two star for presale support. Once you are in, they delay the support. My site was migrated from another provider. The speed went down to super slow and I was losing customers every day. Logged in su... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was speaking to Kaitlyn Sinclair from sales solutions and had to mention she was amazing the person who leaves a lasting impression. You guys definitely need to retain her or promote her or at least... Vis mer
I thought i would just be able to start a webpage and get going,-much harder than i wanted. Situation changed when started using VIP support was fantastic, and things just unfolded. Recommend to an... Vis mer
I can’t recommend VentraIP highly enough! Their customer service is absolutely top-notch – every interaction I’ve had has been prompt, friendly, and incredibly helpful. It’s so refreshing to deal... Vis mer
Informasjon om virksomheten
- Webhotell
- også i
- DNS-leverandør
Skrevet av virksomheten
VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.
Kontaktopplysninger
105/66 Victor Crescent, 3805, Narre Warren, Australia
- +61 3 9013 8464
- sales@ventraip.com.au
- ventraip.com.au
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Intuitive and so easy!
Intuitive and so easy! I moved all my domains to VentraIP and haven't looked back. Their support is really good and their website processes and ticket system is easy to use. Great deals, and free domains given with purchases too, which is a bonus.
Simple quick and uncomplicated
Simple quick and uncomplicated, like most Aussies! Thanks VentraIP!
Exceptional reliability and support
I have been a customer of VentraIP for 6 years. Their service reliability and customer support have always been exceptional!
Whenever I have a question or need some help, it is always easy to reach their support team via online chat or eticket Even if you know nothing about domains and hosting, their support guides and support team will explain everything and help you every step of the way.
Whether you are registering & renewing domains, hosting email, or hosting a website - you need to be confident the service you are paying for is reliable and that support will always be available.
Plus VentraIP is 100% Australian owned and operated, so you know your money and your data are staying in Australia!
Outstanding Service & Proudly Australian
I can’t recommend VentraIP highly enough! Their customer service is absolutely top-notch – every interaction I’ve had has been prompt, friendly, and incredibly helpful. It’s so refreshing to deal with a team that genuinely cares and goes above and beyond to make sure everything runs smoothly.
I also love that VentraIP is proudly Australian-owned – supporting a local business that delivers world-class service feels great. Their website is a breeze to navigate, making it quick and easy to find exactly what I need without getting lost in endless menus.
If you’re looking for a reliable, user-friendly, and truly customer-focused provider, VentraIP is the way to go!
We have been with Ventra IP for many…
We have been with Ventra IP for many years. after spending hours on their chat channel with a number of consultants and also my google ads manager spending hours trying to fix our contact form it was finally repaired by our additional user on the platfom. The DNS was pointing in the wrong direction and that we were told the server was exigen which we never heard of. The C Panel was then checked and found that over two months it revealed that clients were trying to contact us for our service but because our DNS was pointing in the wrong direction, we could not get the emails after the contact form was completed. The two months of missed emails cost us thousands of dollars in missed revenue and is the subject of our complaint. The consultants even said that they were unsure of what the problem was which is very disappointing given the money we have spent over the years to be fully covered if anything went wrong with our business emails and web hosting. We request that the company is up to date with fault finding when they occur given the trust given by us and other clients they service

Svar fra VentraIP
Gold star service
I have been a customer for 13 years and would not go anywhere else. Prompt service and moderate pricing, plus Australian owned.
These guys delivery a streamlined…
These guys delivery a streamlined service
VentraIP were quick to respond to helping set up DNS settings for my new domain
VentraIP were quick to respond to the online chat and had the issue resolved within minutes. This enquiry was very late at night and was so happy they have the chat service. Professional and extremely helpful would definitely recommend.
VentraIP
I have been with VentraIP for over 15 years, great service, reliable and trustworthy.
Excellent!
I had a fantastic experience with…Caelin
I had a fantastic experience with Caelin during the setup of my account. They were incredibly helpful, patient, and knowledgeable—walking me through each step with clear instructions and a friendly attitude. Caelin made the whole process smooth and stress-free. Great customer service like this really makes a difference. Thanks again!
It's the little things...
I had forgotten to pay my domain name and Tom V helped me to re-apply for my domain and then helped to connect my website content back to the domain name. I'm very happy with the quality of technical service and recommend VentraIP.
Caelin was so helpful and communicative
Caelin was so helpful, thoughtful and a problem solver! She stayed with me online while she worked out my issue. She went above and beyond and made the whole process so clear and communicative.
Brilliant help and support from Caelin in tech service
I am blown away by the amazing service I received from Caelin in tech support this morning. I was trying to redirect my domain name to my linktree account and I am not tech savvy. She not only showed me the links where I could see how to do it but offered to set it up for me and did so in record time.
I don't think I have ever had such brilliant and fast service from a company or tech support. She could have just given me the link on how to do it and be done, but she really went the extra mile and saved me so much time. Brilliant!
Efficient service.
Efficient service.
My emails weren't working. I utilised the chat support and had a resolution within 10 minutes. Thanks for the assistance!
Great service
Great service, good value and Australian owned and operated.
VentraIP is excellent
VentraIP is excellent, I am looking forward to a mutually satisfying experience with the platform and service. Thank you, VentraIP!
Clear
Clear, polite, patient and not too long to wait.
awesome experience
awesome experience, best support ever
Always great service
Always great service, knowledgeable and prompt.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







