Pirkome dvi lovas. Pirmiausia nuotraukų atitikimas realybę labai mažas, o antra lovos surinkimas buvo neįmanomas nes varžtų vietos ant vienų pagaliukų ir ant rėmo neatitiko visiškai... Visaip kaip dėl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Su pristatymu viskas gerai, bet nusiviliu kokybe. Baldo plokštės visiškai nekokybiškos, kai kurios subraižytos. Vienoje net nebuvo skylių, reikalingų tvarkingai surinkti baldą. Gręžiant skyles, vos... Vis mer
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Mes nusipirkome arką rožėms . Vienintelis džiuginantis dalykas buvo greitas pristatymas. Išpakavus produktą nustebino labai prasta gaminio kokybę. Prekės rėmas pagamintas iš labai plono plieno , tad... Vis mer
Selskapet har svart
Greitas atsakymas į klausimus, mandagus ir aiškus bendravimas, galimybė sumokėti pristatant prekę, nemokamas pristatymas, grąžinimo garantijos - tai dalykai, kurie Jus daro patraukliais pirkėjui, esu... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
Kontaktopplysninger
2,7
Under middels
238 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
puikus ir greitas aptarnavimas,prekės…
puikus ir greitas aptarnavimas,prekės kokybė atitiko lūkesčius
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Smagu sutikti tokį patenkintą klientą kaip jūs. Dėkojame, kad skyrėte laiko pasidalinti savo mintimis su mumis.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Smagu sutikti tokį patenkintą klientą kaip jūs. Dėkojame, kad skyrėte laiko pasidalinti savo mintimis su mumis.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
Avoid this shop
Order: 0370000257643
Shop twice sent damaged pool pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service employee, in total of 8-9 different employees responding same thing, how sorry they are and that i should accept 30eur compensation or return unit. I accepted unit return, this took approx. 10-14 days, even when they state in website that they have unit in warehouse and delivery would be 3-5d. That was a lie, and a reason to reject offer to return unit, especially that shop already twice sent defective unit, and were asking to try third time, wasting additional 10-14days.
After tens of emails trying to come up with compromise, they were strict with primary offer, 30eur refund, 50eur coupon or return/replace. Got tired of all this, accepted 30eur and filled review. Only then they reached me with extra excuses and proposed composate additional 40eur.
My experience with vidaxl shows that only negatives review in trustpilot makes them to come up to You with more adequate compensation.
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Hi Egidijus Petkevicius,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced.
Since you posted your initial review, we've actively worked to provide solutions. Unfortunately, you declined our offer to return the item for a replacement or a full refund. Instead, you accepted a partial refund, which, in the end, was higher than the amount mentioned in your review.
We strive to improve the customer experience while adhering to company policies. We understand the frustration caused by this experience and the multiple contacts. We remain committed to improving our service and ensuring a smoother process in the future.
Best regards,
Tzveta
vidaXL
The best prices I could find
The best prices I could find, fast delivery and beautiful item I've bought.
30. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Vidutė Berteškienė,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Best wishes,
Deisy - vidaXL
Malonus aptarnavimas
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Visada džiugu girdėti, kad padarėme teigiamą įtaką savo klientams.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Eshop itself is good
Eshop itself is good, but search engine could be improved, like list of categories is uncomfortable to search and some products are poorly listed. Also, I bought event tent , pictures of product itself was not enough, only one bad quality overall picture that do not correspond to actual quality. That resulted that the product I received had less quality. And actually it had malfunction, but since it was not a big deal and I can improve it myself, so I did not want to return product. Also roof of my tent is different color compared to what it shows in picture, but I did not had much time to wait for change up, so I kept it all. Descriptions could be in more detail and pictures should provide more real result of product. It's not a tragedy, all can be fixed and probably if needed I'd still buy at this shop again.
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Monika Mikėnienė,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Please verify the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Prekės kokybė gera
Prekės kokybė gera, esu patenkintas.
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Smagu sutikti tokį patenkintą klientą kaip jūs. Dėkojame, kad skyrėte laiko pasidalinti savo mintimis su mumis.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Prekės kokybiškos ir nebrangios
Prekės kokybiškos ir nebrangios, pristatymas - greitas
17. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Mūsų tikslas yra tiekti aukštos kokybės produktus už prieinamą kainą.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Džiaugiamės sužinoję, kad viskas vyko sklandžiai.
Tikimės vėl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Several key issues: color, assembly, and sticker
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from the impression of real gold and should be mentioned in the product description.
2. Frame quality: After assembly, it became clear that the gaps between the frames are uneven. For example, the gap on one side between the first and middle frame is 1.5 cm larger than the same gap on the other side.
3. Sticker on the front: There is a white sticker on the front side of the product, which cannot be easily removed and is in a visible spot.
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Giedre Buozyte,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
I am happy with my order because…
I am happy with my order because product arrived in the time and happy with quolity.
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear v overington,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
broken house
broken house, wrong parts, impossible to assemble, does not hold weight, unreliable, do not recommend
order number 0370000251555
14. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Viktorija S.,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
nekokybiška
instrukcija neissami, susirinko sunkiai, kreivai, uzsidarius lieka tarpai
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Gerbiamas kasekeli,
Deja, mums nepavyko su jumis užmegzti tiesioginio ryšio, nes negavome iš jūsų atsakymo. Vis dėlto būkite tikri, kad esame pasirengę pasiūlyti geriausią sprendimą, kaip išspręsti praneštą problemą, todėl nedvejodami susisiekite su mumis adresu feedback@vidaxl.lt. Dėkoju už supratingumą ir laukiu atsakymo.
Geros dienos!
Tzveta vidaXL
Good price-quality ratio
Good price-quality ratio, fast delivery
23. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Lolita Pauliukonienė,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Kind regards,
Deisy - vidaXL
I'm glad
Good, reliable store, good experience, fast delivery
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Vytenis Pu,
Thank you for choosing vidaXL.
It's always gratifying to hear that we've made a positive impact on our customers.Customer satisfaction is our top priority, and we are delighted to hear that you are pleased with our product and service.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Viskas buvo greitai ir sklandziai.
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Džiaugiamės sužinoję, kad viskas vyko sklandžiai.
Nekantriai laukiame, kada vėl pasimatysime.
Su pagarba,
Deisy - vidaXL
100% kainos kokybes santykis.
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad skyrėte laiko ir palikote atsiliepimą apie savo patirtį!
Mūsų tikslas yra tiekti aukštos kokybės produktus už prieinamą kainą.
Nekantriai laukiame jūsų sugrįžtant į vidaXL artimiausiu metu.
Pagarbiai
Louise - vidaXL
I recommend it.
Order came right on time. Everything was perfect. As described.
11. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Dear Arnas Kavolynas,
Thank you for your order.
We are glad to learn everything went smoothly.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Greitas ir patikimas įsigytų prekių…
Greitas ir patikimas įsigytų prekių pristatymas. Kokybiškos prekės.
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra vidaXL
Sveiki,
Dėkojame, kad pasirinkote vidaXL.
Labai vertiname jūsų atsiliepimus, todėl esame įsipareigoję nuolat tobulinti savo produktus, kad atitiktų jūsų poreikius.
Tikimės, kad netrukus vėl pasimatysime!
Pagarbiai
Deisy - vidaXL
Svar fra vidaXL
Dear Donatas J.,
Thank you for your order.
We are committed to providing exceptional delivery service to all of our customers.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Dette er Trustpilot
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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