Ich habe ein SmartScope gekauft, das nur mit einer Android APP zusammen funktioniert. Die App wird immer unbrauchbarer, letzte Nacht konnte ich mein Teleskop erst nach einer Stunde app ausprobier... Vis mer
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Se hva andre synes
Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... Vis mer
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As an officer in a popular astronomy club in New Jersey, we try to bringva variety of viewing options during public observing events. The club purchased the 1st gen Unistellar telescope. It rounds ou... Vis mer
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Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Ruc... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
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Awesome telescope that got me outside…
Awesome telescope that got me outside every night. Easy and surprising. Support is quick and effective. Project is alive, new functions and citizen science events.
8. juni 2025
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Svar fra Unistellar
Thank you so much for your kind words! 🌟 We're thrilled to hear that your telescope is inspiring nightly adventures under the stars. It’s great to know you’re enjoying the ease of use, our support, and the ever-evolving features and citizen science opportunities. Clear skies and happy observing!✨🔭
I feel like I’ve waited 27 years for…
I feel like I’ve waited 27 years for this! At age 26 I got my first 8 inch Meade telescope just 2 years before starting a family. It just took so long to setup and align. Once I had kids, I had trouble justifying spending so much time on that just to find the faint galaxies and nebula I was most interested in looking at. My EVSCOPE is a dream come true. I don’t have to spend a lot of time setting it up and best of all it makes it so easy to share the love and wonder of astronomy with others easily even in not perfect sky conditions.
7. april 2025
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Svar fra Unistellar
Thank you so much for sharing your journey, Julie! It’s incredibly meaningful to hear how your passion for astronomy has endured and evolved over the years. We’re honored that the eVscope has rekindled that excitement and made deep-sky observing more accessible and sharable, especially now that you're balancing family life. Your story is exactly why we created this technology that is, to make the universe more reachable, for everyone, at any stage in life. Clear skies and unforgettable nights to you and your family!
Bought at an estate sale for $3,000
Bought at an estate sale for $3,000. Brand new sealed in box.
Didn’t work contacted company and they said warranty expired in 2024
The hardware costs like $500 to build it yet they sell for $5K. Expected to see a better warranty then there more reasonable counterparts like SeeStar.
Sadly they don’t stand up to their quality or customer support justify the 10x premium
22. april 2025
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Svar fra Unistellar
Thank you for taking the time to share your experience.
We understand it can be disappointing when a product doesn't work as expected, especially when you purchase it secondhand at an estate sale for $3,000 instead of $5,000. However, the original battery warranty expired in early 2023, and unfortunately, warranties do not reset or transfer with resale, particularly not two years after the product left our hands.
As for the comment on hardware cost: while it's easy to oversimplify the value of a product by estimating component prices, our technology includes custom optics, proprietary software, onboard computing, and a global live-view astronomical network — all backed by engineering, development, and real human support based in the US and Europe.
Despite this being well outside the warranty, we still offered a replacement battery with shipping waived, because we stand behind our community, even when we have no obligation to do so.
We wish you the best in your astronomical adventures, whichever path you choose.
Outstanding service
I am impressed by the fantastic service which was delivered by the Unistellar support team.
In my case it was Anna who helped me and she did it in a fantastic, quick and very nice way!!
She did not only made a correct diagnose of my wifi problem but also helped my solving it.
I am very very thankful for Anna's help!!
Never seen such an excellent support!
27. mars 2025
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Svar fra Unistellar
Thank you so much for your kind words and wonderful feedback! I'm thrilled to hear that you're happy with the support provided - it was genuinely my pleasure to assist you. I'm delighted we could quickly diagnose and resolve your Wi-Fi issue, and your satisfaction means a lot to me and the entire Unistellar team. If you ever need anything else, feel free to reach out anytime. Clear skies and happy observing! ✨🔭
Warm regards,
Anna & the Unistellar Team
Amazing customer service!
This is simply the best customer service I have ever dealt with: fast, efficient, helpful, patient..... and very kind!
This customer service is a major asset for this telescope brand.
They helped me fix a broken piece of my tripod - everything back to normal, fast and easy!
10. januar 2025
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Svar fra Unistellar
Thank you so much for your kind feedback! Best of luck in your observations.
Unmatched experience
24. desember 2024
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Svar fra Unistellar
Thank you, Mark, and Happy Holidays!
