Poor customer service. We run a stargazing business and have 15 of their EV smart scopes. They all have issues and their customer service does little to nothing to help. Product works long enough for... Vis mer
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For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unist... Vis mer
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Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... Vis mer
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Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Ruc... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
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4,0
Bra
279 anmeldelser
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Poor quality product and company
Poor customer service. We run a stargazing business and have 15 of their EV smart scopes. They all have issues and their customer service does little to nothing to help. Product works long enough for the warranty to end. Also the $300 backpacks don't even work. Half of them have broken zippers. All they offer are small discounts to buy more of their product.
20. april 2026
Anmeldelse skrevet uten oppfordring
BUY AT YOUR OWN RISK
I got my Unistellar odyssey 27th of February the first 2 times I used it it was fantastic I loved it so much looking at planets nebulas star clusters galaxies all I one night.BUT on the 3rd night I had a odd problem I went on line and asked people in the Unistellar community I tried what they said but same problem. I get hold of Unistellar they say there working on it but is been a week with no response so that means Iv had this telescope for a month used it twice and it broke downI’m giving it 1 star as I have a
£2000 Telescope, I can’t use in a £200 bag you have to pay for separately my bag is worth more than my telescope now you only get 30 days money back guarantee so if you do get one hope it brakes with in 30 day. you do get 2 years warranty but I’m finding that’s not worth anything Iv had 4 days of clear sky and nothing I can do. I DONT RECOMMEND THIS PRODUCT AT ALL BUY AT YOUR OWN RISK
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Hello James,
We’re sorry to read your review and to hear about your frustration, especially after your initial positive experience.
We would like to clarify the timeline of your request. You contacted our support team on April 6 at 22:34, and we responded on April 7 at 12:26 PM CET (our support team does not operate on Sundays). We followed up again on April 8, confirming that your case was being handled and requesting additional information, including a video showing the behaviour, which would greatly help us properly diagnose the issue.
Investigating this type of issue requires accurate technical details and time to analyse logs. A complete video of the sequence would allow us to better understand what is happening and move forward with a solution.
We also note that multiple tickets and messages were opened across different channels within a short period. Following up through additional channels, including social media or other email addresses, does not accelerate the investigation, as all technical troubleshooting must remain within the original support case where our team has full visibility.
Regarding your comments on returns, our 30-day return policy exceeds the standard 14-day legal withdrawal period. Beyond this timeframe, your telescope remains fully covered by warranty, and our priority is to ensure it functions as intended.
We remain committed to assisting you and resolving this matter through the appropriate support channel.
The Unistellar Team
j ai acheté un evscope 2 et au bout d…
j ai acheté un evscope 2 et au bout d une 10 d utilisations j ai du l envoyer au SAV
Le SAV et compétent mais le service de livraison pour le retour de mon produit est catastrophique
4. august 2025
Svar fra Unistellar
Merci pour votre retour et pour vos remarques concernant notre service après-vente, que nous sommes ravis de savoir à la hauteur de vos attentes.
Nous sommes en revanche sincèrement désolés pour votre expérience concernant la livraison du retour. Celle-ci est effectivement assurée par des transporteurs indépendants, sur lesquels nous n’avons malheureusement pas de contrôle direct. Nous comprenons toutefois pleinement l’impact que cela peut avoir sur votre satisfaction globale.
Soyez assuré que nous restons attentifs à ce type de retour et que nous travaillons continuellement à améliorer l’expérience client dans son ensemble. Nous restons bien entendu à votre disposition si besoin.
Services très réactifs
Services très réactifs, un grand merci à tous, pour un problème de focale !
(j'en suis pas très fier) bonne visite dans cet univers fantastique. Merci.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Merci beaucoup Claude pour votre retour. Ravis d’avoir pu vous aider rapidement. La mise au point peut en effet demander un petit temps de prise en main, mais vous allez vite en profiter pleinement.
Très belle exploration de cet univers fantastique à vous ✨
L'équipe Unistellar
The service from Unistellar is very…
The service from Unistellar is very personal and responsive. It is a pleasure knowing they are there to help. I have always been very satisfied with their service. Thank you Fanny and Anna!!!
