Utilita Anmeldelser 329

I actually want to give o stars. Spent 4 hours today as well as countless times before. Cannot register properly on my name. I am new owner since 28/4/25
Still not registered as home owner. Calls drop 4 times. People do not ring back. No bills have been generated in 2 months have tenants lined up cannot move forward Absolutely ATROCIOUS. register online everywhere else without any problems. People DO NOT GO WITH THESE GUYS AT ALL. NOBODY CARES I Spent 4 HOURS ON PHONE WITH THEM and GOTTEN nowhere Given my name and property address’s 8 times and going in circles. Would not REVOMMEND THIS COMPANY TO ANYONE. I WOULD SAY AVOID IT LIKE THE PLAGUE. THEY CAN CHECK. WAITING 40 mins ata time to speak with people who cannot even understand the language. And no I’m not racist I’m Indian born in the uk I’m the most placid person ever. So if they want the bills to be paid you chase me I’ve has enough.

I have been with Utility for a long time there the very best people to be with for gas and electricity and they have just been in to change my meters the guy that changed my meters was excellent.

Purchased 2 pairs of shoes on the 5th of this month and have heard nothing back from them . Email them on numerous occasions but still haven't got nothing back. Trustpilot was on their website when I purchased so taught they would be legitimate

I have tried phoning this company, using their livechat and emailing them over the last 2 months and have not had any kind of answer. They must be the worst company I have ever had to deal with, I'm at my wit's end with them. They deserve zero stars.

Lost my electric card so I called them to top up as I’ve never been shown how to do it online and I struggle a bit. I didn’t wanna make a mistake so I called them took 2 hours to answer the phone. They took the money off me code didn’t work can’t top up call them back been on hold for another three hours and nobody is answering so I ended the call and phoned them back on a different number made out. I was a new customer ringing them and using the right direct lines to be a new customer and they answered in two minutes. I explained to the lady on the phone, what the hell is going on? She put me on hold and I’ve been on hold for two more hours. That is seven hours a whole entire day and they still haven’t answered the phone and I don’t believe they’re going to this is beyond evil and disgusting and I will no longer be a customer to that shit Services they are evil.

The most incompetent, unhelpful, useless company I may have ever dealt with. For no reason the app didn’t accept my payment even after I was told it went on and I went away and came back to my electric having been off for nearly a week and 2 fridge and freezers worth of food, wasted. This has happened TWICE because even with my notifications on, the app just didn’t tell me my electricity was running low. No one on the phone, emails or even complaints line cares or even pretends to. On the phone they pretend they can’t hear you so they can hang up if it’s within an hour of their closing time. I requested my complaint only be dealt with via email so I can keep a paper trail and they rang me back to back during the day when I was at work even after I said I wasn’t available to speak. I wouldn’t recommend Utilita to ANYONE even if they paid me. The only decent and English person I spoke to was when I signed up. Useless ever since. Incompetent is an understatement.

the worst company ever! very bad customer service! be careful not to use them.. big scam
am writing to formally here complain about the poor service we have received regarding the installation of our prepayment meter.

We have been trying for several months to have someone come and complete the installation. Although an appointment was scheduled, the technician cancelled at the last minute, and since then we have made multiple attempts to reschedule — all without success.

Adding to our frustration, we have been receiving confusing and incorrect invoices, charging high amounts even though no one is residing in the property.

This situation is unacceptable. We urgently need a technician to attend and install the prepayment meter within days, not weeks or months — as we have already been waiting far too long.

Please treat this matter as urgent and get back to us with a confirmed date as soon as possible.

Been on hold since 9.30 this morning can’t top up can’t get in touch online this is a joke now!

