the price

Edit 3 hours later:
So am I living in a glen at the back of Ben Lomond?
Nope. I am a 15 minute bus trip from Edinburgh Castle

Virgin coverage wasn’t great in the KT6 Surrey area but just about manageable. Since they merged with 02 it’s been so much worse. I barely get a 4or 3G coverage, it keeps saying no service. I challenged this and they said they are working on a mast which appears to be a never ending excuse. I have a sim only deal that costs nearly £20 a month. I am not getting what I signed up for. Customer service is diabolical! So much so I just haven’t bothered to contact them as it’s not worth the stress and frustration it causes. As soon as my contract ends I will be looking for a better provider if one exists that is. Even so O2 are terrible and if you can avoid them at all costs.

Virgin has amalgamated with o2. I have been with Virgin mobile for years on a pay monthly sim only contract no problems. As soon as O2 got involved it all went wrong. Numerous phone calls to customer service, hours on the phone to sarcastic I'll informed "customer service" finally sorted and all finished this week after 1 year. Good luck to anyone using O2. Absolutely useless.

I will try to keep this brief, it took me and my 90 year old dad, 3 months of trying for hours on end on the phone, ( each time losing the will to live and giving up) and online chats to cancel a sim only contract for my mum who has dementia and not literally touched the phone in a year and a half in desperation my dad cancelled the direct debit as had no alternative, then was sent emails owing money. They made him put my mum on the phone who didn’t know what was going on and asked her untold questions including answering a memorable word ( she didn’t have a clue) and then to spell something phonetically!! Absolutely heartless disgraceful then said they had to put him through to o2 and he had to go through the whole saga again!! Including the memorable word and lots of questions I am so angry they put my mum and dad through this stress At last I think it’s cancelled 🤞🤞I won’t hold my breath. He still owes them money though they are emailing a bill!!! 😡😡 shame on you virgin media

Non existent reception, moved away after a week.

I moved from 3 and found virgin unusable in the country between towns. I use the mobile for navigation and media streaming in the car. This was completely unusable. I also didn’t get the option for Wi-Fi calling which would have mitigated this somewhat - that was available on a second 3 PAYG sim in the same handset but the option with Virgin never came up. There’s no chat option either - the only option was to call or use the app which needed a signal and wouldn’t work over Wi-Fi. Really poor.

I was a victim of identity fraud in March 2023. Despite numerous emails and phone calls where Virgin Media Mobile Finance have acknowledged the fraudulent activity, they refuse to close the account and issue a correction to my credit score until the outstanding debt is paid.
As the victim of identity fraud, I am not responsible for this debt, therefore Virgin Media Mobile Finance should have closed the account, issued a correction to Equifax and started an internal investigation.
I have not had this problem with any of the other credit agencies in which fraudulent accounts were established in my name.
I am now more than 3 months down the line, multiple emails and endless phone calls with unhelpful and unknowledgeable staff for a fraudulent account that I didn't open still negatively impacting on my credit score. It is incredibly difficult to get through to the right department. There is no email address to submit complaints to unless I register for a Virgin Media account, which I don't want to do, as I am not a Virgin customer, I never have been, and I never will be - particularly following this experience.

Wish ZERO stars was available ... The most terrible mobile and broadband provider of my life. (I thought!) I had cancelled my broadband and mobile contract (after hours wasted on the phone waiting to speak to a human) and I thought I had signed again but just for a brand new mobile deal ... yet a month later I got billed on both the old broadband and mobile contract again, which I thought I had cancelled. More hours on the phone now to try and cancel again. More crappy music to endure for a very long waiting time on hold. Appalling, absolutely terrible customer. Oh not to mention trying and logging in the website if you forget your password and try to reset it: good luck with that, nothing works! Do not sign up with Virgin for your own sake; they are scandalously poor all the way.

Along with numerous customers, had major problems, for three days, being unable to send or receive emails. This was following their, planned overnight, update to their system.
Also, just received an answerphone message from ten days ago!!
Not good enough.