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you, Lydia, for your continued trust and for taking the time to share your experience. It truly means a great deal to us to have you as part of the Unistellar community.
We’re very glad to hear that your interactions with Fanny and Anna have met your expectations. We remain at your disposal and wish you many more wonderful observations ahead.
The Unistellar Team
Enjoy the space and make science!
For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unistellar eVscope at 2020 was the first telescope with automatic and accurate goto. I have also the Odyssey Pro which has even auto focus and collimation. It's the fastest and easiest portable telescope for stargazers and amateur astronomers.
Do you want to observe an exoplanet? Put the telescope outside and set it up in two minutes, find target and start observing. Send data to Seti and get your name to scientific publication! All cameras, batteries etc included without any external wires and hassle.
And if I want it to get any easier? I'll ask my wife to put the telescope outside while staying in warm home and observing the universe with my phone or tablet.
Clear skies!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much, Petri! 45 years of stargazing and you still made us blush. Your passion for astronomy and the way you share it with the world, from lectures to Facebook groups. This is exactly the spirit in which Unistellar was built.
Clear skies from all of us.
The Unistellar Team
I purchased the Unistellar EVscope2 in…
I purchased the Unistellar EVscope2 in November of 2024. After 15 Months of use the battery has failed. They have a known problem with their power management and battery. But have done nothing to address the issue and resolve their customer problems. They did provide multiple procedures to try and wake the battery up. If they have procedure they know it’s an issue. However in my case it did not work. They advertise a 2 year warranty on the telescope. However when I tried to get the battery replaced i was told the battery only has a 6 month warranty. This scope retails for almost $5000 US. My interface with their customer service was fruitless. In addition some of my responses from them were in French, so that caused delays in communication. In my opinion this product is overpriced and sub standard. There are many other options that provide the same results at much more competitive pricing and have better quality. I am going to sell mine and try to cut my loses. I would not recommend this product to anyone. Very poor support and quality. I believe their marketing documents are very misleading to the cosumer.
Well Unistellar responded to me and said that the wake up procedures they supplied. Are typical for Lithium Ion batteries. Don’t buy that propaganda. I Personally have numerous telescopes that have these types of batteries and none of them have wake up procedures and the batteries have worked and continue to work flawlessly. They have a fundamental design issue that they have chosen not to address and their customers are paying the price.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Dear Neal,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your eVscope 2 battery, and we apologize for the confusion caused during our conversation when one of our messages was mistakenly sent in French.
Our support team worked with you to try several troubleshooting steps that can sometimes revive lithium batteries if they have entered a protection state after being deeply discharged. Unfortunately, in this case, the procedure did not restore the battery.
For clarity, the telescope itself is covered by a two-year warranty, while consumable components such as lithium batteries are covered for six months. These terms are publicly available in our warranty documentation so customers can review them at any time.
Like the lithium batteries used in many portable electronic devices, the telescope battery requires periodic charging to maintain its health. When the telescope is not used regularly, we recommend recharging it at least once every two months to prevent deep discharge.
We understand that this situation is disappointing and appreciate you taking the time to share your experience. We always encourage customers to contact our support team directly so we can review each situation carefully and provide the most appropriate guidance.
The Unistellar Team
I had a troublesome technical issue…
I had a troublesome technical issue where the telescope would reposition itself while taking photos. They had me send it in for testing and resolved the issue. The whole experience was professional service and great customer service. I continue to be impressed with the company.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you very much for your 5-star review, Ron! We’re delighted that your issue was resolved and that you had a great customer experience with our team. Happy observing — and clear skies✨
Réveil de la batterie de mon EvScope 2
Après un longue période d'inactivité, en octobre 2025, mon EvScope 2 ne s'allumait plus, et ne se rechargeait plus. Je me suis adressé au SAV (Fatou), qui m'a tout de suite répondu, en m'indiquant la marche à suivre pour réveiller la batterie, ce qui a très bien fonctionné :)
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Bonjour, Philippe,
Un grand merci pour votre retour ⭐⭐⭐⭐⭐ !
Nous sommes ravis d’apprendre que la procédure de réveil de la batterie a parfaitement fonctionné et que Fatou a pu vous accompagner rapidement et efficacement.
