Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... Vis mer
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... Vis mer
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Kontaktopplysninger
Storbritannia
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3,4
Middels
932 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 12 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
One of the best.
One of the best online shopping experiences I've had for a long time. Everything is very slick. Prices are competitive. Shipping is quick. Packaging is perfect. I'd like V&P to take over the world of online selling, so long as they don't change any part of how they operate ;-). Keep it up!
25. mai 2024
Great Products and Exemplary Service
Valley and Peak are the perfect example of how great customer service keeps customers coming back time and again. I've made a few purchases now and everything has arrived super fast, using reliable couriers, and in eco-friendly packaging. I have had a couple of queries regarding returns/exchanges and Jim has been quick to respond and is always extremely helpful. V&P also stocks a lot of the gear that's harder to come by from UK retailers, and has a vast range of products for a range of outdoor activities.
6 stars (one extra for the complimentary Skittles received in each order)
31. mai 2024
Anmeldelse skrevet uten oppfordring
Couldn't ask for more.
Eco-friendly packaging, speedy delivery in UK. Couldn't ask for more.
(I bought a Kula Cloth from their website)
23. mai 2024
Anmeldelse skrevet uten oppfordring
Great comms and customer service
Great comms from Jim
He went above and beyond in dealing with my purchase and follow up when 2 pegs were missing.
1st class and will be using VaP as first port of call for future purchases
25. april 2024
Great service
Great service, response time to question and overall product offering. Its great to see a service that brings digtal offering with a personal service feel - Briliant!!
25. april 2024
Super-swift turnaround
Super-swift turnaround. Great, sustainable packaging. Can't give anything other than 5 *****
25. april 2024
First class service
I ordered the wrong tent getting a refund was made super easy
ordered the right tent, the nortent vern 2
delivered in 24hrs what more could you ask? will be buying again soon
24. april 2024
A very speedy delivery and excellent…
A very speedy delivery and excellent customer service. Highly recommended
25. mars 2024
Valley and peak my number 1 shop.
Love keep coming back to valley and peak.
Great wide range of essential gear to choose from. It's my number 1 go to store.
Great communications, and. Very fast delivery times .
25. mars 2024
everything was fine
25. mars 2024
Now this is 5* customer service!
Excellent customer service. They sorted out a problem with a purchase I had made and they did it quickly and with no fuss. Will definitely use you again. Thank you!
20. mars 2024
Anmeldelse skrevet uten oppfordring
Excellent
One of the best customer services I've experienced. Had trouble with royal mail as they lost my item, emailed Valley and Peak about it and they sent out a replacement the same day, highly recommend and will definitely be shopping here again.
4. mars 2024
Anmeldelse skrevet uten oppfordring
Been looking for this product for a…
Been looking for this product for a while.After showing out of stock from a couple of other companies,Valley had it.Very happy,quick delivery.Thumbs up from me.Delighted.
23. februar 2024
Super quick delivery AND free skittles
Super quick delivery AND free skittles. Madeup with the product and how quickly it arrived. Thanks!!
23. februar 2024
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