Vapoholic Anmeldelser 

Svar fra Vapoholic

25. mars 2026

Thanks for the great review! Feedback like this keeps our team motivated. Cheers!

Svar fra Vapoholic

Oppdatert: 5. mars 2026

Hi Steve
We’re very sorry to hear about your experience and would like to clarify exactly what happened.

Your order was dispatched to Royal Mail on time on Monday as you placed the order after the cut off time on Saturday and Sunday Royal Mail does not collect at all, you can find that information on our website, which we explained to you over the phone and on live chat. At all points, we communicated that any delivery delays once the parcel is with Royal Mail are outside of our control. However , we offered our support to raise the issue with Royal Mail to track the parcel and see what had happened as we like to take delivery issues seriously. Your delivery time then, was Tuesday and is now Thursday so it was 2 days delayed.

When you called us, we explained that a refund would be issued once the parcel is returned to us, which is our standard policy. We have always been transparent about this procedure.

Later, you informed us that after contacting Royal Mail you discovered the delivery issue was caused by an incorrect postcode. Please note that the shipping label is automatically generated from the address provided by the customer, so we are unable to control errors in the address entered at checkout once parcel is not longer at our facility.
We will, of course, issue a refund once the parcel is returned to us, as per our standard policy.

We take all feedback seriously and strive to provide clear communication and prompt service to all our customers.

Kind regards
Vapoholic support team

Svar fra Vapoholic

2. feb. 2026

Hi Gary,
Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience and would like to clarify a few points for accuracy.

When the delivery was first queried, we explained that a courier claim needed to be opened, as delivery delays are outside of our control. The tracking has since updated to confirm the parcel was successfully delivered, including a proof-of-delivery photograph provided by the courier, that is why we did not issue a refund as claim was not successful as it actually got delivered on Friday 30th at 13:59 pm. We can also see that a further order placed the following day was dispatched as normal and delivered on time, which reflects our usual shipping process.

Regarding the faulty product, once this was reported we arranged a replacement immediately. As with any electronic product, faults can occasionally occur, and when they do, we always aim to resolve them as quickly as possible. This product had also been purchased previously and used without any reported issue, which is why I guess it was reordered.

We take customer feedback seriously and always aim to provide fair and timely resolutions. If you’d like to discuss anything further, our customer support team remains available and happy to help.
Thank you

Svar fra Vapoholic

19. jan. 2026

Hi,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.

At the moment, we’re unable to locate an order under the details provided in the review. If you could please contact us directly, we’d be more than happy to look into this properly and offer a suitable solution. We are always here to help.

If possible, we’d also ask that you share the batch number printed on the bottle, should be where the barcode is. This allows our team to test the specific batch and ensure it meets our quality standards.

Regarding the throat irritation and coughing you mentioned, this can sometimes be influenced by factors such as the CBD strength used, the device or coil, and the wattage settings. Everyone reacts differently, and we’re happy to help you find a setup or strength that’s better suited to you.

Please feel free to reach out to our support team with your order details, batch number, and the device and strength you’re using, and we’ll do our best to resolve this for you.

Kind regards,
Customer Support Team

Svar fra Vapoholic

29. des. 2025

Hi,
Thank you for your review. We’re very sorry to hear about this experience.

As confirmed in our email conversation, the parcel unfortunately arrived damaged in transit, with a hole in the packaging, which appears to have caused some items to go missing. While the damage itself was outside of our control, we still take full responsibility for ensuring our customers receive their orders safely and in good condition.

We can see that you are a loyal customer and have never had any issues with previous deliveries, which we truly appreciate. For this reason, we have already offered via email, either a replacement or a full refund for the missing items, and we are currently awaiting your reply so we can resolve this as quickly as possible :)

Customer satisfaction is very important to us, and we’re committed to making this right.

Kind regards

Svar fra Vapoholic

3. nov. 2025

Hi Kevin,

We’re sorry to hear that you were disappointed with your experience, that’s never what we want for our customers.

We can confirm that your returned device was received, tested, and confirmed to be faulty, and your refund has now been processed. Refunds typically take 3–5 working days to appear in your account, depending on your payment provider.

Testing could not be completed immediately upon receipt, as the issue related to the charging function and required time for the device to charge before assessment. Additionally, as noted on our website, our customer service department is closed over weekends, so we responded at the earliest possible opportunity once the results were available.

Under the Consumer Rights Act 2015, retailers are required to inspect returned items to verify any reported fault before issuing a refund or replacement. This ensures that every case is handled fairly and consistently for all customers.

We completely understand how frustrating it can be to be without your device during this process and appreciate your patience while the testing was completed. Our goal is always to resolve these matters as promptly and transparently as possible.

Thank you

Svar fra Vapoholic

9. okt. 2025

Hi Anthony,

I'm sorry if you sent a few emails and did not receive a response to them, when looking into this I can see only one communication via email from yourself on our system, can you please check you was not sending it to our No reply box? If this isn't the case, then we do apologise for the technical error and will make sure this is looked into and fixed.

I raised an investigation into what happened to your first order, I have now found that the order had not pulled through to us as the 1st line of address was missing. However, I have now processed a refund for this which should be in your account within 3-5 working days.

We always treat our customers with the upmost respect, nevertheless we are unable to accept verbal abuse over the phone which is why we had to let you know we would need to terminate the call if it carried on.

On a positive note, I can see your most recent order was delivered the next day successfully and we hope you enjoy your items. Thank you.

Svar fra Vapoholic

15. sep. 2025

Hi,

We’re truly sorry for the frustration you experienced. After looking into your order, we quickly realised that the discounts weren’t applying because two discount codes were being used together, which our system unfortunately can’t process.

As you requested, we cancelled your order and issued a refund. We also sincerely apologised for initially refunding the incorrect amount. The full amount has now been processed, and on Monday morning (today, our first working day after the weekend) we replied to your emails to explain the situation and confirm we’d correct it.

Additionally, as a gesture of goodwill for the inconvenience, we also credited £1.96 on the second order you placed so you'd still get the deal price you were expecting, as this was our fault for not making you aware sooner that you can not use the two discount codes in conjunction with each other on one order. We should of made you aware of this the first time you contacted, however we didn't realise at the time.

If you experience any further issues, please don’t hesitate to reach out to our customer service team — we’re here to help.