Utilita Anmeldelser 329

ABSOLUTELY HORRENDOUS!!! THE SAME AS THE 100'S OF REVIEWS ON EVERY REVIEW SITE!!
AVOID AT ALL COSTS! I moved into a property with their electric meter and have spent hours to get through, hours waiting for engineers, topped up and have no electric, money went debt from previous person. They cut you off every time you call. I've complained to the ombudsman hoping to get a reply

Despite many many attempts to sign in ,total failure ,then the app (guest payment) would not allow me to enter the amount ,that I wished to pay ,pathetic ,when I log in to my bank it could not be smoother ,if only Utilita app worked have as good

Horrible company and no use to human beings when they need there help. They all need to be retrained and shown how to help ,support and sort out customers problems because not one of them know what the last adviser tried to sort out and I don't know why they have a complaint department because they never reply back to you.Wasteless useless and Horrible company .
Quick enough putting false information on customers app but not quick enough removing the false information and dealing with complaints. Read all my past reviews and see for yourself that I am truthful .

HORRIBLE! Tried using the chat box function and waited the whole morning trying to chat with someone; the platform is designed in a way that you have to keep staring at the page to wait until someone comes to help, no sound is made when there is a chat update;
after a long morning waiting, someone finally appeared on the chat and told me I should call some number which ended up taking more hours wait...
They say they will respond emails within 5 days - it has been over 2 weeks and no reply!

Shocking company!!!! do not resoind to emails, can never speak to a Human being, on hold for hours!!!

Terrible.Run from them
I made a terrible mistake joinin them in the first place.

I left them and made bank transfer payment to clear the outrageous bill sent..to my surprise ,i got a letter for missed payment and a fine.

I hate this pple.i am so frustrated !!

Appalling company and you feel totally invalid as a customer. Endless calls, messages, online chat to resolve an issue regarding a payment debited from our meter. It's a nominal amount of £20 but, it's our money! You are pushed from one overseas call centre rep to another. You get no where. They do not grasp what's happened, do not action issues, do not REFUND after eventually agreeing that a payment should not have been debited! You get put thru the Dept 'who can authorise payment' but, another 1.5 hours on the call you get no where again. It's pretty criminal to be honest. I feel so sorry for those with limited funds, and drawing a line under their losses, as you are not heard. How have we become a country ( UK) who tolerates this and believes it's an acceptable way to deal with customers.
I'm exhausted with dealing with them.
Even though Utilita are currently slightly cheaper as an energy provider, I will cut losses and move to another company with better customer service. I suggest anyone reading this, does the same.

The agent comes to the door speaking as if he's been sent from the council to get me to upgrade to a smart meter, I let him in *at no point does he mention that he's from utilta trying to switch me from ovo* when he finally says he's from utilita were already half way through the switch- he mentions no standing charge for the prepaid meters.. first 2kwh are changed higher *in other words your paying more for standing charge than with ovo. Long story short on utilita I'm paying more than £5 a day, when on ovo with a clear standing charge I'm on slightly more/less than £3 a day. One day in and ive already been in touch with ovo and going back to them.

Very poor and unreliable company. Unreliable workers. I had too many problems with Utilita. It came to one point where they told me I had a best of £40k with them on a 6month studio energy consumption. I was worried about this for months and months trying to prove I paid everything correctly (I also was on a direct debit payment method). This not only affected my mental health but also bank records. After moving houses I now keep having the same issue over and over again where I am promised the variable direct debit is set up and I keep having to chase because I always come to find out it actually wasn’t. Too many promises with no action, horrible experience and would never recommend Utilita.

Minus 1 star from me, on hold for over an hour on phone and 2 hours online chat. Absolutely ridiculous, I need 1 question checked so I can claim my warm home discount before the 28th February. By the time I get an answer il have missed it, I'm going to change providers at least someone might answer the phone or text me back!!!

