It saved me tons of money on a last minute Mothers Day Spa Date to Balian Springs. I originally had passes to somewhere else and really wanted to bring my Mom to this location instead. Being able to s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... Vis mer
Selskapet har svart
I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... Vis mer
Selskapet har svart
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Skrevet av virksomheten
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Kontaktopplysninger
Storbritannia
- info@virgingifts.com
- virgingifts.com
4,0
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great gifts and selection
Great gifts and selection! Makes birthday presents much more of a treat.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We are so pleased you think so! Thank you for the great feedback - Kay
EXPIRED/INVALID VOUCHER
12. april 2026
Svar fra Virgin Gifts
I’m sorry to hear there may have been some confusion around the validity of your voucher - I’ve looked into this and can confirm your voucher is live and valid. I can also see you’ve already been in touch with our Customer Service team, who have explained how the voucher can be booked, which I hope helped get you on the right track. If you do need anything further, please do respond directly to the agent who helped you, as they’ll be more than happy to assist. Thanks so much for taking the time to share your feedback - Lisa
I was gifted a voucher
I was gifted a voucher, so I booked an experience through Virgin Gifts. I did not hear back with a confirmation after a couple days and the booking was coming up. I reached out for support. It took a lot of effort on my end for the issue to get resolved. I wouldn’t recommend this service as a gift.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We’re really sorry to hear about your experience and understand how frustrating this must have felt, especially with your booking coming up. This isn’t the level of service we aim to provide, and we’re sorry it took so much effort on your part to get things resolved. We really appreciate you taking the time to share your feedback. To help us better understand what happened, if you’re able to respond to our request for more information, that would really help us improve the experience going forward ❤️ Lisa
Good prices
10. april 2026
Svar fra Virgin Gifts
We work hard here at Virgin Gifts to secure great value experiences, so we’re really pleased you were able to take advantage of a good deal with us. 🎉 Thanks for your feedback! ❤️ Lisa
Svar fra Virgin Gifts
We’re all about making our website easy and enjoyable to use, so we’re thrilled to hear that’s been your experience! 😊 Thanks so much for the lovely feedback ❤️ Lisa
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARS…
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARS FROM ME AND WILL NOT BOOK MY EXPERIENCE AND THINKS REPLYING TO AN EMAIL IN 1 TO 2 BUSINESS DAYS IS OKAY AFTER THIS. IT IS NOT OKAY. YOU ARE RUINING THE SURPRISE THAT I PURCHASED FOR HUNDREDS OF DOLLARS AND DO NOT CARE
8. april 2026
Svar fra Virgin Gifts
We completely understand how important this surprise was, and it’s never our intention to cause stress.
We can confirm that our Customer Service Team has responded to your query and is currently assisting you with your booking request.
We hope everything is resolved for you soon John, and that the experience goes as planned - Chantelle.
Two issues
For one, I wanted to include a custom greeting card, but it wouldn't take my photo or the message I was trying to write. Just wouldn't work.
Also, I know I requested it to be sent on another date, but it seems to have been sent today anyway.
7. april 2026
Svar fra Virgin Gifts
We’re so sorry to hear about the trouble with your custom card and the delivery date mix-up.
We can confirm that our Customer Service Team has responded to your query, to help get everything sorted for you, Lisa.
We hope the recipient loves the gift - Chantelle.
So excited
I'm so excited about the vouchers I purchased to take my granddaughter and one of her friends to LEGO® Discovery Center Washington DC. The process took no time at all and this is a really premium experience for the 2 little 8 year olds I will accompany - and me too. Can't wait.
6. april 2026
Svar fra Virgin Gifts
We’re thrilled to hear how quick and easy the booking process was for you. 💖
We hope you, your granddaughter, and her friend have an absolutely amazing time - it’s going to be such a memorable experience for all three of you! 🎉
Chantelle - 🌟🌟🌟🌟🌟
The convenience and ease of purchasing…
The convenience and ease of purchasing an experience for a birthday gift!!
