Ich habe ein SmartScope gekauft, das nur mit einer Android APP zusammen funktioniert. Die App wird immer unbrauchbarer, letzte Nacht konnte ich mein Teleskop erst nach einer Stunde app ausprobier... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... Vis mer
Selskapet har svart
As an officer in a popular astronomy club in New Jersey, we try to bringva variety of viewing options during public observing events. The club purchased the 1st gen Unistellar telescope. It rounds ou... Vis mer
Selskapet har svart
Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Ruc... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
Kontaktopplysninger
4,0
Bra
282 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Disappointed with a return policy that…
Disappointed with a return policy that requires a review by their technical team and images of an unused, unopened replacement part that was ordered in error. My mistake, so stated in the request for an RMA. No return postage. I don't know if it is a French thing but no matter what I get the feeling their philosophy is the customer is always wrong. I am done with Unistellar.
1. september 2025
Svar fra Unistellar
Hi David,
Thank you for your feedback.
To clarify, the part you ordered is a technical spare part that is not publicly available, which is why it has no image and can typically only be accessed through a private link shared by our support team after a diagnosis. This process exists precisely to ensure the correct part is supplied and to prevent this kind of issue. Somehow, you found that private link and ordered the wrong part.
As with all orders, if the incorrect part is purchased, the return shipping cost must be borne by the customer. In your case, the only difference was that we first needed to confirm the correct return procedure, as this part is usually provided only after a technical decision has been made. We already explained this to you in detail a few weeks ago through your support ticket.
We understand your disappointment and regret the frustration this has caused. It’s vital to reassure other readers that this situation is highly unusual: when customers go through our support team, they benefit from accurate diagnostics, the right part from the start, and a smooth service experience.
We remain committed to supporting you in the future and ensuring you have the best possible experience with your telescope.
The Unistellar Team
Bonne réparation mais onéreuse.
Bonne réparation mais onéreuse.
Trop resserrer les boulons du pied a eu l'effet contraire à celui attendu (stabiliser le pied) et a provoqué la chute du télescope.
Cela est arrivé pendant les congés annuels du réparateur mais à la réouverture la réparation a été très rapide.
28. juli 2025
Svar fra Unistellar
Merci pour votre retour, nous sommes là pour trouver des solutions à chaque demande client. Profitez bien de votre instrument !
Simply amazing
This telescope is a dream come true!! Simple to use, incredibly easy to navigate to a variety of sky objects, and visually stunning. Can literally have scope set up and imaging while I am inside preparing a meal and checking on progress with the app. Fantastic!! Bought one for our lake house and like it so much (and am so impressed with how it can handle cloudy sky and light pollution), that I am going to buy another for my urban property.
1. september 2025
Svar fra Unistellar
Thank you so much for your stellar review, Laurie!
Svar fra Unistellar
Merci pour votre retour, nous sommes là pour aider nos utilisateurs.
Poor (Wrong) Advise. (and it keeps getting worse)
Poor (Wrong) Advise.. No personal Contact..
Unistellar Review
UPDATE
In addition to the “POOR SERVICE EXPERIENCE”… I’ve had with UNISTELLAR..
UPDATE
The experience just keeps getting worse!
During service/repair of my telescope from the “other vendor”.. I was informed that the NEW BATTERY… I paid Unistellar over $200 for is defective and will not hold a charge… so, I was sold a defective part!
** This is the note from the other company I sent my telescope to for repairs! ⤵️
Hello Peter Horton!
I have corrected the issue with the charging management
controller. However the battery is not healthy. Max voltage it will retain is .3v short of what's required. Unit will charge or allow charging but battery can't store it.
Can you reach out to whoever sent you this battery and get a new one sent?
YES… I’m upset.. but these are FACTS!
31. august 2025
Svar fra Unistellar
UPDATE:
We are sorry to read your update and understand your frustration. Please note that after you purchased the replacement battery, we provided personal assistance and detailed guidance by email on August 27, September 3, and September 9. Unfortunately, we have not received any reply from you to those messages.
If the new battery is not performing as expected, we are of course willing to look into it and help you find a solution. To move forward, we kindly ask you to contact us directly so that we can continue the troubleshooting and, if needed, evaluate the battery under warranty.
We remain available and eager to resolve this with you as soon as you get back in touch.
