Utilita Anmeldelser 329

ive been with utilita for over 15 years now and in the last 5 years the level of service has been one of the single worst experiences ive had with a energy company, ive been stuck with a faulty "smart meter" for over 2 months, it doesnt synch up with my electric at all and my electric meter itself has been saying the same thing for the past 3 weeks... never showing a true balance so im topping up using guesswork, energy prices constantly go up whilst the level of service goes down, i forgot my password to my app so "no biggy" i think to myself, i request a reset link, nothing.. ive spoken to 7 reps in total so far about sending me a new link, it never arrives so i cant even use the app i always used to keep on track, everyone i know got their £150 meter top up.. whilst i just spent the last 2 days with no electric because ive not being able to top up enough due to not knowing what my meter balances are!!
I HATE THIS COMPANY!

Avoid this company at all costs! I have moved into a small business unit which Utilita supplied electricity to. I want to switch supplier and it’s been 3 weeks of emails - which haven’t been replied to, phone call after phone call - without any resolution or I get transferred then cut off.
Horrendous customer service. Never known anything like it. Get your act together you are supposed to be providing a service!!

Shocking from start to finish, had me set up on both credit and pre pay accounts by mistake and now chasing a debt that doesn’t exist.

I have since moved over to octopus and Utilita are blocking them accessing my gas supply

Total joke of a company

Refund: 10 days has passed and should of recieved it today, fed up with keep ringing them about it, I changed supplier, my utilita kept saying voucher would be sent, another said its going to new supplier, a lady took my details to bank transfer, still waiting.

Gave a completely random bill with such an extreme amount, I have made all my payments correctly and on time and they then said I somehow owe them just over a grand with no explanation whatsoever. Useless customer support did not help me whatsoever. Feels like I’ve been scammed

Never experienced such poor customer service with any other company. Im an owner of a property and after my Tennants moved out I wanted to switch supplier. They have done everything possible to block this, including demanding to see my property deeds to prove that im the home owner! Call handlers are rude and to date I have needed to make around 20 separate calls to them (still not resolved my issue) Sometimes they shout at you down the phone, some times they just hang up mid conversation. Never experienced anything like it!

I’ve been unable to access my Utilita account for weeks now. The app and website both fail at the login stage, I don’t receive email or SMS verification codes, and I can’t view my balances or usage anywhere except by physically checking the meter.

I’ve contacted Utilita multiple times and raised a formal complaint. Despite this, nothing has been resolved. I was told it was a “tech issue on their side” and that a ticket would be raised, but no updates have been provided. My call yesterday was cut off mid-resolution, and nobody rang back.

I rely on topping up at PayPoint because the app doesn’t work, but that isn’t a long-term solution. I can’t manage my account, can’t top-up online, and can’t get accurate information about my usage as the app displays nothing.

I’m a priority household, and the lack of access to my account is unacceptable. After weeks of chasing, I still have no working access and no clear plan from Utilita to fix it.

This needs urgent attention.

iv been trying to get through to this company for days there an absolute joke . do not go with this company for your electric or gas as you will truly regrette it they are a total shambles of a company ..DO NOT SWITCH OR SIGN UP TO THESE

Utilita the worst company ever!
I moved to them because I have a second gas and electric meter supply on the same plot for my garage that I don’t use much anymore with the possibility off eventually turning it into an air b&b
So as I have a tariff with eon next on my house I thought it would be a good idea to save standing charges on my garage by moving over to Utilita ,
A very nice Scottish guy told me pay as you go would be perfect for me and I would only pay for what you use as long as you don’t even turn a light on or use the gas
So after meany canceled appointment by them to actually fit the so called smart meters the first place we eventually get them installed, a very nice guy by the way he try’ed his best to get them to connect without any luck and told me give it a week or so before contacting them!!
So since march this year it’s not worked at all not that that’s a problem as such to me because like I said the supply is switched off the meters still read 000000
Also the Utilita app doesn’t work it did to start with
And now they are telling me that I owe them £37 for what I’ve no idea
It would be great if it was possible to actually get to speak with someone about this issue but that’s a challenge in itself a if you do eventually get through to someone you can be sure that it’s an Indian call center we all know how that goes!
So i will avoid this company in the future very dissatisfied its a shame you can’t give minus stars avoid !!

Holding on to my dead brothers money. Staff who just fob you off with 'be patient' and give you completely contradicting information during the same call. I think that demonstrates what you can expect if you make the BIG MISTAKE of signing up with Utilita. Morality and customer service is definitely not high on their list of priorities. Profits... well that a different matter. Save yourself weeks, if not months, of frustration and wasted time on phone calls with no sign of a resolution. Just DON'T SIGN UP!

Topped up 25 pound on smart meter money went from bank account but never appeared on meter can't get in touch with customer complaints by phone and no reply to emails is this theft

Avoid Utilita — impossible to get help & Warm Home Discount issue

I have been trying to reach Utilita for days. Phones don’t answer, live chat doesn’t connect, and emails get copy‑paste replies. Their customer service is basically non‑existent.

I have an urgent issue with my Warm Home Discount, but no one at Utilita will speak to me. I’m stuck with wrong information and no support.

If this is not fixed, it is a serious safety issue. This company leaves vulnerable customers without help and expects us to just wait forever. Absolutely unacceptable. I need someone to contact me immediately.

Avoid avoid avoid. Been with utilita close to a decade, they were fantastic at first but now they are a joke. In 30 days I've topped up close to £160 on my electricity alone according to the app but i know it's far more, this is despite them saying my average us is around £3 per day when i questioned why I'm suddenly using so much. Since the major update in June the app doesn't show usage most days, the balance is way off compared to at the meter, I'm pumping money into it daily and the power up option says "currently processing a previous power up" despite me not accessing one through the app for months. I'm paying nearly 3 times the same as my neighbours and I've tried to switch twice both times utilita have blocked the switch. They're now taking the warm home discount from thousands to cover outstanding debt first, customer service is non existent and if you do need financial assistance they now want a mountain of evidence why including bank statements. Do not touch this company or they'll rip you off left right and centre

Terrible. These individuals offered to switch me from EDF.
HASTLE from day 1. Couldn't log on, so phoned to cancel. Held for 45 minutes, told would need to transfer over to cancellation team, held another 25 minutes, then when I asked to cancel, transferred again, a further 30 minutes, to have call cut off !!!
Avoid like the plague. EDF sorted it all our with a further 5 minute phone call,in a very professional manner.

As a customer of utilita for over 3 yrs they lately contacted me to say that EDF would be taking over my account . They messaged me to say my final.bill was ready for viewing but when I opened my app they had wiped everything clean so I couldn't see it .
I know I was £490 in credit . So I called them to find out my bill it was as normal very low but I find I'm now just £390 in credit . My question is why did they wipe my account before I could view my final bill.

I have had no gas for two weeks
I am elderly disabled and have never come across a company that simply do not care and it’s a mistake on there end
Please avoid this company as I will be changing

The worst customer service since British Gas. Have tried to leave on several occasions and they keep blocking it and refusing to give me and updated bill.

Had a problem with my meter and to my surprise i just got a cheque through for inconvenience. Been with this company 6 years this is the first problem Ive had and it was sorted quickly and efficiently with the added bonus of compensation much to my surprise.

still waiting for the call danial told me would happen. this company i have just had enough now they just tell you things that never happen time to change and get rid now ,do not even deserve 1 star

Booked for a n engineer to replace electric meter no one arrived called to see what’s happening no engineer booked.
Very poor no apology asked for the operators name and they rang off.
Very poor service