Utilita Anmeldelser 329

The worst company full of liers they told me your meter is economy 7 I have raised complaint on 2 January but still there is nothing change still guys stay away from this company

Absolutely awful.
Spent 50 minutes waiting on live chat for it to randomly cut off and tell me I have to wait another 50 minutes! I’m now sat waiting on the phone and have waisted my whole morning going around in circles. A pre-payment meter isn’t safe for me either and I’m begging for them to remove it and they don’t care. I’m spending nearly £300 a month. Customer service is the worst I’ve ever come across.

Honestly avoid this company at all cost.

My meter stoped working mid December and I have had nothing but issues with this company, they owe me money, yet keep sending me ridiculous bills that cost more then what it should have pay as you go.
I have phoned them weekly and spent hours upon hours on the phone, I have been waiting since December for someone to come and commission my gas meter, they keep cancelling it and telling me it’s all sorted.
They are charging me monthly and pay as you go, and are aware there is an issue but do nothing about it.

Can anyone recommend a company who actually knows what they are doing?

Absolutely shocking company. The worst customer service ever. Made it so difficult to leave. Don’t touch with a barge pole!

PAYG tariff is expensive, I'm topping up by £50 every few days and it never seems to last, I live on my own and are careful with electricity, I was with N Power before and top ups seemed to last longer.

If there’s a no star review id go for that,
Very bad provider, they are just robbing people of money. You pay for what you don’t use.This company have unqualified staff who will advise you to have a look on their website for information on kilowatt and other stuff.The meter just shows money but reduces every second and utilita cannot tell how much is used in a day.switch off everything in your house they still will charge you.
DO NOT JOIN UTILITA.

Worst company ever to contacted. Dozens of wasted calls, left on hold and hung up on, many many ignored emails. I have been trying to get the electric and Gas accounts put into my name but I have found it impossible to get sorted out, after 10 months still have not got anywhere, the previous bill payer passed away and Utilita know this. They are charging me a rip off rate which I can not do anything about because its in the deceased name. I am contacting the energy ombudsmen to complain.

To say the customer service from this place is absolutely shocking it’s been polite I’ve been trying to chase for the past three months klw that I am using in my property for one heater. I’m spending £160 a month to run one heater and customer service told me, this is the average amount and that they have no issues on their end. I could understand if I was warming up my whole property and using washing machines but I am not. I am running one heater. I have passed this over to complaints the previous complaints handler told me that I would have to get the council out to do a property check on the electric and offered me a compensation which I accepted and then went on to Take this to the council like I was told so which the council came and did a check and everything passed so I then went back to speak to customer service to bring up this issue. Once again I was numbers of times had the phone put down on me where I had to keep ringing back which took up a lot of time I was even told over the phone. Well don’t you think if your property is costing too much that you should find somewhere more affordable and then replied and told them that I lived in a 1 bed council property which was probably the most fordable I could I have now just spoken to another complaints handler, and they have told me basically the same thing, but then told me because I will not close my complaints that they will be putting a debit on my account for the money that I was received in compensation last time. Basically threatening me because I told them that I would take this to ofgem I told him, I don’t know how you can tell me that this average amount is correct for running one heater in my property over the winter period they lie to you. They tell you what you should be doing and they put the phone down on you and then threaten to take something back from you. I have never come through a situation like this when I’m just trying to get to the bottom of something what is obviously costing a lot of money, but now I will pay the debit off and I will be leaving. I’ve even use the calculator to break down the costs of how much I should be using and it’s literally half the price that I am being charged £60 a month compared to 160 is absolutely disgusting.

sat with no gas in -2 waiting for my pipes to burst because the £30 or so pounds we put on for these next couple days hasn’t registered. done this a couple times now, about £70 has just been swallowed by the my utilita app, disappeared into the ether. my house would be warmer if i burned the money.

AVOID AT ALL COST!

My friendly credit isn’t meant to go off until Tuesday and it’s cut off leaving me with no gas in this freezing weather. My app doesn’t work properly. My smart meters don’t work at all. I’m trying to get through live chat and on the phone and can’t get through. Absolute shambles of a company! Don’t care about there customers only the money they can get out of us

I was driving through stoke lacy this morning at 30mph which is the speed limit and was overtaken by a utilita van on a blind bend. Reg RJ73AEW. This is a bad way to promote your company. The driver was reckless and could have caused an accident.

