Utilita Anmeldelser 329

I received very Good Customer Service today from an Advisor which helped me solve my issue because on the 20/10/25 I had a Fuel voucher code sent to my phone as we were struggling to Top up which a charity organisation requested to Fuel Payout organisation which took to a Post Office for them to put voucher payment code onto our Electric and Gas which I didn't realise later on when knew on Smart Meter the Electric had not been added only the Gas that I had only gave the person at the Post Office the wrong card Bill Pay card Green card instead of Electric Pay as you Go yellow card which I tried to resolve with 2 other Advisors which they couldn't help I went back to the Post Office even to speak to person which did Fuel voucher payment that wrong card but no joy I then decided to call up number on the back of Bill Pay card and explained what I had done and finally the Advisor did manage to transfer payment put on wrong card over to our Electric Meter which really appreciate thankyou 😊

Was with utilita for 10 days. Top up £120 and when I left them I asked for a refund of my credit and they refused. Help line wasn’t helpful at all, they specialised on leaving you on hold then disconnecting you after a 40 minute call time.

Had a dor-2-door guy come round, we have a prepayment meter and he said the company we are with will be fazing them out in next 2 years (BG) and they wouldn't be. I switched. Turns out that was incorrect, they booked me in for a smart meter (I made it clear that day, we do not want a smart meter) I cancelled the booking. Now they are saying there's a fault with the meter (it was brand new in July 2024) and if I don't ring them within 14 days, they'll take legal action! so I rang them.....there's absolutely nothing wrong with my meter, it's because I only top it up every 6-8 weeks, again saying a smart meter would stop this confusion.....I switched to octopus within an hour. I will not be bullied/confused/scared into doing something I do not want

I ordered 3 sweaters on September 6th & received a confirmation. I have sent 3 emails requesting update on shipping & where my products are?
No reply.
There is no tracking info available & when you try to enter the link info it is indiscernible.
My order # is 1092.
I checked my bank account & money went to SP Lucky Box Utilita Florida & I can’t find this company.
Beware!
This is not the same company as Utilita UK energy company.
SP Lucky Bag Utilita looks like a spam company.

Utilita was once good, but it's now beyond bad.
Over the top usage, which in turn takes lots of money.
Too scared to have anything on or heat your home.
I don't believe the usage.
Now the app and Web page will not tell you how much you are using.
So even harder to keep track on the over the top cost. No communication from them, no answers from them. Get this sorted.

Customer service non existent, they either don't answer or cut you off.
I tried going through complaints to get my usage cost sorted and was left with a non answer.

I'm going to start looking elsewhere, I don't have any faith in this company any more.

This review is for a specific agent not utilita as a whole! I wanted to come on here to say I had a representative come to my house today to help with debt/ metre issues. Agent number was DHY. I stumble my words and go blank a lot due to a whole list of mental health struggles. Dale was so understanding and patient with me and I would even go as far to say he was trauma informed with his approach. What could have turned into a huge panic attack actually resulted to be a very helpful and thought through resolution. Big up DHY. Thank you!

this is the 3rd time an engineer has come to change those smart meters..and they don't show anything on the display...when I had the old one it showed 10 pounds how much electricity I was consuming and the meter showed 10 pounds..you guys charge 43 pounds a month...where the hell is the difference..yesterday everything changed. and it just shows nothing...i'm curious how much you're charging for electricity now because for 18 months you've charged me an extra 540 pounds in plos

I don't want to even leave a one start rating but unfortunatley you have to give at least one star to leave a review. This company is nothing short of bullies, once you're into a contract with them its near impossible to get out and they make excuse after excuse. I have been trying to leave Utilita for 3 years but they still keep billing me even though i'm now officialy out of contract which means i'm paying extortionate monthly bills, but they keep sending me emails saying that in order to get my bills reduced I need to get in another contract with them!!! I want out!!! I don't want another contract with them, they are robbers and bullies.

What awful customer service !! The app stop working so rang for help in sorting it out first I tried the chat bot what a waste of time over an hour later I’m no further forward , I’ve phone them about 6 times and got no help ! They all tell me the same thing that o need to delete the app and reinstall , done that ! Or how about a new passcode ?? How when the app isn’t working ?? I’ve sent them screen shots of what the apps doing to,We will call you back a week later after ringing them I’m told they have tried lies!! And I’d said I could only be called at 5.30 on Saturday lies again I said 5.30 any day !!
Then to add insult to injury enquiring if I know how to use the app , if I’m able to walk to the meter !! If I’m mentally competent !! Or better still buy a new phone or tablet as my phone must not support there app , it’s an iPhone 13 I think it’s suitable!

