Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Firstly, the shop was like visiting an art gallery. Everything from the way the clothes are hung and displayed is done with consideration. The member of staff who was assisting me, made the experience... Vis mer
First, the items arrived five days after the stated delivery date. Unfortunately, we had already departed for our Easter holiday by the time they arrived. In our many years of online shopp... Vis mer
Selskapet har svart
Sadly ordered as a gift you receive the package with a huge evri label on it and you can't open the box to look inside without spoiling the surprise. Really disappointed
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Kontaktopplysninger
London, Storbritannia
- clientservices@victoriabeckham.com
- victoriabeckham.com
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic customer service
Fantastic customer service! I only purchase from the VBB side but absolutely ADORE the products and the customer service is always fantastic. Thank you VBB!
Best experience
Hello! I have visited your showroom in London as we do not have any in Bucharest - Romania, and I liked how kind and helpful was the young lady from make-up / fragrances. Thank you for such a lovely experience, I cannot wait to test more make up products next time. Best regards,
Laura
Experience that was out of this world
Firstly, the shop was like visiting an art gallery. Everything from the way the clothes are hung and displayed is done with consideration. The member of staff who was assisting me, made the experience memorable. I left the store walking on air.
Super experience- I dropped into the store 5 mins before…
I dropped into the store 5 mins before closing and it was my only opportunity to get there. Not only did the clerk welcome me, she stayed after closing and didn’t in anyway rush me.
I left with my gorgeous new bag and can’t wait to visit again soon for a new dress and trousers.
Sadly ordered as a gift you receive the…
Sadly ordered as a gift you receive the package with a huge evri label on it and you can't open the box to look inside without spoiling the surprise. Really disappointed
Thanks for high quality products…
Thanks for high quality products they’re amazing! Especially make up products are significant. Parfums are a litte bit high price.
The team at Bond street are very friendly and visioner. And thanks to Victoria for high quality white thsirts💮Need more white pure cotton tshirts please and chic of course without stones…

Svar fra Victoria Beckham
Delightful dress shopping experience
Superb customer service and delightful personalised service. And even after care messages to make sure you are happy with your choices. All in a wonderfully comfortable environment.
Broken belt
My leather belt that I purchased broke the prong became unattached from the buckle and I was unable to wear it. It was out of warranty but I still thought I’d ask if anything could be done to fix it. I’ve been dealing with Melody who has been amazing she organised for it to be fixed and the whole process has been very smooth and quick

Svar fra Victoria Beckham
Excellent service on keeping you…
Excellent service on keeping you informed on delivery, lovely packaging and item but sadly returned due to fit but overall experience was excellent.

Svar fra Victoria Beckham
Excellent customer service
Excellent customer service

Svar fra Victoria Beckham
A little disappointed
Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and tracking number so sent 3 emails to chase. Finally got response on Tuesday 5th May and jeans were dispatched. I live in jersey in Channel Islands so I queried why I was charged vat but heard nothing back on that subject.
I absolutely love the dresses I bought…
I absolutely love the dresses I bought from VB Shop — the quality and style are amazing! Nana was excellent throughout the whole experience and made me feel so comfortable and confident. I was also invited to the event two weeks ago, and I absolutely loved it. Such a beautiful atmosphere and such a lovely team. Highly recommend!
Elegant in Every Way
I love everything about Victoria Beckham — the quality, timeless style, attention to detail, and even the little events and experiences they create for customers. Every piece feels elegant, modern, and special. Shopping at Victoria Beckham always feels special
Very nice experience
Very fast delivery, quick and helpful answers from clients service , product nicely packed and meeting expectation

Svar fra Victoria Beckham
VB Delivers as always
Excellent Delievery, quality, packing & communication.
Everything you would expect and more from VB.

Svar fra Victoria Beckham
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