5. april 2026
Svar fra Virgin Gifts
We’re delighted to hear you found it quick and easy to purchase the perfect birthday gift, Kathleen. 🥳
We hope the experience makes for a truly special celebration! 🎁
Chantelle - 🌟🌟🌟🌟🌟
Good communicaten
Good communicaten when you have any questions!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We’re so pleased to hear you found our communication helpful - our team is always happy to assist with any questions. 🥰
Chantelle - 🌟🌟🌟🌟🌟
This is a horrible scam
This is a horrible scam! I bought this "gift card" to book a Virgin Atlantic flight. Apparently you cannot use it for that purpose. Even though it is listed on multiple websites that it could be used for that purpose. There is no customer service. No phone numbers to call. Horrible experience!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We’re really sorry to hear about the frustration you’ve experienced.
We’re here to help though, and have reached out via Trustpilot to obtain your contact details.
Once received, we'll take a further look for you - Chantelle.
Svar fra Virgin Gifts
Yay! So glad it was a breeze 😄 Can’t wait for you to dive in and enjoy it! 🎉✨ - Kay
Very poor experience The voucher was not accepted at Mob…
The voucher was not accepted at Mob Museum. Tried to call customer service number…. message said it could not connect, texted number about issue, no response. Very very disappointing and frustrating. An exchange is not acceptable.
29. mars 2026
Svar fra Virgin Gifts
We’re really sorry your experience with the voucher didn’t go smoothly. A member of the team will reach out shortly to advise further. - Kay
super hard to redeem vouchuh
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Making your redemption journey super smooth is our top priority, and we’re working hard to make it just that for everyone! - Kay
Love the variety of experience choices…
Love the variety of experience choices you offer. The booking process was very easy to use. Looking forward to booking with you again in the future!
29. mars 2026
Svar fra Virgin Gifts
Variety + easy booking = a win-win! 🙌 So glad you had a smooth experience and can’t wait to help you book again soon 😄
Scam with no customer service
Scam. Went through whole process, then it said no dates available. Clicked on get a refund, says page doesn’t exist.
27. mars 2026
Svar fra Virgin Gifts
We’re so sorry to hear this and really appreciate you flagging it! 🙏 We can see you’ve reached out to our team, and someone will be in touch shortly to help sort everything out. - Kay
Voucher unable to redeem as it shows no…
Voucher unable to redeem as it shows no option in dates
24. mars 2026
Svar fra Virgin Gifts
Thank you for your feedback. We’re sorry to hear you’ve had difficulty redeeming your voucher. We can see you’ve reached out to our customer service team, and a member of the team will be in touch shortly to assist you further - Lisa
Reserving the experience is a total time suck
Reserving this experience has been surprisingly cumbersome. The process involves multiple steps that aren’t clearly streamlined. First, I had to contact Hell’s Kitchen directly to check availability. Then, I was instructed to complete the reservation through OpenTable. However, when booking on OpenTable, I was prompted to enter payment information with no option to apply the voucher—despite being told by staff that this is how the process works.
I’ll update my review after attending the experience, but so far the booking process has been frustrating and off to a rough start.
Update to reply: Hi, the requested information has been sent to you. We are currently in the process of scheduling with Hell's Kitchen directly.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Thank you for your feedback. We’re sorry to hear that the booking process has been frustrating so far. We appreciate you sharing your experience, and if you could respond to our request for more information, we’ll be happy to look into this further and review the booking process on our side - Lisa
Svar fra Virgin Gifts
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience and really appreciate you taking the time to share your feedback. We look forward to helping you create more memorable experiences in the future! 🤩 Lisa
Ticket assistance
Lufti assisted me with my tickets and was most helpful!
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We absolutely love hearing that Lufti gave you great service - that’s exactly what we aim for from our wonderful team! 🤩 Lisa
Dette er Trustpilot
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