I have a pay as you go meter for gas and electric.
I want some account information. I tried calling them with no luck. I finally managed to have a chat but you can only chat for just a couple of pre questions and at no point a live agent can be engaged. The chat option does not provide me the information I need and there is no way to talk to an agent on live chat.
I then again on a call. while I am writing, I am on phone over 24 minutes and the music is still going with no timeline how long I will have to wait to speak to someone to resolve my issue or to get my query answered.
I inherited the Utilita service but I would not recommend it to anyone instead change it ASAP to avoid wasting your time for high cost services.

Gas meter stopped communicating with the meter two years ago. Numerous calls and still the meter is not working. So now I have to top up on the app and get an email sent with a code to type into the meter manually. The smart meter is not communicating and they even admitted that. I opened a complaint and they told me they don’t have any engineers in Scotland. Going to move to some other provider.

Absolutely terrible customer service 2 days to sort my meter and still no further forward 60 top up on electric I ring up and they put me in friendly credit total waste of time looking for another supplier as the people on phone have not got a clue carnt understand them avoid people

Took 5 appointments over 3 years to get smart meter installed, no apology from previous appointments where no one turned up ,no notification etc goodwill was gesture off £20.00 was mention. I don't suppose that I won't see it thou

Previous to what happened to my home being invaded by a mob that are sub contracted from utilita ( so utilita are not responsible ) the said person can enter your home with no id, no warrant, no police, and best of all no electrical engineers to find out if said meter is faulty or being tampered with ( has no qualifications to do this operation on a meter).
i have a sneaky feeling it was the latter , now after discovering the meter hadn't been tampered with the sent a message to engineers to come to my house as my meter was faulty this was after she was in my house
I was hundreds of miles from my home with my son on a birthday trip for me , my sons girlfriend who was at my house when this happened let her in as she knew an electrician was coming that week
This woman told her that she couldn't leave as engineers were coming
I was in Montrose when I received at txt at 13.45 saying an engineer will be there between 13.00 and 17.00
Sent by this woman at 12.58
All on my app and phone
And this isn't Utitlitas fault
NEVER EVER GET THIS COMPANY

So my pay as you go meter broke last year, i had a new meter put in but it was a credit meter, I have asked numerous times for a pay as you go meter to be put back in but because the electric meter i have wouldn't connect to my gas meter. I have been backwards and forwards trying to get this sorted, now utilita are trying to say I owe over £7000 since 2019, how does that work when I've been on pay as you go all the time up until last year when they put me on a credit meter without my consent

I had trouble accessing my utilita app. I've been able to recreate my account. I wished I had some warning that the app was changing though. Also we was promised a paper bill, but have not received any.

There should be an option for no stars because this company is absolutely shocking I'm in £8 into my emergency credit yet they've turned my electric of I'm down to £16 in my meter dept yet it's saying I'm not eligible for a power up the phone lines are useless the live chat is useless I'm getting no where I've got children there's no support whatsoever this is disgusting.

Expected a call from utilita to see if I had received my monthly paper bill. Never happened again.
Then receive same day a message IN RED pay outstanding bill immediately. So utilita are doing bullying tactics. As every month I will pay my bill when I receive the paper form so I can check it. NO I won't be paying for a late payment charge as its not my error. I am sick to the back teeth of false promises oh it won't happen again I can only apologise. NOT GOOD ENOUGH NOW. If anyone is thinking of swapping their energy to utilita DONT !!!!. Nothing but agro and false promises every month. So when I receive my paper bill I will pay it. NOT BEFORE and it's late now again. Oh and it's not the post offices faltat all. See you in court if I have to.

Excellent work thanks didn't take long to do both meters and was very polite

Never reply.bi been on phone and live. My in home display blank. Utilita not bothered. Telling me use app which is in false. Stat clear people they advertised if in home display broken they replaced. NO they don't.nim disabled Liv in upstairs flat. Now have take ages to check me outside metre. You horrible nadyy company 😤😤😠😤