Once again without gas supply due to not registering top ups, I am absolutely sick to death of this company and can not even speak to anyone to help, so sat absolutely freezing

I wouldn't have given it 1had I had the chance. I have been 24 hours without hear despite having topped up twice. The vouchers were accepted and the balance is showing. The meter has swallowed it and I have had no supply. I have spent more than 8 hours on chat, I have been cut off three times, after a 2 or so hour to wait between each char, cannot get through to anyone helpful on the phone and I still have no heat or supply nor amI any further forward than I was previously. This is simply unacceptable. That's all. It has been that infuriating I am switching. End of.
Update 19/02/2025: Spent another near entire day trying to sort this. Keep being told my meter uses gas when it's run out, apparently to the tune of £33 in the couple of hours before I had topped up. Telling me I have debt on the meter, which I haven't because I can't have.
I will be going to ofcom, essentially I have been scammed by them, they cannot admit to there being any errors on their side, how do you use over £30 in an hour with no gas power? Don't treat people like they are stupid. Furthermore and despite them asking a question, telling me I had a minute to reply then cutting off the chat several times each time before I had even typed my reply. I will be changing provider. Absolutely would not recommend. Ever. Hope they get closed down. This smart meter business should stick, but so should their shady ways. Collectively I have spent over 12 hours in the past 2 days waiting to speak to someone and being patronised for their errors simultaneously. Disgusting.

I was called by a lovely lady regarding my initial 1 star review and as part of the resolution, I was assured that my new provider's SECOND request to take over supplying the gas and electric supply would be accepted. Needless to say that this did not happen. Less than an hour later, I received an email stating that Utilita has REJECTED that SECOND REQUEST!
I called my new provider and they have now submitted a THIRD REQUEST. Whilst they were sending this request I put LIVE chat on Utilita website and after 48 minutes and several "apologies you are still waiting" messages on the live chat, the conversation was inexplicably closed. Again, I have spoken to nobody!
Utilita have form for this. I am 5 days into my new property, I had a shockingly bad experience with Utilita for the first three days and when I dared to hope they would resolve the issues and I could switch supplier...
NOPE!
Utilita strikes again.
I have no debt with Utilita and there is absolutely NO REASON for them to REJECT a new provider for my property.
Utilita; Make no mistake, I will be seeking legal advice should you reject the third request.

Had 2 emails stating I have claimed money back from my bank (which I havent) and have bank statements to prove this, I have not been whacked with a 300 pound debt!!!
Forever on hold so no one has actually spoken to me! Time to change suppliers

App doesn't work I have uninstalled and reinstalled it numerous times as well as updating it. Still says I owe a bill from December for My Electricity. Bill was paid in January. Also when both the Gas and Electric Smart meters were installed I pointed out that both meters were to far away from the Home Display unit so that does not work either. I am disabled and have to walk a fair distance from My property everytime I want to check My Meter balance etc. This has been pointed out to you on numerous times. The Smart Meters should not of been installed they are not fit for purpose. I shall be getting intouch with the Energy Ombudsmen about this as I am not happy.

Absolutely disgusting leaving a women with two children under the of 16 for two weeks with out no electricity

I have been with out gas now for 4 days.
The meter is showing a valve fault.
I have tried numerous times to call, email and web chat. All either or hold or cut me off.
I am consequently at home with no heating or hot water.
Why is Utilita customet setvices so bad !?
I need an engineer asap please.
Finally got thru on Monday morning. Their customer services order an engineer who arrived in 3 hours.
Fault due to gas meter error lock out. Procedue to unlock is menu based and quite deliberate, but achieved in about 20 seconds. Had some one explained i wouldnt have been with out gas for 5 days.
Engineer was professional & polite, i just wish their phone contact, or web chat or email system had been the same.

The worst costumer service ever, it’s not possible to speak to real human at all. All they do is keep you on phone( hold) for few hours and then hang up. It’s horrible, can’t believe those people are getting paid for doing nothing.

In my experience this is truly the worst energy company ever. I spoke with an agent before closing my account and asked for a final bill. She assured me that everything was fine and that I owed nothing.

Two months later, I discovered a bill at my old property stating that I owed £175, including a fine. I hadn't been at the property for two months, and the gas was capped. This bill was seemingly generated out of thin air, based on their wild imagination.

Also, be aware that they send bills by post, so if you are not at the property, they can use this trick to inflate your bill without your knowledge. In the end, they told me I only owed £1.30, but my credit score was negatively affected due to a delayed payment.

I had to fight them through the financial ombudsman, which was very helpful. However, I am deeply concerned for vulnerable individuals, pensioners, or those who do not use apps or online services. Some might unknowingly pay these charges without question.

This is, quite literally, legalized modern-day robbery. Be very cautious with this company.

am extremely disappointed with the way I have been treated as a customer. After 5 years with your company, I was suddenly accused of something I had absolutely no knowledge of. Instead of being given a fair chance to understand or resolve the situation, I was met with poor communication and unprofessionalism.
This experience has been frustrating and unfair, and I would strongly advise others to stay away from this company. The way you handle customers is unacceptable.