Virgin Mobile Anmeldelser 

Virgin transfer to O2 is a disaster. First of all, Virgin is also to blame here. They transferred me without my consent and O2 without missing a second, set up a direct debit against my account. I called them and told them that I want to close my account. They made me wait on their line for an hour and finally I was told I didn't authenticate myself so they could do nothing with me.

Moreover I think Virgin had their mobile team separated from their broadband team because even though I moved and updated my address on the Broadband side, I don't think this is updated on the mobile side. Therefore they switched me to O2 with an old address so I can't access my new sim card and authenticate myself to O2.

But I now have to pay O2 money that I'm not receiving a service for anyway. And they don't even authenticate me so I can't change anything.

Been to an o2 shop to sort out a contract that was canceled with was virgin because virgin only knows on thing to sort a problem is putting down the phone on you ,so the o2 shop virgin doesn't exist any more ,so o2 customer service ,fraud ,I asked for fraud officer ,as they suggested at the store mentioned about virgin the contract which we didn't have as was happy with 3 same as virgin they put the phone down no help this company is worse than virgin useless ,have to go ombudsman plus trading standers ,virgin nor o2 will sort it out ,I hope o2 goes under like virgin only thing they are good for putting down the phone

Failed to tell me my order was parked because of credit check. I had to contact customer services to find out. I now can't upgrade with my current provider either. I am going to be stuck with a rolling sim contract wherever I go. I wouldn't even have minded if they told me right away. I have cancelled my order. A lot of these reviews are suggesting it went down the pan with the move to O2 so silver linings I guess

Terrible company, don't bother issuing a bill and then have the nerve to send payment to a debt collection agency disgusting customer service do not use this company

I’ve been with this company for more years than I can remember, so a loyal customer. They’re going over to O2 and are not doing what they say they’ll do with my complaint. My phone has been rendered useless because the chip doesn’t work. They was supposed to send me a new one. 4 calls later and many promises to send a new chip nothing has arrived and they’re still charging my monthly payment 🤬 NOT ON!!!

Virgin switched me to o2. Not happy that I now have a data cap of 25gb on 02 when going abroad. If your going to force your customers to move to a new provider at least make sure your customers have the extact contract and are not worse off. Out of contract so will be looking for a new provider soon. Utter rubbish.

It’s rubbish, it stops working then it’s slow I spend more time resetting the router and reconnecting.

no stars deserved,
I have been attempting to get a PAC code since the 25 July.
I have made 5 attempts each time I have been made to phone virgin.
On my last attempt after being transferred to four people I was cut off after 1 hour and no one could explain why there was a flag on my account.
Terrible customer service

If I could give no stars I would.Beenwith virgin a good few years now.Last week I dropped my handset into water,disaster!as my husband is terminally ill and I have to have my phone due to keeping in touch with medical professionals.It took me about 4 hours to successfully order new phone and open new contract,as I was sim only.Eventually I was told by the operative it would be no problem except there were many problems.Different operatives gave me conflicting advice,so annoying when I have so much stress in my life anyway.Took another 4 hours to sort out problems in retaining my number which is imperative for me.What a shambles.Can't believe such poor customer services.Also it would be nice to speak with someone who has a good command of English

Shame I can’t give 0 stars because I would!
After 2,5 years from closing my virgin mobile Account I received an e-mail from collecting agency that apparently I owe over £100 to VM! Furious but thinking someone want to scam me I call Virgin and what? I was on the phone for 1h 22 min, transferred multiple times and been put on hold for nearly an hour. They told be everything is settled and there is no outstanding balance on my account yet looks like there was another bill coming through that I wasn’t even aware of!
The worst customer service and company ever! Nothing but problems ans issues.
Agents lying on the phone and then their mistakes cost you money! An absolute joke!

I don’t know how to describe virgin mobile as words are not enough, been with them for over 15 years and first time I lost my phone been paying insurance for many years with out a claim first time I claim is been 7 days still no phone and still no update, calling them every day only to tell me yesterday that my claim is incomplete due to not all information supplied, reason: I put on claim Samsung s22 but I should have put Samsung s22 5g 256g black lmao who are they kidding, you telling me you don’t know what phone I got with you?
I said to one of the assistant yesterday sound then I will claim for a Samsung flip phone she said no you got Samsung s22 5g 256g black insured with us you can’t claim for Samsung flip phone, really virgin mobile really?