N’hésitez pas à revenir vers nous si besoin, nous restons toujours à votre disposition.
Très belles observations avec votre eVscope 2 🔭✨
L’équipe Unistellar
App nicht einfach zu bedienen
Die App ist nicht einfach zu bedienen. Man sieht nicht, ob ein Befehl angenommen wurde und was gerade passiert. App Abbruch der Verbindung auch wenn das Handy direkt daneben ist. Die Objekte in der Datenbank werden nicht als Foto gezeigt, sondern nur als Schema, für alle in der gleichen Gruppe mit dem gleichen Icon. Die Speicherung von Daten ist kompliziert. Das alles kann ZWO mit dem Seestar viel besser. Unistellar bietet eine Hilfe in Deutsch an, die ist aber nicht verfügbar. Die Antwort auf eine Serviceanfrage dauert, hier auf eine Bewertung kommt sie sofort! Ich bedauere meinen Kauf des Unistellar Odyssey sehr. Ein Teleskop für 2000 Euro soll funktionieren, ganz einfach so wie ich es von einem Smart Teleskop erwarte.
Ich schreibe 5 Sterne Bewertungen wenn etwas gut ist, wenn etwas in meinen subjektiven Augen schlecht ist gibt es nur einen Stern. Und mehr ist beim Unistellar Odyssey nicht drin. In vielen Facebookgruppen kommen traurige Besitzer zum gleichen Ergebnis.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you for taking the time to update your review so quickly — we will update our reply as well.
We see that you reached out to support on Saturday. As indicated in our Help Center, our German-language support has limited availability, and our team is offline on weekends. This is why you received a response on Monday, within less than three business hours after our support reopened. When German support is unavailable, we respond in English so you can still receive help as soon as possible.
At this stage, we are still missing essential information that was requested in order to investigate your situation properly, including the specific date needed to locate your logs. Your email yesterday at 17.40 is missing that crucial information, and the support will reach out again to request this. Once we receive that, we will be able to move forward and assist you further.
We understand your frustration, and we are committed to helping you resolve this. We kindly invite you to continue the conversation via your support case so our team can complete the investigation and assist you step by step.
Thank you again for your patience and for giving us the opportunity to support you.
------------------------
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we appreciate that you have already opened a support case with us. Since our team is currently investigating your situation, we kindly recommend continuing the conversation there so we can properly assist you. At this stage, we still need the basic information requested (including the observation date), which is necessary to analyze your logs and identify the cause of the issues you mentioned.
Regarding the app:
We are actively redesigning the interface to make it more intuitive based on user feedback. In the meantime, our support team is happy to guide you through any steps that may feel unclear.
About the object database:
We choose not to use random internet images, so users always know their results are authentic. Instead, objects are represented with icons until you observe them — after observing, you can enable the CCC (Cosmic Card Collection) feature to view the real image you captured.
Concerning saving data:
If you could clarify what specific difficulty you encountered, our team will gladly help. Your ongoing ticket remains the best channel, and we encourage you to continue working with us so we can resolve everything for you.
Every user has unique needs, and we truly hope you’ll enjoy your experience once support has completed the investigation. Thank you again for your patience and for giving us the opportunity to improve.
I had a problem with a new telescope
I had a problem with a new telescope. Unistellar support were helpful and sent out a fix. When that didn't work they shipped me a new telescope. I call that good service :-)
6. august 2025
Svar fra Unistellar
Thank you for your kind feedback, John. The team is always there to help! Clear skies.
Parfait pour les débutats
L'Odyssey Pro est juste parfait pour la découverte du ciel, en tant que débutant. Les enfants et les grands se régalent !
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Mille mercis pour votre retour !
Perfect 10
The eVscope telescopes are really incredible tools for astronomy outreach. I own an eVscope 1 and an eVscope 2 and they both are marvelous. Since the 1st one is older (it was one of the first 2000 telescopes produced and delivered to me summer 2020) some issues came up. The Unistellar help center helped me to solve every little problem. They are replying very fast, and easily recognize the problems and provide the solutions! Last week they solved the malfunction of eVscope 1 by providing me a new sd card for the telescope for free, with instructions of installation.
