Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Skrevet av virksomheten
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What I liked was that the farm was a fantastic experience. We went to a farm in MyKronos and had a really good time. What I didn’t like is that I accidentally booked this excursion twice yes, their system allowed it. When I called them about it. It was too bad for me. They were keeping the money.
We have been using Cruise compete for many years and have never been disappointed until now. We booked with Cruiser Travels for a family of 10 Alaska cruise with Celebrity. Our Agent is/was Felix. It started off very well when we initially called him on a Friday afternoon. He took all the names, etc and stated that although his office was closed on Saturday and Sunday he would come into office in AM on Saturday to input all the data and he would call me when it was done.
He is located on East coast while we are in California. He called us at 05:30 on Saturday morning. Now is that
totally inappropriate or what...I could use other words.
When i tried reaching him by way of phone and e-mail I discovered that he was gone for a week or so and it seemed that no one ever picked up the phone in their office. It was always a message saying they would get back. Wrong ! I finally got a-hold of Jeremy in Customer Relations who was very helpful. There web site is terrible, however, in that I cannot access my invoice on-line. Remind me not to use Cruiser Travels in the future.
Svar fra CruiseCompete
Dear Jay,
Thank you for sharing your recent experience with Cruiser Travels and your booking with Celebrity for an Alaska cruise. We're truly sorry to hear about the inconvenience you've encountered, and we understand how frustrating it must have been.
First and foremost, we sincerely apologize for any inappropriate timing of calls you experienced with Felix. We agree that a call at 05:30 AM is far from ideal and should not have occurred. We will address this matter with CT team to ensure such instances do not happen again in the future.
Furthermore, we regret the difficulty you faced in reaching CT office while Felix was away. It is their priority to provide timely assistance to all our clients, and it seems there was a lapse in our communication during that period. We appreciate your patience in connecting with Jeremy in Customer Relations and are glad to hear that he was able to assist you effectively.
Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We take your concerns seriously, and we will use them as an opportunity to enhance the services CT for the future. We understand your hesitation about using Cruiser Travels again. Please consider CruiseCompete in the future.
Once again, we apologize for any inconvenience you've faced, and we appreciate your understanding and patience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Sincerely,
Heidi / president CruiseCompete
booked a snorkel/boat tour in Costa Maya December 11, was awful at Mar Adentro Dive Center inside Blue Kay Ecocabanas. Was supposed to be 2 hours, we had to go INTO the water up to my chest to get into the smallest boat I've ever seen. No seats that you could be comfortable in, not even a bottle of water. Was horrible..Never again
Svar fra CruiseCompete
Hello Sandra,
Update: Hello Sandra. A full refund is on its way to you. We sincerely thank you for your feedback and wish you wonderful travels in the New Year!
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Hello Sandra, We're truly sorry to hear about your disappointing experience during your recent snorkel/boat tour at Mar Adentro Dive Center inside Blue Kay Ecocabanas on December 11. Your feedback is essential to us, and we appreciate you taking the time to share your concerns.
We deeply regret that your tour did not meet your expectations. Our shore partners strive to provide exceptional experiences to all our guests, and it appears that they fell short on this occasion. Your comments regarding the boat size, seating comfort, and the absence of amenities like water are duly noted, and we'll be looking into these issues to ensure they are addressed promptly.
Our goal is to make every guest's visit enjoyable and memorable, and we sincerely apologize for any inconvenience you experienced during your tour. We take your feedback seriously and will use it as an opportunity for improvement.
Please feel free to reach out to us directly at customersupport@cruisecompete.com
and we'll do our best to make your next visit a better one.
Once again, we apologize for any inconvenience you encountered, and we appreciate your feedback, which helps us enhance our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.
I booked 2 tours with Cruise Compete
1st tour Exclusive Mykonos Old and New was successful.
2nd tour BOOKED was Highlights of Corfu
With the 2nd tour I reported to Travel Co and duly commenced the tour. At the 1st stop I checked my itinerary and as this was not on my tour. Spoke to the Guide who said "oh didn't they tell you. Our tour does not go to that area". I asked for a refund for the tour which I did not have.
In the end they where untruthful about what had happened so I told them I would not communicate any further but write review instead
After further discussion with Cruise compete I have now been given a FULL REFUND and a discount for another tour as a goodwill gesture. I am pleased with the outcome.
I have booked several cruises using Cruise Compete. I always get a great deal and excellent service from the agencies I have chosen. Having so many offers in one place makes it very easy!
Svar fra CruiseCompete
Thank you Pat for your 5 Star review. We are honored you visited our website and found what you wanted, plus enjoyed excellent service. Thank you.
Svar fra CruiseCompete
Wow, thank you for your review. We are truly honored every time a guest enters our website.
Some of deals offered did not offer extra OBC which I would have needed and some who did just look like they had higher costs for cruise for same cabins. Did not book yet.
Svar fra CruiseCompete
Hello Neal,
Thank you for your review. Please send privately to customersupport@CruiseCompete.com your ID and we will see what we can find for you. We are truly honored you have visited our website. Sincerely, Heidi , President
I did not book through you for my most recent cruise.....why do you say that I did...In fact, I used to love your site but this last visit fell far short.... I went back to a travel agent that I used to use... The reason is...that of the skimpy number of respones a got - most of them were NOT quotes....they just asked me to call them...If I wanted to call ppl I would not be using Crise Critic - it defeats the purpose....you need to crack down on travel agents that use the site and insist that they provide actual quotes the way that they used to.
Second reason - I gave specific detailed info on a cruise I was planning on turning over to an agent...everything they would need to know - they did not bother to read it and did not reply with any detail
Svar fra CruiseCompete
Hello There, Thank you for your very frank review. We receive hundreds of Kudos monthly and rarely this kind of review. Therefore, we did not know that there were some areas that need to be improved.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Rest assured, we are committed to resolving the issue promptly and ensuring your satisfaction. Our team is actively working on finding a solution. Your feedback is valuable to us, and we appreciate your patience and understanding as we work towards resolving this matter to your complete satisfaction. If you care to share your userid with customersupport@cruisecompete.com we will advise you of the changes we make so you Love Our Site again. Sincerely, Heidi , President
We booked Moorea Island Safari with Cruise Compete / ShorEx and enjoyed the experience thouroughly.
Mario from SafariMario.com changed the time of our tour from morning to afternoon so we could do the tour with our friends. Thanks Mario.
We travelled to Moorea on a cruise ship and were picked up and dropped off at the pier entrance. The tour got us back to the tender area in the afternoon comfortably in time to get back to our tender and ship.
Ron our Guide (originally from Holland) was excellent - so polite, informative and friendly. Thanks Ron.
The tour was in a jeep with deep cushioned bench seats and back rests. Yes it was bumpy at times, made it a little fun, this was to be expected given the off road dirt tracks we used to get to some of the highlights.
The views on some of our stops overlooking the island were breath taking. We recognised some of the sights from musical film South Pacific (Bali High). A stunning island.
Would recommend.
Svar fra CruiseCompete
Hello Adrian, We are truly honored you used our website for your vacation. Thank you, Heidi, President, CruiseCompete.com
4 stars because they didn't respond to the email I sent them directly but after the poor review they have really stepped up. I will use their service again.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