I was having a mechanical problem with…
I was having a mechanical problem with the telescope. Unistellar arranged for it to be picked up and ultimately delivered a new telescope. I was very impressed with this level of commitment to service.
12. desember 2024
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Svar fra Unistellar
Thank you so much for your kind review, Bruce. Always there to help.
I made a mistake
I made a mistake. I failed to read the full description for payment options when ordering my new telescope and chose a method I was ultimately not willing to make payments with. The new scope had already been ship when I contacted Unistellar Customer Service. They (Anna) worked with me to cancel the original payment contract, (re) purchase the scope directly through Unistellar and not have to return the already delivered product. Most companies would have considered this to be a purchase with return and a new purchase. Through Unistellar's thoughtful and diligent efforts I was saved several weeks delay due to my error. By the way, this was an upgrade from my original EV1 to a new Equinox and the Improved image quality is fantastic. I highly recommend the newer scopes because of their capability to incorporate the new software updates. Images are sharper, detail I so much deeper and the new addition of color to the software was worth the upgrade.
DEW Myrtle Beach, SC, USA
11. november 2024
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Svar fra Unistellar
Thank you so much for your kind review, Dale. Always happy to help :) Enjoy your new telescope! Best wishes.
difficultées de depannage
Un pied de mon télescope Equinox d'Unistellar a cédé début Juin 2024 et mon télescope est tombé. Une panne s'est déclarée, et plus moyen de m'en servir J'ai demandé le 18juin 2024 une réparation a Unistellar (hors garantie, même si mon télescope n'avait que 18 mois, mais c'est normal) J'ai envoyé mon télescope, et je l'ai récupéré fin Aout avec une facture de 650€(480+85 expédition). MAIS la panne n'est pas réparée! Je signale, et la réponse est que le service technique*veut bien, gratuitement refaire des test*(qu'ils n'avaient pas fait? !!). Nous sommes le 27/09, et j'en suis là! J'attends les instructions pour renvoyer le télescope.
Que dois-je penser de ce service technique?
Je n'ai plus d'espoir
18. juni 2024
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Svar fra Unistellar
Nous sommes désolés des dommages subis suite à la chute de votre appareil. Comme vous l'avez mentionné, ce type de dommage n'est effectivement pas couvert par la garantie. Cependant, lors de la réparation effectuée en août, notre technicien a remplacé les pièces endommagées et procédé à un réalignement optique. Le télescope a été testé sur le ciel et aucune anomalie n'a été détectée à ce moment-là.
Suite à votre retour, et comme communiqué récemment, nous sommes tout à fait disposés à réexaminer votre appareil à nos frais. Nous tenons également à vous rappeler que la réparation effectuée est garantie pendant 6 mois. Nous partageons votre préoccupation et souhaitons également comprendre l'origine de ce problème persistant.
Un enlèvement de votre télescope a donc été organisé pour le 4 octobre afin d'effectuer des tests supplémentaires. Nous ne manquerons pas de vous tenir informé des résultats et des prochaines étapes. Nous vous remercions de votre patience.
Service après vente
Nous avons contacté Unistellar pour un problème sur notre télescope. Ils nous ont changé d appareil dans un délai très rapide. Nous sommes très content du service après vente.
18. september 2024
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Svar fra Unistellar
Merci pour votre retour, nous sommes toujours ravis d'aider. Profitez bien de vos soirées d'observation!
I wish I had checked other smart scopes before...
I discovered the smart telescopes with Unistellar. At first you are amazed by what you see. But after a while you get back to earth and realise there are (much) better products out there.
I had an evscope2 - quite expensive. We re talking 4700eur + solar filter 250eur.. it's a nice and impressive piece of equipment, qualitative but don't think about walking around too much with it.
First, the set up. It's much simpler than an old school telescope but it's also not that simple.
You need to do the focus manually with the Bahtinov mask (look for a start before) and every month or so do the collimation (which is not easy at all - I got it perfeclty right only once).
Then you start looking for a target and observing. It's quite nice for the Sun, the Moon and the biggest planets (Jupiter/Saturn can guess the rings) and a few of the most famous and visible galaxies and nebulae but for the more faint ones, forget about it. You will have to stay for hours and hours on the same target before even starting to see something.
And even for the easy targets, the resutls isn't really great. Pictures are quite low quality and pixel-ly. Very very far from the images they show you on the website that are all post-edited by pros.