Absolutely atrocious service - they are unable to answer calls, don't call back, if they do call back then the line goes dead. No reply to emails, and online chat is hopeless also.

Really pathetic customer service, very rude and took 1.5 hour on the call for him to set up an account. I've called them for several days and waited on call for hours until I got connected today and this happened, he didn't sound
british, really rude, provoking answers and took 1.5 hr of my day to get the statement that meter reading will be corrected. Initially bill was huge and I'm still not clear how it will be sorted

What a Joke, Engineer in Newhaven on the phone wasnt bothered about coming out as she didnt want to miss her christmas work do! 4 years I have been waiting for a smart meter, been charged 85p per Kwh, we will go elsewhere

COMPANY ARE A JOKE, YES YOU READ THAT RIGHT A JOKE, THEY MAKE US EXCUSES ABOUT THE AIR FRYER SCHEME SAYING YOU ONLY GET IT IF YOU CLAIM WARM HOME DISCOUNT WHEN PEOPLE WHO DON'T RECEIVE IT HAVE STILL GOT THEM, THOSE OF US WHO DON'T GET WARM HOME DISCOUNT AND SOME PENSIONS AND DISABLED CUSTOMERS LIKE MYSELF GET SOD ALL, I HAVE CHILDREN UNDER 16 WITH 1 BEING DISABLED, ITS A MATTER OF IF YOUR FACE FITS, I AM SICK OF THE LIES AND CANNOT WAIT TO LEAVE THIS IMCOMPETANT COMPANY NEXT YEAR.

I would honestly give them zero stars if it was an option. I tried for 6 years to get my name updated on on my property so I could set up my Utilita account and they failed to do it. I was unable to change energy provider because it was when they put a halt on doing so after Covid.

The name on the property was still in the previous person's name. Over the 6 year period I filled in the online forms with my tenancy agreement and family member's proof of purchase of the property multiple times. I also emailed multiple times a year. They had a field agent who came to my door who was actually brilliant (Nasra in Liverpool) and kindly updated it manually for me on her tablet only for it to keep reverting back to the previous occupiers name in their systems. When I called Utilita, the waiting time was a minimum of 2 hours and each of the 20+ times I managed to get through to someone they hung up on me whilst I was explaining my situation. I know that sounds unbelievable but it is shockingly absolutely true! I would maybe say that it could've been a technical thing and disconnected once or twice but not 20+ times! It's like they couldn't be bothered listening to a query more than 5 seconds long.

I tried the live chat only for them to say I had to phone the number I had tried multiple times only to be hung up on again so I went around in circles.

The original request to change name property has never been replied to in years despite the waiting time in the auto response saying that a member of staff will respond within 5 working days. It's actually painfully bad how terrible this company's customer service is. Absolutely shocking. Like, the worst company I've ever had to deal with. It's like walking up to a member of staff in a shop to ask them a question and they just walk away from you each time but for 6 years. They'd probably be best just re-recruiting the whole company at this point as I see no way they could possibly improve.

The worst company I have ever been with.
If you think you can leave them think again I have been going round in circles for 3 years.
I took screen shot other day to prove my meter had no debt still stopped my switch. Have had enough now won't be paying for energy anymore be turning it off.

I’ve recently changed to Utilita and I was told I would get a plug in home display I’ve been trying for days to get in touch with someone over a plug in home display sent out to me so I can see what I’m using and how much so I can be more efficient with my energy use but still no display and no contact when I was told on the phone one would be sent out

I would put zero stars if it was an option. Bought a house that have prepaid meters installed, we have been on the phone 3 times wanting to switch energy suppliers but they cannot seem to be able to update the electricity and gas software as well as the national grid when asked to then allow me to change! I am currently on hold for the 4th time!! Each call (after almost 5 minutes of various random nonsense!) so far each has lasted 1.5 hours, 45mins, 53 mins, this was cut off earlier with no call back hence back on hold again which has now reached 10mins at time of writing this. We do not want to stay with this company and they are making it ridiculously difficult!!