Vacationstogo Anmeldelser 

MAKE SURE YOU READ THE FINE PRINT! YOU DO NOT GET 100% CASH REFUND FOR CANCELLATIONS!

You either get 100% gift certificate to be used at a later date minus tax. Or, 65% back on your credit card.

I have been using this company for many years mostly with cruise bookings.
I have never had an issue with them and their helpful consultants especially the last one Clark Kent who was extremely courteous and professional.
it is always my go to website for any cruise travel.

Like any consolidator, they get you in and then forget you. After booking a cruise I had a question about the some of the details. I was told to contact the company. Later I found that I could get a better price directly from the Cruise operator. Customer service knows how to be polite without helping you. You are not getting a bargain.

VTG posts prices that one cannot book. I emailed the CEO when they would not book me into a posted price and he basically admitted as such and said everything is subject to confirmation by the cruise company.

In plain english, its called "false advertising".

Dejuan Brooks. My travel advisor. I’ve been working with DeJuan for some years now. 2023 Hawaii & 2024 Aruba. When u tell you there were no issues what so ever. Everytime I called with any questions and concerns, he answered. Never disappoints. Thank you Dejaun for all of our amazing Girls trip. Looking forward to 2025 Girls trip

I've been using Vacations To Go for 15 years and I've had nothing but good to say about them. I often have different travel agents as if it's a really good deal advertised I don't want to wait and miss the deal. If you look at the listing it says the taxes are extra... that's why you need to call for a quote. It varies. The Panama Canal taxes can actually be more than the cruise itself sometimes.
Reading over these reviews I'm shocked that people are blaming an agent for things that they should be seeing as well. If you look at their site it is very clear that it's American dollars and you can change the currency to see what the price would roughly be in your currency but they always tell you it will be processed in American dollars and it says that right on their site. I'm Canadian so I always look for currency when on line as even a Canadian airline sometimes lists the prices in USA DOLLARS IF THEY ARE IN THE USA. They send you a quote before anything is processed that you have to read over and accept it states right on there the final prices (in American so blame your bank for the currency exchange if you think it was high) and The category you have booked. Theirs is the best website for looking things up and I always go to their site to look up the rooms because their ships and deck plans are far clearer than even the cruise ship website themselves. When you look at your room number it shows you exactly what category it is. If you book a guarantee which is always cheaper you have to understand you're not going to have control over where you are on the boat or what do you have so you shouldn't book that unless that's OK with you. People be accountable for yourselves ...a person can't answer questions you haven't asked.

My experience with Vacations To Go has been absolutely appalling. During my initial call to enquire about a cruise, I spoke with a man named Asher, who was shockingly rude and dismissive. To make matters worse, I later discovered I had incurred undisclosed charges simply for making this call—charges that were never disclosed to me beforehand, which is both deceptive and a clear violation of consumer rights.

When I emailed the company to address these charges, my complaint was completely ignored, further proving their lack of accountability and disregard for their customers. AVOID THEM AT ALL COSTS!

I had an incredibly disappointing experience with Vacations to Go. Despite their claims of providing the "best deals," I found their advertising to be misleading and deceptive. While booking, their portal showed only a single number without specifying if it was in USD or AUD. As an Australian, I naturally assumed AUD, only to find later that I was charged in USD—effectively three times the actual cost I expected.

When I reached out to address the issue, I was told they are a US agency and process payments only in USD. This crucial detail was never made clear during booking. The customer service repeatedly deflected responsibility, leaving me to deal with the cruise line, which could not resolve the issue as the booking was through Vacations to Go. Adding insult to injury, I was unable to access services I paid for during the first three days onboard, which ruined the start of my vacation.

Their offered compensation? A measly 5% credit for a future booking—a token gesture that does nothing to address the financial loss or frustration I endured. This agency's practices feel like false advertising and border on exploitation of international travelers.

If you're looking for transparency, fairness, and true value for money, look elsewhere. Vacations to Go has lost my trust completely.

We live in the UK and use VacationsToGo when booking Cruises. I received a full refund when a Cruise was cancelled due to Covid and UK was in lockdown. I was surprised how the process of refund was straight-forward when other travel companies created barriers and delays. Recently, My mobile was stolen, including all cruise Ship professional digital photos, after leaving cruise Ship enroute to Home. Unfortunately, there was no backup and initially, the Cruise company was not helpful in sending the photos and did not have the technology to enable this. The Executive Chairman of VacationsToGo took ownership of the problem and one of his experienced members of the team were able to escalate problem and we now have the photos. VacationsToGo have supported us throughout our cruising and I would like to commend Cynthia and Alan and pass on our thanks for a job well done.

