Seth Carr was AMAZING and helpful and patient and willing to go the extra mile for me. He is very knowledgeable of my British Isle cruise and helped me with every aspect of the booking process. He was... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Worked closely with Chris Holloway from London. Helped me resolve the issue with my cruise. A very responsive and honest representative. Will stick to Chris for the future!
Selskapet har svart
The old bait and switch routine with British accents. We used them once about 4 years ago and just the other day the first solicitor called us asking if we knew we had "accumulated" 1000 points (dolla... Vis mer
Selskapet har svart
It is not possible to speak with customer service by email. Customers who do not live in the United States. Email is the most convenient. I am trying to contact you and you are not getting back to me.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om iCruise.com
Skrevet av virksomheten
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Skrevet av virksomheten
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Kontaktopplysninger
220 Congress Park Dr Suite 330, 33445, Delray Beach, USA
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3,5
Middels
5k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Cruising Hawaii
Ben was very professional and knowledgeable about the cruises I was interested in.
17. april 2026
I have a new friend named Seth.
Seth Carr was AMAZING and helpful and patient and willing to go the extra mile for me. He is very knowledgeable of my British Isle cruise and helped me with every aspect of the booking process. He was meticulous in finding the best deal for us. I would recommend Seth to anyone! ICruise has a real asset with him! Thank you Seth and ICruise.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCruise.com
Dear Ms. Manis,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Kindest regards,
Toni G.
Vice President of Customer Commitment
اسوأ تجربة بحياتي مرة علي .
اسوأ تجربة بحياتي مرة علي .. حجزت رحلة لكروز لابنتي مريضة السرطان بعد جلوسها بالمستشفى وقتا طويل وقد حاولت مع اطائها لاخد اسبوع نقاهه لها والغاء جميع المواعيد بهذا الاسبوع حجزت ودفعت المبلغ كاملا .. وعندما ذهبت للمروز ووقفنا بالانتضار لساعتين اخبرونا ان الحجز ملغي بسبب خطا من النظام لديهمذوقد اعترفو بذلك اخبرتهم انني لا استطيع تخصيص وقت اخر لسفر ابنتي ولكنهم اخبروني انهم لايستطيعون فعل اي شي .. وانهم مستعدين لحجز رحلة لي بشهر مايو اي بعد شهر ولكن لايوجد اي كبينه بنفس المستوى اذا وجب علي دفع الفرق من مالي الخاص !!! ههههه كما ان الموعد لايناسبني اصلا لكن الوقاحه باخباري ان ما يمكن عمله ... شركة غبيه جدا ووقحه ولا تحترم العميل ابدا .. انها بالفعل اسوأ تجربة لي .. اعطيتهم جميع تقارير ابنتي واعطيتهم مادفعته لاوبر ذهاب وعودة وارسلت لهم صور الانتضار الطوييييل الذي وقفنا به لحين وصولنا للكاونتر لكن لا احترام للعميل ابدا .. The worst experience of my life ever.. I booked a cruise trip for my daughter, who is a cancer patient after sitting in the hospital for a long time. She tried with her to take a week of recuvery for her and cancel all appointments this week. I booked and paid the full amount. When I went to the mar and we stopped waiting for two hours, they told us that the reservation was cancelled because of a mistake from their system, and they admitted it. I told them that I couldn't allocate another time for my daughter's travel, but they told me that they couldn't do anything. And they are ready to book a trip for me in May, that is, after a month, but there is no cabin at the same level, so I have to pay the difference from my own money!!! Hahaha, and the date does not suit me in the first place, but the rudeness tells me that what can be done... A very stupid and rude company that never respects the client. It's actually my worst experience. I gave them all my daughter's reports and gave them what I paid for Uber round trip and sent them pictures of the long waiting that we stood with until we reached the counter, but there is no respect for the customer at all.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCruise.com
We’re very sorry to read about your experience and understand how upsetting this situation was for you and your family. We can appreciate how important this trip was meant to be as part of your daughter’s recovery, and we regret the distress caused during what should have been a meaningful and restorative time.
Because Trustpilot protects member privacy, we’re unable to access your account or review specific details from the public post alone. Once we receive your contact information through Trustpilot, a member of my team will reach out directly to better understand what occurred and discuss how we may be able to assist further.
We take feedback like this seriously and are committed to reviewing concerns thoroughly when full details are available. Thank you for bringing this to our attention, and we hope to have the opportunity to connect with you directly.
Kindest regards,
Toni G.
VP, Customer Commitment
Chris Holloway
Worked closely with Chris Holloway from London.
Helped me resolve the issue with my cruise.
A very responsive and honest representative.
Will stick to Chris for the future!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCruise.com
Dear Jay,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
The old bait and switch routine with…
The old bait and switch routine with British accents. We used them once about 4 years ago and just the other day the first solicitor called us asking if we knew we had "accumulated" 1000 points (dollar for dollar) and that they were offering now an additional 500 points on our next cruise using any of their 24 affiliated cruise lines. Sure, we said we're interested. Who wouldn't be. "Oh lovely", he says. Let me switch you over to Kyle who will further help you book your next cruise. After going back and forth with Kyle, who was trying to get us to multi book cruises and give him $10,000, which he later dropped to $8,599, we decided to pass. The scam is that after 25 minutes talking with Lyle, we went on the RC web page and found the exact same cruise booking with the exact same price he was trying to sell us. So we asked Kyle where his 1500 point discount comes in. Unfortunately for Kyle, he had no answer. Oh well, cheerio!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCruise.com
Dear Mr. Marchese,
Thank you for sharing your experience. We’re sorry to hear that this interaction left you frustrated, as that’s certainly not the impression we want anyone to walk away with.