Rang to advise of issues with registered occupier account and report other issues. Passed from pillar to post, rude staff who constantly cut you off and don't allow you to finish a sentence. I aborted the call after one hour 4 minutes as he continued to ask the same question which I answered but he kept ignoring the answer. Continually asked for a document I don't have but he continued asking for it. Worst company and customer service ever

Josh from Utilita customer service has been amazing. He done more for me in 2 minutes than 3 different call handlers have done in a day. Josh your a credit to the company and such a lovely man. Thank you so much for helping me.

Shocking..hours on hold..by phone and live chat and still not able to speak to anyone

Overcharged without a doubt, after calling to redress situation, they then accused me of stealing. Finally making myself free of them as I have moved, currently been on phone with them for almost half hour, just to cancel account, filled out their stupid form, and they wanted me call to tell them the date I was out, literally on the form, and wasting my morning to give them a single date they already have, 🙃. I think I could only tell them on day I moved or just before, you tell them, then it takes 5 days for them to address absolutely worst company, and not sure how they are allowed to operate.

Been on phone 3 hours cut off twice and in the que for live chat and all I get is You are waiting for the next available Customer Care agent. That was 2 hours ago. How can you sort things out when you cannot speak to anyone its a joke.

Would been zero Star if it was an option 5 hrs on hold over last 2 days and still unable too speak too anyone who can close an account for me. When I've requested to speak too a supervisor this has been refused or not available. Then been transferred to wrong department and put back on hold for an hour at a time
I work in mental health and I'm doing this for a client I've even had too cancel visits too other vulnerable client's due to being on hold still.

Utilita. Now I have reached the end of my patience with Utilita. Payed march bill. Now I have just got another different figures than the ones I took off the smart meter plus totally different figure to pay plus a dam late payment charge. This time it is going to court. Disgusting ripping people off

My gas supply has been cut off since first thing Wednesday morning! I have tried over 100 times on the emergency line and spoke to every single emergency service available in regard to this, been through every transfer the lot, no one is answering the phone and it just keeps hanging up on me! I have a 1 yr old and am expected to last the bank holiday weekend with no gas supply! This is absolutely shameful and this will be going to the energy ombudsman! This will be dealt with one way or another!! I request an urgent call and I would advise everyone to avoid this company at all costs, they simply do not care!

I’ve had an incredibly frustrating experience with Utilita. After receiving a call from their customer service team, I spent over 30 minutes on the phone and got absolutely nowhere—just told that someone else would be in touch, with no clear action or timeline. All of this was over something as simple as correcting a meter reading.

According to my final bill, Utilita recorded an "actual" meter reading of 4084, but I submitted a photo on 5th March 2025 clearly showing the reading was 3239. That’s a difference of 855 units in 11 days, which is completely unrealistic. My average daily usage is around 1.12 units, so the math just doesn’t add up.

To make matters worse, they’ve slapped on £10 late payment fees in previous months, despite the delays being entirely on their end. I’ve been meticulous in tracking my own readings because I don’t trust their estimates—and rightly so, given this mess.

I’ve now wasted hours trying to get a basic correction made, and I’ve received nothing in return—no resolution, no apology, and certainly no compensation for my time and stress. One agent even claimed my bill had previously been underestimated, which is simply false.

The lack of accountability and customer care is astounding. I’ve submitted photographic evidence, contacted my new supplier, and followed all the proper steps—yet I’m still being massively overcharged and ignored.

I wouldn’t recommend Utilita to anyone. Avoid if you value your time, money, or sanity.

They said they would be here for the time and and did they said it would take 2 hours done it all in 1. 3/4 off a
Hour. A fantastic job a very good work men.

I would like to personally thank representative Theo for helping me out to get top up codes.
Tried obtaining those for a week for one of the properties we manage that’s currently vacant and had almost given up but he managed to sort it out in less than 10 mins! Theo you are a star!⭐

They get everything wrong, make everything ridiculously difficult and then have you waiting HOURS to contact a person . When you get to them it's barely the English language they use. Only to be told they can't help and will be in contact.... THEY DONT CONTACT BACK.
AVOID AVOID