Uproot CleanAnmeldelser 

Same issues as other complaints on here. I placed my order June 6. Two days later I got a notification of shipment. My order has been in the pre-shipment carrier awaiting package status ever since. I reached out to their team a week ago and heard nothing back. I just filed a report with BBB today. It's clear they are accepting orders they cannot fulfill. While they have been unable to send me the order I placed, they continue to spam me with emails trying to get me to buy even more from them.

Update: They gave me a partial refund. They did not communicate when I would be getting my order or what the next steps are. Honestly, customers should not have to beg companies to fulfill paid orders.

Update: I received my order today and the product is good. Exactly what I wanted and it helped me finally get all of my black lab's hair out of my beige rug in under 20 minutes. I don't think I would order from this company again since I don't think that customers should have to beg for their orders. However, I am happy with the item I received.

The product does not perform as advertised it does not dissolve per hair. No way to find my order without the order number or tracking number. No way way to contact the company.

I think I've ever only wrote one other review in my life. This company is so frustrating to buy from that I feel the need to write this review. I spent $40 on a product and paid extra for express shipping. A month later and it still hasn't delivered and USPS tracking claims they never received the package. I've sent several emails to Uproot for a refund and they never respond, even though they claim to have quick responses. Just save yourself the headache and buy a different brand from Amazon.

I love to say this was a great product but I can’t. The reason I can’t is it’s been two weeks and four emails and I have received no product and absolutely no response from UPROOT. I would NOT recommend doing business with this company until their customer service levels improve ( or should I say they hire a customer service team). I’m not even sure anyone is at this company that reads the emails, all they do is process you credit card payments.
Very disappointing!

** Update - After I posted this, I got a shipment update, so I am amending my post. They really need to work on their communication, but at least my item has shipped.

I have no idea if their product is good or not because it never shipped, and they don't respond to inquiries or have an automated service that lets you know they received your email. Terrible.

Ordered-The washing machine cleaner it took them a couple of weeks to ship it to me and then I never got it. It was delivered to the wrong address. I contacted Veho the shipping company and they agreed it was incorrectly delivered and told me to contact Uproot I I’ve sent them three emails. It’s been five days and so far absolutely nothing - not even a confirmation that I have tried to contact them . They have no phone number to call, and at this point I would never buy from them again.

I placed my order on May 22. It is June 19th and I still have not received my order. It took me writing and emailing their customer service to even get tracking and the tracking still shows it is in transit. This is a horrible first time buyer experience. I fully understand that the likes of Amazon and such have set a high bar for shipping standards, but even if this product were coming from China, it is unreasonable to make a customer wait a month to receive their order. Unacceptable!

As other reviewers have stated, there is no response from customer service when emailed, and my order has been in 'Pre-Transit' for 2 weeks. When paying over $70 for a product, I believe it is reasonable to expect transparency about long shipping delays and prompt responses to customer service, but this company has failed on both accounts. If they can't keep up with fulfillment, then they should stop accepting new orders. I don't have the means to throw money around on items I will never receive, and am frustrated by the experience with this company. Also interesting to note, there is nowhere on their website to leave a review, yet there a hundreds of positive reviews up on the site to read. How does that work?

So many bad reviews I felt like maybe I didn’t need to leave one. I made an order on June 3rd. It said expected arrival June 8th. On June 8th I got another email saying my order hit a snag in transit and they were looking into it. Haven’t heard anything since even after emailing their help email address. It is June 19th. This is ridiculous. This was something I bought on a whim and wouldn’t have if I’d known it would be this much trouble. Guess I’ll dispute it because they won’t let me cancel it since it was already shipped.

Two weeks post purchase, no shipment. First, it was Uproot not giving the package to the delivery company. When I reached out, I was informed it would be sent as a priority within 48 hours. Now, the company is stating the delivery company is at fault. In the interim, I have received no less than 15 emails about purchasing additional products. No thank you. I will be handling this with my credit card company. It's unfortunate because I really wanted to try this product. However, the lack of communication, transparency, and delays do not give me any other choice.

Never received the product so I couldn’t tell you how well it works. Order confirmation stated delivery on 3-4 days and to contact them after 7 days if you haven’t received your shipment. I waited 12 days and contacted asking about the order. Received no response. Waited again and followed twice with no response including no response to a request to cancel my order. Ultimately had to dispute the charges with my credit card company.

Been waiting since May 29th for my order. Have 13 emails back n forth with them,always saying you'll have it in 10 days. To this day nothing. Now mind you first order was prompt. Will be getting money back from pay pal. Now they're not answering my emails.

Update: after leaving a review below, Uproot took care of my order and shipped it promptly! Im not happy that it took this review to get an answer but they did take care of me.
I've ordered product almost 4 weeks ago and I still haven't received it. Status keeps saying it's in Pre-Transit.
I've email twice already and no answer or updates. I used their products in the past before and like it, but currently do not like the lack of communication! And there is no other way to contact them.

Placed order more than a week ago with expedited shipping and order still shows unfulfilled. No response from the company.

I placed an order for almost $300 on May17th. After it had not been shipped by the end of May, I sent them an inquiry email. I received a response that some of the items in my order were out of stock but that my order would be shipped no later than June 6th. After not receiving a shipment confirmation after June 6th, I inquired again about the status of my order. It is now the middle of June and I have yet to receive a shipping confirmation or response to my inquiry. At this point I believe this company is a scam.

Customer service is nonexistent with this company. I placed my order nearly 3 weeks ago and the order status has been at pretransit for two weeks. I've sent two emails to customer service and a Facebook message. No reply.

I placed an order three weeks ago with Uproot Clean and it still is in Pre-transit mode, shipping label printed. I've emailed them twice now with no response. The only way to contact them is via a email address of which I have received zero communication back on. There is no phone number to call or method to cancel an order. Very unprofessional and leaves me unsure that I will actually receive my products. I would give customer service zero stars at this point. I wanted to give them a chance but I could have used on a more reliable company.
Unsatisfied customer…

I ordered from them on June 5 and received a confirmation (and saw the payment go through). Two weeks later and there's no product and no communications.

I've emailed them and we'll see how it turns out.

UPDATE: I just received an email that the order had been "upgraded to priority shipping" and they gave me a small refund "as an apology" and "I’d really appreciate your feedback on the product itself".

P.S. After some digging,
1. I discovered that their address and phone is a company called "zenbusiness" that handles many small companies. This is why you get a generic message when calling.
2. Their store is built on shopify which has a process for handling orders when they've been unfulfilled for a month.

I placed my order over 2 weeks ago. I immediately received a notification that it was ready to ship. Since then, the status has not changed and it has not shipped. I have sent several emails and they do not respond. I would advise everyone to stay away from this fraudulent company.

I placed an order which was almost $40 and thank goodness I paid with a brand that will get your money back if you don’t get what you paid for. After waiting a month and no email or anything that was shipped I contacted the company. No response just ignored emails. I tried calling and no answer. To me it just screams SCAM!!! After providing the evidence to the payment company I received my money back from this shady company! I would never recommend them and unless you like to gamble with your money don’t give them any! It seems like I am not the only person that has had this happen, it seems like the norm for them.