It shouldn’t take three quarters of an hour to watch a three minute video. It took ten minutes to get this site to load. They claim to have a perfect signal in my area and yet I’ve been cut off on phone calls while trying to talk to them. I have screen capture video evidence of me trying to get a signal (turning the signal off and on, airplane mode etc) with ‘no service’ showing. And yet they still take my money every month (with very little in return)
Now that’s they’ve thrown their lot in with O2 (a company I left because of their awful coverage) I’ll be cancelling my contract.
We should be able to provide evidence here (videos and pics etc) so when virgin deny my accusations there is proof they’re not been honest. Might post them to YouTube.

I have tried all day today to sign up online to a sim only mobile deal with Virgin Mobile, which was not honoured at the advertised price despite informing them I am a Virgin Media customer! They don’t see me as a customer so increase the price by £2-3!! I am forced to chat with an agent about this and none of them could help me, one of them made me repeat the details again after adding them to the website for the deal, I thought I was getting somewhere and then I was sent a link which I had to sign and agree to which unfortunately did not work and disconnected the chat! This forced me to start the chat again where I was asked my post code and door number to see if the previous agent added an account for me, but instead of getting this answer I was transferred to a previous agent who I refused to waste time with as they were asking me to repeat myself again! No apologies for being messed around! Another agent wasn’t able to find an account! So I tried putting the order through again and got nowhere so I called Virgin Mobile and got no apology or explanation for why I was having such a frustratingly inconvenient waste of time, all this agent was interested in doing was telling me I wasn’t letting him speak when all I was doing was explaining the difficulty I was having today in putting this order through! He had no explanation and was only interested in making a sale so I ended the call. A few hours later we received a call from Virgin Media 03454541111, the agent sounded very creepy, saying hello very very creepily like he was trying to intimidate, I cannot believe it! I may have to report him to the police! Unbelievable!! Disgraceful! Disgusting!

Horrible company, robs hard earned money from people and deliberately cancels your order, if you read through the reviews, there are so many the same. They let you pay for your product and then refuse to send it to you. Don't ever buy from this company!!!!

Sent a message through on mobile that account was transferring to 02, no need to do anything. Following month I get an email from 02 telling me my payment was overdue and that £6 would be applied if I didn't pay in four days. Virgin did not carry over the correct bank details and so the Direct Debit was not set up. Meanwhile getting through to Virgin is something I haven't yet mastered. The BOT Chat is useless and the "human" option doesnt work. Clicked on the "Complaint" button and got the stupid BOT again. Have since called 02 and set up new account. Stress I didn't need!

7 pound a month for 70gig and EU roaming. Yes it's not ee but it's a third of the price and had no issues so far.

Absolutely awful service. Tried buying a new phone through them and both times the order was cancelled without any form of communication from them. Both times they admitted the issue was their end, and I gave up after the second time. Avoid at all costs.

Been with virgin media for a while now, they are utter garbage! Hopefully I don’t have much longer of this to go till I can get a new broadband provider! My partner got us all new sims from virgin, I don’t know what he was thinking, can’t call, can’t text, can’t go online, and with the broadband also being virgin i can get online now and again and that’s with 2 eero boosters which the engineer said “were the best, and I should be getting some signal” I still can’t get a signal! Virgin are a joke of a company! I tried to cancel within the cool off period to be made false promises, which then took me over the cancellation period and I have now been stuck with them and their absolute crap network! I’ll be ordering a new sim today after a month of this nonsense and I can’t wait to change my broadband provider most likely back to EE. Please anyone who sees this and is thinking of going to virgin, DON’T DO IT!

I have been a virgin customer for years but they have now moved my account to O2 over which I have had no say or control. This has left my account in a mess which no-one seems to be able to sort. Neither O2 or Virgin will talk to me they each direct to the other.
Go to EE or anyone, save yourself these problems

What went wrong? Everything. The biggest problem is, Language barrier and lack of expertise. after One Month I am leaving Virgin media.

Virgin Mobile number porting is horrific - still unable to receive calls and texts. Offshore customer service can only fob you off, with no authority or ability to fix anything. 3 times, I've been cut off when I asked to speak to a manager. Every day I am told it will be fixed within 24 hours.

This is an ongoing nightmare.

Do not ever trust them with your mobile phone number - ever!