----------------------------------
Hello Peter,
We’re sorry to read your comment. You first contacted us because your telescope had not been used for many months, which caused the battery to fail. As is standard procedure in such cases, we suggested purchasing a new battery, which you did, and then provided you with personal assistance after its reception.
We shared detailed instructions with you on August 27 and followed up on September 3 and September 9; however, we unfortunately never received a reply. We are still happy to help, but to move forward, we kindly ask that you get back in touch so we can resume from the personal advice provided on August 27.
Thank you,
The Unistellar Team
Mon ODYSSÉE est sincèrement TOP
Mon ODYSSÉE est sincèrement TOP à utiliser.
Ce qui me manque en tant que débutant c’est occasionnellement des conseils sur : ou et quoi regarder.
Un conseil : lorsque vous vous déplacez même de deux km, n’oubliez pas de faire une nouvelle position GPS avant d’utiliser votre Odyssée. J’avais oublié de le faire pour l’éclipse de Lune et le pauvre n’arrivait pas à viser correctement la Lune.
1. september 2025
Svar fra Unistellar
Merci pour votre retour. Si vous mettez le GPS manuellement, en effet, il faut le refaire dès que vous déplacez le télescope. Nous transmettons vos remarques concernant les conseils aux débutants. Vous pouvez également joindre notre communauté pour plus de conseils: https://www.facebook.com/groups/unistellarcommunity
SAV très efficace
SAV très efficace : mon problème de batterie a été pris en compte en moins de 48 heures et j'ai eu les réponses attendues. Mon Evscope est maintenant pleinement opérationnel. Bravo et merci.
1. september 2025
Svar fra Unistellar
Merci pour votre retour, nous sommes là pour vous accompagner !
Images incroyables
Images incroyables ! La facilité de mise en œuvre permet une utilisation régulière. Il me suit partout. Un peu déçu de l’observation du soleil avec son filtre adapté. Une image d’un gros disque jaune avec qqs taches alors que les nébuleuses et les galaxies du ciel profond sont époustouflantes !
Merci pour ses beaux moments d’observation et souvent a plusieurs.
1. september 2025
Svar fra Unistellar
Quel plaisir de lire votre retour, ravis de vous avoir avec nous !
Odyssey
Bought odyssey. What a wonderfull télescope !! Made astronomy so easy and fast.
1. september 2025
Svar fra Unistellar
Thank you for your review!
The support from Unistellar is (abysmal) SUPERB!
Firstly, the Unistellar Odyssey is a great telescope. It's been used on many occasions as an outreach tool. It's never failed to bring a "wow" or look of wonderment when I hand over my ipad to someone for them to start the process of capturing an image of a deep space object. So why the low score? The back up / support from Unistellar as a company is abysmal. My tripod has developed an issue, and now rattles. The Unistellar Support bot just takes you around in circles, when you get to raise a support issue, Unistellar support page quotes "Please select your concern, we will take care of it within 72h at the latest (excluding weekends and bank holidays)." Ticket raised on Monday September 1st at around 20:00hrs and yet nothing from them at all.
It's a great shame, as the product is excellent, when used correctly, but their lack of support sucks!
UPDATED 19/9/2025
Having returned from a short holiday and read the response here from Unistellar, I submitted another service ticket for the failed tripod leg. This time, the response from Unistellar support was an email in less than 2hrs…After I’d emailed a short video showing the fault, a new email was received informing me that a replacement tripod was being dispatched via UPS.
It’s due to be with me on Monday, exemplary service from Unistellar and means that I will be able to share the views of the cosmos with the visitors to Norwich Astro Society at the next public event on Saturday 27th.
Thank you to Fatou, and Anna at Unistellar, very much deserving of a 5 star review😁✨✨🔭
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Update:
Thank you so much for taking the time to update your review — and for giving us the opportunity to turn things around.
We’re truly sorry for the initial frustration you experienced, and we completely understand how important it is to receive timely support when something goes wrong. We’re glad you were able to reconnect with us and that our team was able to assist you quickly.
It’s wonderful to hear that a replacement tripod is on its way and that you’ll be able to continue sharing the cosmos with the Norwich Astro Society. Knowing the Odyssey plays a part in inspiring others through your outreach means a lot to us.
We’ll be here if you ever need anything else — and thank you again for your kind words and your passion for astronomy!