Then, the eyepiece that you get on those ''expert'' scope are just a useless gadget since it shows a digital image, the same you see on your smartphone/tablet and if by mistake you touch the scope when watching, you can restart your observation.
I got very frustated as when I finally got the collimation right (after almost a year of use), they implemented some awful updates that created a lot of gradients on all the pics... luckily I managed to resell it fast and find a much better product with the competition.
If you absolutely want to go for a Unistellar scope, go for the basic Odissey even though it is still quite expensive, especially versus some competitors: Vaonis or Seestar particularly. You will get very decent images after only 15-20 minutes. All is automated and they are quite cheaper. And you can travel with those..
My advice: check the smart scopes available on the market, join the Insta/facebook groups of each brand and check images.
To quote an online review that matches my opinion quite well:
''’ve found the Unistellar eVscope 2 to be essentially an overpriced, low-quality device that has certainly disappointed me. I feel its marketing seems intentionally designed to target and mislead individuals with little to no knowledge of astronomy or telescopes, and it misrepresents fundamental aspects of how telescopes function and the performance one can expect from the product.'''
1. desember 2023
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Svar fra Unistellar
Thank you for your feedback, Guillaume. As mentioned many times, we're sorry to hear that you no longer own your eVscope 2 and that the experience didn’t meet your expectations. We truly value open, constructive conversations, especially when they help us improve, and we appreciate all feedback shared with courtesy and fairness.
However, we’ve noticed that you continue to share strongly negative opinions across multiple platforms, including our user group, even though you've moved on from Unistellar products. We have already warned you about this. While we respect that our telescope may not have been the ideal fit for you, we hope that future comments remain considerate of our community and respectful of others’ experiences.
For clarity for other readers, we’d like to address a few points from Guillaume’s review:
Ease of Use: The eVscope 2 is designed to offer both amateurs and experienced stargazers an accessible way to observe the cosmos. While manual focus and collimation help achieve optimal performance, we provide resources and support to assist with these steps, and many users find they’re able to master them with time.
Image Quality: Our telescope enables real-time, digitally enhanced astronomy, which differs from long-exposure astrophotography. The images shared on our website highlight the best outcomes from experienced users, and individual results may vary based on factors such as observation time and location.
Mobility: The eVscope 2 offers advanced features and superior image quality and is more robust than travel-specific models. It’s designed for stability and durability rather than frequent travel and includes unique features like live viewing, light pollution reduction, and citizen science participation.
We hope this response helps provide additional context for potential customers considering Unistellar. Guillaume, we’re glad you’ve found equipment that suits your needs and wish you the best with your new setup.
Thank you again for sharing your thoughts. We remain committed to providing our users with supportive, courteous interactions and are here to answer questions for those interested in learning more.
EVSCOPE2, matériel idéal pour l'astronomie d'amateur
tres bonne prestation du SAV UNISTELLAR, rapidité et efficacité
Possesseur depuis bientôt 1 an d'un eVscope2, je suis très satisfait du matériel de la qualté des imges et photos numériques. L'attrit principal pour un amateur est à mon avis la fonction GOTO qui permet de s'affranchie des complexes réglagles de localsation, d'autant plus que la precision du GOTO est excellente.
12. september 2024
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Svar fra Unistellar
Mille mercis pour votre retour, nous sommes ravis de vous avoir avec nous! Nous vous souhaitons de belles observations avec votre télescope Unistellar.
Satisfait du service aprés-vente.
En plus d'avoir un matériel top, surtout pour un débutant comme moi. Le support après vente est extrêmement réactif et très agréable.
7. september 2024
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Svar fra Unistellar
Merci pour votre retour!
Fast replacement of faulty equipment
There was a strap on the backpack which ripped (not completely, but obviously it would come completely loose with the next usage). Replacement was sent quickly and so I am happy with this service.
12. september 2024
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Svar fra Unistellar
Thank you for your kind feedback, we are happy to have helped. Clear skies!
SAV très réactif
Mes interlocuteurs ont parfaitement compris la situation exposée et ont apporté une réponse rapide et pertinente. Très bonne qualité des échanges de messages.
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Merci beaucoup pour votre avis, Emmanuel! Nous vous souhaitons de belles observations.