Our goal is always to provide clear, transparent information about how our cruise offers and reward credits can be applied, and it sounds like we missed the mark in clearly demonstrating the value available to you during that conversation. Cruise pricing and promotions can vary by sailing, availability, and how reward credits are applied, which is why we’d appreciate the opportunity to review this in more detail with you directly.
If you’re open to it, please reply to this review through Trustpilot with your name and the best way to reach you. A member of our team will be happy to connect one‑on‑one to review your account, clarify how your points can be used, and show you the types of cruise discounts and added value we’re able to offer.
We appreciate you taking the time to provide feedback and hope to have the opportunity to restore your confidence in our service.
Kindest regards,
Toni G.
VP, Customer Commitment
Screen showed processing payment and…
Screen showed processing payment and then just went blank. I can see the pending charge on my credit card but I do not have a confirmation in my inbox.
5. april 2026
Svar fra iCruise.com
We apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail.
We look forward to speaking with you soon.
Kindest regards,
Toni G.
VP of Customer Commitment
Svar fra iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
It is not possible to speak with…
It is not possible to speak with customer service by email. Customers who do not live in the United States. Email is the most convenient. I am trying to contact you and you are not getting back to me. I would appreciate it if you would get back to me urgently.
2. april 2026
Svar fra iCruise.com
Dear Ms. Gebly,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered.
We do see that you’ve been in communication with our Customer Service team via email, which is often the most convenient option for members located outside of the United States. That said, we understand how important timely responses are.
A member of my team will be reaching out to you as soon as possible to review your concerns and see how we can best assist. We appreciate your patience and the opportunity to help resolve this for you.
Kind regards,
Toni G.
VP, Customer Commitment
The booking process is conveniently…
The booking process is conveniently detailed from beginning to end.
31. mars 2026
Svar fra iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
fantastic sell for my cruise
Had a fantastic sell for my cruise. Room was on the promenade deck and could oversee stores, band playing, overall it was a little noisy at times but great view. I enjoyed myself. Will do again
11. november 2025
Svar fra iCruise.com
Dear Renee,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive and that you enjoyed your cruise! We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Sounds Fantastic
Prompt return call from a representative. Clearly answered all our concerns
25. mars 2026
Svar fra iCruise.com
Dear Ms. Handschke,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
I did not receive any email…
I did not receive any email confirmation that I bought this trip, pls send it to me
16. mars 2026
Svar fra iCruise.com
Dear Irina,
Thank you for reaching out. Your invoice was sent via email on March 18th. We kindly suggest checking your spam or junk folder, as these messages can occasionally be filtered there.
If you are still unable to locate the email, we offer 24/7 chat on our website. Please contact us, and we will be happy to resend it right away.
We're here to help and want to make sure you have everything you need for your trip.
Kind regards,
Toni G.
VP, Customer Commitment
Great customer service!
15. mars 2026
Svar fra iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Svar fra iCruise.com
Dear Robin,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Wasn't any more difficult than ordering…
Wasn't any more difficult than ordering plane tickets
27. februar 2026
Svar fra iCruise.com
Dear Linda,
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Very easy to book online
21. februar 2026
Svar fra iCruise.com
Dear Ms. Main,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Amazing Experience
19. februar 2026
Svar fra iCruise.com
Dear Mr. Kennedy,
Thank you for your outstanding review! We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Svar fra iCruise.com
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Don't do it
I didn't even get the opportunity to book a cruise. The agent 'helping' me was told our preferences. We require 2, 2 bedroom suites. There are 6 of us. My parents each need their own room, and my husband and I a room as well as our kids. We also provided the Bahamas as a location, but I did mention carribean. All of that aside once we bounced from panama to costa rica we finally landed closer to the Bahamas. I agreed to book and hold based on the agents recommendation. Good thing I had the foresight to check the rooms, and what did I see? Single bedrooms, with 1 king bed. Not ok. I called back and told the agent I was done. Quite frankly if you cannot listen to what I want, I don't want you booking a $30,000+ trip for me. The agent insisted on reaching out again, I had explicitly said 12:30 as that was my lunch hour, I was called at 10am. I refused to discuss and again told him I was unlikely to do business with them, but sure go ahead and email me options. I was then given rooms that still wont work, featuring two king beds. I really love repeating myself for no reason. If I wanted this experience, I would run a daycare and talk to them about my cruising options. Now I sent him an email follow up to his, saying I'm sorry but no we're done. You've ignored what I asked for. We didn't limit cruise lines or budget etc, we're shopping for options here and you're not listening. Then the agent pushed back at me, saying that I wasn't clear, I referenced Yacht club ... I am not the expert here. If you want to offer 'professional services' I would also recommend calling me by my name, which is not Taylor
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra iCruise.com
Dear Ms. Jewell,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration you encountered. After reviewing your feedback, it’s clear that we did not meet our standards in several important areas.
Falling short on the points you outlined is not acceptable, and I sincerely apologize. You entrusted us with a significant and meaningful trip, and our responsibility is to provide thoughtful guidance, careful attention, and a high level of professionalism. In this instance, we did not deliver on that commitment.
Your feedback will be shared internally and used as part of our ongoing coaching and process improvement efforts, as experiences like yours are taken very seriously. While I understand you’ve chosen to move forward without us, I would welcome the opportunity for my team to better support you with your travel plans. Someone from our team will reach out to see if we may assist.
Kindest regards,
Toni G.
VP, Customer Commitment
Svar fra iCruise.com
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
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Lær mer om andre slags anmeldelser.
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