Warm regards,
The Unistellar Team
----------------------
Dear Chris,
Thank you for taking the time to share your experience — and for your kind words about the Odyssey! We're thrilled to know it's brought so many "wow" moments during your outreach events. That’s exactly what we hope for with every observation.
We're really sorry to hear about the issue with your tripod and your frustration with our support process. That’s not the experience we want for any of our users.
After checking our system, we couldn’t find any recent ticket from you — the last one dates back to October 2024. It’s possible there was a small typo in the email address when the form was submitted, which would prevent you from receiving any response from us.
We absolutely want to assist you. Please reach out to us again via our support page and make sure the email address is typed correctly: https://help.unistellar.com/hc/en-us/articles/20938210971676-How-to-Know-if-the-Support-Team-Received-Your-Request
Also, you don't need to use the bot if you don't want to, it's perfect for navigating the Help Center. Thank you again for your support and your passion for astronomy — we’re here to help and get this resolved.
Warm regards,
The Unistellar Team
Evscope 1
Excellent télescope qui pointe parfaitement seul sur tous les objets. Permet une excellente expérience de partage avec son oculaire sur un evscope 1. Des heures de partage, de découverte et de lecture pour apprendre l’univers qui nous entoure!. Le pointage et le stacking des photos en automatique permettent des éblouissantes images qui font la joie de toutes les personnes qui s’en approchent !!
7. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Merci pour votre avis stellaire ! Ravis de vous avoir avec nous :)
Esperienza unica anche per chi non…
Esperienza unica anche per chi non conosce bene il cielo e l'astro fotografia
7. august 2025
Svar fra Unistellar
Thank you for your kind review!
Très content.
Je suis entièrement satisfait de mon Unistellar Odyssey. Je passe des soirées agréables.
Peut-être pour le planétaire.
merci. Guy
6. august 2025
Svar fra Unistellar
Merci à vous pour votre avis. Nous vous souhaitons de belles observations !
Svar fra Unistellar
Merci pour votre retour. N'hésitez pas à consulter notre FAQ avec plein d'instructions et vidéos, et si besoin, contactez le support qui sera ravie de vous aider !
return policy
return policy
I have to pay for returns
this is why in the future I will deal with Amazon only
I wasn't to thrilled buythe quality of the photograph when you can get almost the same result from a 500 .00 seestar50
its not the easiest to carry aswell also 300.00 for a bag
really .I thought for that price it would have been included.
29. juli 2025
Svar fra Unistellar
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Our return policy and accessory pricing are clearly stated on our website.
The Odyssey range is fully portable, designed for easy transport and setup so you can enjoy observing from almost anywhere. Image quality can vary depending on settings, conditions, and usage. Our team is always happy to guide you in optimising your telescope, and we invite you to contact us directly so we can assist.
The best telescope is the one you enjoy using, especially if you’re interested in joining our citizen science projects and contributing to exciting astronomical discoveries.
Great service
I had several problems with my scope.
Unistellar help was great
fast response
never shifted blame for the problems
solved the problems
Anna was very competent
3. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much for your kind review, it means a lot!
Svar fra Unistellar
Thank you for your review!
Schnelle Lieferung, guter Support
Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Rucksack passt perfekt zum Teleskop, das sich somit deutlich sicherer, besser und leichter transportieren läßt.
22. juli 2025
Svar fra Unistellar
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass Sie mit dem Odyssey Pro und dem passenden Rucksack so zufrieden sind. Eine sichere und komfortable Transportlösung ist entscheidend – umso schöner, dass Sie das bestätigen. Auch freut uns, dass der Versand nach Deutschland reibungslos und schnell verlaufen ist.
Wir wünschen Ihnen weiterhin viele faszinierende Beobachtungen mit Ihrem Odyssey Pro!
Herzliche Grüße,
Ihr Unistellar-Team
Customer service is great
Customer service is great. Anna went above and beyond when dealing with my faulty eVscope 2. She got me up and running again, and was even able to track down and return an external hard disk that I had mistakenly sent to their warehouse in CA, when returning the scope. I think they are a small team, but have shown me they are very dedicated and customer focussed.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much for your kind words😊 It was truly a pleasure to assist you, and I'm so glad we could get your eVscope 2 back up and running smoothly. Tracking down your hard disk was a bit of a mission, but I’m happy we got it sorted. We're indeed a small team, but we genuinely care about each user, and feedback like yours means the world to us. Clear skies and happy observing, Anna
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.