I feel a 1 star rating is being nice. After almost 10 years, I have been rewarded for my loyalty to them by being treat like dirt. They have messed with my payments and added more charge to me, they don’t communicate with me, they have refused to sort out my online accounts as requested, change my payment date as requested, they are putting me through hell over my bills right now to the point of mental exhaustion and stressed out to the max. Go with any other provider anyone else is better than virgin.

So far..
Phone ordered on Tuesday, delivery date Thursday 27th July. Really difficult to arrange delivery for me as no one home but we sorted that out. No phone turns up, no message or email from Virgin??
My order has been parked, they’ll definitely be in touch on Friday to sort it out. No call Friday..that’s ok because Saturday is a workday for them…apparently!
No call Saturday.
Tried contacting them Monday 31st - for the 5th time and still just saying it’s parked & they can’t do anything about it, someone will be in touch……………..sometime

I'd give it 0 if I could. I thought I had can celled my account back in march but they were still taking the direct debit. I swapped over to 02 because of the terrible service from virgin. I then started to use a new 02 number and thought I would cancel the direct debit for the virgin mobile account as I was no longer using it. I have tried countless times to sort this out but it's impossible. The original sim no longer works and I don't have a new sim. It's now coming up on my credit score that I owe £7. The only way they will respond is to the old number but the sim doesn't work so I can't cancel the account yet again. So frustrated !!

So I have been caught up in an Identity Theft Scam.
Involving Virgin Mobile.
After fruitless calls to "Customer Services" I had a letter from Virgin when my so called "Account" was showing Arrears.
Quick phone call to the supplied telephone number and spoke to someone who English was his first Language.
Explained clearly what had happened and ordered a return kit for the goods, which total approx 2K RRP in value.
The goods were returned by Royal Mail special delivery, tracked until destination was reached.
Imagine my surprise when the goods were returned to Myself by DPD the next day.
Virgin Mobile is Scamming Myself.
Virgin Mobiles is a Clown World Outfit.
Not fit to run a Pi55 up in a Pub.
All evidence as in all Mail and emails are saved.
Looking forward to the Court Case.
FU Virgin Mobile.

Been trying to get a simple SIM only plan for 3 days!£6.99 not asking the earth everytime you get to a credit check, goodness knows why for £6 rolling they could just cut you off if you don`t pay, Ooops something went wrong. Your telling me. 40 mins on phone to customer services to purchase that way bless the operator really nice but couldn`t speak English that well. Still couldn`t fix it. Crossing fingers that they look after my Bank details responsibly after trying 3 times. AVOID!!!

My husbands contract phone stopped working 3 weeks ago, it is still under warranty. Since then he has phoned Virgin, who then put him through to O2, who then cut him or put him back to Virgin on numerous occasions, neither company want to know or help. He has to either get it repaired at a cost to himself or use another phone and still pay Virgin for the useless phone for another 18 months until the contract ends. How can a company get away with treating people like this, we have been customer for 20 years plus. Don't think about changing to this company, just read the reviews posted on here.

Awful company, just swapped over to Smarty 48 hours ago from this shower & the difference is incredible!! Virgin = Signal awful, never saw 5g, most of the time 3G was all I had. Calls constantly dropping out. Caller id’s not displayed half the time on incoming calls. Smarty = None of the aforementioned. Now just got to get rid of their equally awful broadband!!

I help run a charity under the RETHINK mental illness umbrella supporting men with Borderline Personality Disorder.
We are a self funded lived experience group and managed to raise £500 for each of our group members to assist them in poverty. Because we are a lived experience group means we all have the same diagnosis. I needed a better phone so I could support people who are often feeling suicidal. I asked about a discount as I needed a better mobile to keep in touch when out and about. EE were kind enough to write off the year long contract I had with them. I am also in hardship and explained my situation and what I do, it took 2 hours online only to be offered a £1.00 discount. Then I recipient e phone calls the same day offering me this amazing £1.00 discount. I have 3 accounts with virgin mobile and will be moving them all. I am also on the vulnerable person register and the calls I kept getting were nearly classed as harassment.

Awful company ,they have a mojor problem with OTC and therefore I cannot access banking ebay etc .They dont know when it is going to be fixed