I don’t understand all these negative reviews about Vacations to Go, I have always had excellent service first from Miguel Conner and now Evan Rosen, they couldn’t be more helpful!

I booked a cruise through them on Feb 1st for a departure on Dec 15, with the undeserving that I’m getting an Ocean view room. Not until last night I noticed that I’ve been booked into a fully obstructed view room. The language on the confirmation that mentions “obstructed view” is on a completely separate line than the room description and it’s listed in brackets. The confirmation includes a full page of a lot of information. Now with about 35 days to departure they refuse to do anything unless I pay for an upgrade even to a partially obstructed view room. This company is a complete scam. They advertise substantially lower prices on their website but in reality it’s more expensive than booking direct. The cruise line won’t do anything other than saying “Call your agent”. Vacationstogo has ruined my trip before it even started.

Ahora inventaron LA TARIFA PARA RESIDENTES, otra buena idea para cuando consultas por el precio de un crucero te suben la tarifa para los que no cumplen con el requisito

The issue is I can't won't even provide viewing of the cruises available until they have my private information. After reading the reviews here and elsewhere with so many negatives, and some positives, they sound too hit and miss to have earned my private information just to be able to see what they offer. It's ridiculous and no way to to business when there are so many competitors.

We cruise a lot and over the years have checked to see if I could get the cruise cheaper than we can in the UK a complete waste of time have always been more expensive I am giving up on them.

They claim to provide massive discounts, so I tested if this was true. I compared a couple cruises from their site to one I trust and have used often, the prices were the same. I hate these kinds of tactics.

I booked a last minute Mediterranean cruise for 2 from NZ. Vacations to go were extremly helpful as we were working in different time zones. They enabled me to change and add an extra person to the booking 1 week out. I would use them again anytime I booked a cruise offshore. Livi Duran was lovely to work with.

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price.

We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund no waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks.

Don't book through Vacations To Go.

Excellent service, great prices, and constant communication with my agent Zoe Felder, and when Zoe was unavailable (her day off) I spoke with other agents who were just as responsive. Jose Rodriguez was super kind he printed out my luggage tags for me and helped me understand how to navigate the Princess app. Great company I look forward to working with VTG for my Singapore vacation next year.

My agent, Alessia Silva at extension 7063, was absolutely wonderful to work with. When my cruise line canceled an upcoming cruise, she carefully followed RCCL’s instructions on how to book a new cruise and get full credit for what I’d paid. She even called them several times during the process. While she was preparing my paperwork, she found a cheaper price and saved me almost $1,000! I highly highly highly recommend her as a caring agent who will always go above and beyond your expectations.

Useless. My mom and her siblings were going on 16-day Transatlantic Princess cruise. My uncle, who always books cabin for only himself, got sick and could not go about a week before the cruise. I called Princess to see if I could take my uncle's place since the cruise was paid for. They told me it was too late to switch names which policy in itself is a weird since Princess was still booking the cruise. They told me to contact Vacations To Go and talk to the agent my Uncle booked with. I thought great; the agent will fight for me to get the cabin switched to my name. The agent did not fight for me and told me the cabin could not be transferred to my name, and my Uncle would only be able to get his taxes back, but he had to cancel the cruise. The next day I had an idea: Instead of transferring the cabin to my name, why don't I try to be added to the booking by paying for myself as the second occupant of my Uncle's cabin. I thought since my Uncle had booked single occupancy, I would pay much less as the second guest than what my Uncle had paid. I called Vacations To Go and they told me my Uncle had paid for a double-occupancy cabin (Why a double-occupancy, I don't know because he always books a cabin just for himself), and I would only have to pay the taxes on the cruise to be added to the cabin. Great. I will pay the taxes, be added to the cabin, and then my Uncle can cancel, and I can go on the cruise for just the cost of the taxes. Well, my Uncle had just cancelled the cruise before I called, and Vacations to Go did nothing. I had my Uncle's cruise reservation, but I had zero idea he had paid for a double occupancy. Vacations To Go knew he had paid for a double occupancy, so why didn't they suggest adding me to cabin booking when I first called? They are supposed to be the cruise experts, and I bet this type of problem does arise quite frequently. If the cruise line won't let you change names and is still booking, then suggest adding an individual to the cabin, especially if the cabin is completely paid for and the new guest would only pay the cruise taxes. I am missing out on 4K+ cruise because Vacations To Go would not fight for their customers, and they are also completely incompetent on cruise policies. I felt like they had gotten my Uncle's money and that was that, and they didn't want to help solve a common problem that had a simple solution.