Propriétaire d'un evscope1 depuis 3…
Propriétaire d'un evscope1 depuis 3 ans, je suis très mécontent de cette entreprise française qui n'a aucun respect pour ses clients. Depuis quelques mois, une mise à jours avaient totalement dégradée la qualité des images. La communauté des utilisateurs avaient très vite fait remonter le problème mais rien du côté d'Unistellar. Mais à force de râler, il y a quelques mois on nous apprend qu'une fantastique mise à jour prévue en octobre allait régler tous les problèmes et même améliorer très fortement l'expérience utilisateur. Mais très vite l'on a appris que cela ne concernerait que quelques modèles. Donc nous,avec nos "vieux" télescope (4 ans pour le mien et même 2 ans pour d'autres propriétaires), n'avons qu'à nous taire et accepter de n'avoir plus aucune amélioration. Cette entreprise n'a aucun respect pour ses clients.
6. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Merci d’avoir pris le temps de partager votre expérience. Nous comprenons parfaitement votre frustration concernant les récents changements à venir, et nous tenons à vous expliquer l'évolution de nos modèles, y compris l'eVscope 1 (le tout premier modèle) que vous possédez.
Tout d’abord, nous voulons vous assurer que nous restons engagés à soutenir tous nos télescopes, y compris les modèles plus anciens comme le vôtre, grâce à des mises à jour logicielles et de firmware régulières. Ces mises à jour continueront d'améliorer les performances de votre télescope. D'ailleurs, en 9 mois en 2024, nous avons sorti plus de mises à jour que sur l'entière année 2023. Cependant, certaines innovations, comme la future technologie Vivid Vision, ne seront compatibles qu’avec les modèles plus récents qui disposent du matériel nécessaire pour les supporter - il s'agit d'une limitation hardware.
Nous comprenons que cela puisse être frustrant pour les propriétaires de modèles plus anciens, mais nous tenons à vous rassurer : des mises à jour importantes, comme l'amélioration des algorithmes de suivi qui améliorera significativement la qualité des images (notamment la réduction des artefacts circulaires), sont en cours de développement et seront disponibles pour tous les modèles, y compris l'eVscope 1. Malheureusement, nous avons pris un peu de retard dans le développement suite à quelques difficultés imprévues, mais nous restons engagés à fournir cette mise à jour en particulier dès qu'elle est prête.
De plus, nous restons engagés dans l’avancement de la science participative à travers notre réseau de télescopes. Avec l’introduction de nouvelles campagnes scientifiques, nous continuerons de repousser les frontières de la recherche astronomique, améliorant les capacités de nos télescopes afin de mieux comprendre l’univers.
Pour les utilisateurs qui se sentent limités par leur matériel actuel, nous prévoyons de proposer des offres exclusives pour un passage à un modèle plus récent, capable de supporter ces nouvelles fonctionnalités avancées. Nous communiquerons très prochainement sur ces options.
Nous sommes conscients que cette nouvelle peut être décevante pour certains, mais notre objectif reste de vous offrir la meilleure expérience possible tout en repoussant les limites de la technologie pour l'avenir.
Si vous avez des questions ou souhaitez discuter plus en détail, n’hésitez pas à contacter notre équipe comme vous avez l'habitude de faire. Nous espérons sincèrement avoir l’opportunité de regagner votre confiance.
Rapidité, efficacité
Réponse rapide et claire à la demande formulée.
Réactivité suite à un retour de marchandise
27. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Merci beaucoup pour votre retour. Nous espérons que la prochaine fois tout se passera à la hauteur de 5 étoiles :)
Unistellar's customer service is best in class
Unistellar's customer service is stellar (no pun intended). I have bought several telescopes over the years. I needed support, parts replaced, and telescopes maintained. Their response time is excellent, and they make every effort to answer questions and work things out in case of problems with my telescopes. I highly recommend them.
29. august 2024
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Svar fra Unistellar
Thank you Matthias, for your stellar review. Always a pleasure to deal with you and Devon :) Best, Anna
Assistance très performante
Contactée à plusieurs reprises pour des problèmes techniques liés à mon manque d'expérience du fait que je découvrais petit à petit la prise en main de mon evscope, l'assistance a toujours été prompte à me répondre et m'a fourni la solution adaptée. C'est très plaisant de sentir une telle disponibilité et une aussi grand amabilité !
6. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Nous vous remercions de votre bienveillance. Profitez bien de votre appareil. Bonne observation!
I had an issue with software and they…
I had an issue with software and they provided suggestion for workaround , then they resolved issue.
The support responded timely and with competency.
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much for your kind words, Alfredo. We are happy that everything is back to normal.
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