Thank you Unistellar team!
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much for your stellar review. We will share with the team, as they are always happy to help out. Clear skies!
A truly innovative telescope that lets…
A truly innovative telescope that lets me explore the sky and share incredible moments with my children
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Unistellar
Thank you so much for your stellar review! Wishing you clear skies.
Way too complicated to return items
The customer service rep I dealt with (via e-mail) was polite and efficient. But the entire process of returning items was way too difficult. I hadn't even opened the boxes yet, and I should have been able to just take them back to FedEx, but I had to open them, send you a photo, wait for approval, and then, finally, 4 weeks later, send the boxes. And it cost me over $50.
20. august 2025
Svar fra Unistellar
Thank you for your feedback and for your kind words about our customer service representative.
We’re sorry to hear that the return process felt complicated. Our goal is always to make things as clear and straightforward as possible. For this reason, we provide return terms on our website and at checkout, allowing our customers to review them before making a purchase.
That said, your experience shows us we still have room to improve, and we’ll be sharing your comments with the team to help refine the process moving forward.
I had a faulty tripod
I had a faulty tripod; one of the latches broke in half, and other leg became loose and wouldn't lock in place. The company doesn't stock repair parts apparently and so I was forced to purchase an entirely new tripod to make sure my telescope would stay where I put it.
3. september 2025
Svar fra Unistellar
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your tripod. Our support team advised in November that while one of the legs could have been repaired with a clamp we do stock and sell, the other leg unfortunately could not be securely repaired that way. Since the tripod’s stability is essential to keeping your telescope safe, we recommended replacing it to ensure your telescope wouldn’t be at risk of falling.
We understand this wasn’t the outcome you hoped for, but safety and reliability are always our top priority. If you have any further concerns, please don’t hesitate to reach back out to our support team—we’re here to help.
SAV n est pas a la hauteur
SAV n est pas a la hauteur. Panne de l œilleton impossible a réparer....même si je suis proche de Marseille et aucune offre commerciale autre que la promotion generale. Pas d écoute des maj concernant des fonctionnalités demandées par beaucoup. La concurrence est en avance sur cela (en plus du prix) dommage pour une création géniale française mais très mal defendue
2. september 2025
Svar fra Unistellar
Nous regrettons votre ressenti mais tenons à préciser que notre équipe vous a bien accompagné à plusieurs reprises. En 2023, pour la panne d’oculaire de votre eVscope 1 (hors garantie), nous avons étudié une réparation qui s'est avérée très complexe, proposé une reprise et offert une remise conséquente sur un nouvel instrument. En août 2025, nous vous avons également assisté dans le remplacement de votre batterie, qui vous a permis de continuer vos observations.
Nous comprenons que les solutions proposées n’aient pas pleinement répondu à vos attentes, mais elles représentent ce que nous pouvions raisonnablement offrir dans le cadre d’un produit hors garantie depuis 2022.
De notre côté, nous continuons à améliorer nos produits et logiciels afin de répondre au mieux aux besoins des utilisateurs, à notre rythme.
Notre équipe reste bien entendu disponible pour toute question.
— L’équipe Unistellar
Le programme de science participative…
Le programme de science participative est vraiment magique. Cela donne envie de monter en gamme sur le matériel, dont j'attends les futures évolutions. Des améliorations logicielles mineures seraient bienvenues.
Si un bon télescope est un télescope qu'on utilise très souvent, alors l'Evescope est vraiment très bien.
1. september 2025
Svar fra Unistellar
Merci pour votre retour, l'équipe travaille sur de nouvelles mises à jour. Nous vous souhaitons de belles observations !
Disappointed with a return policy that…
Disappointed with a return policy that requires a review by their technical team and images of an unused, unopened replacement part that was ordered in error. My mistake, so stated in the request for an RMA. No return postage. I don't know if it is a French thing but no matter what I get the feeling their philosophy is the customer is always wrong. I am done with Unistellar.
1. september 2025
Svar fra Unistellar
Hi David,
Thank you for your feedback.
To clarify, the part you ordered is a technical spare part that is not publicly available, which is why it has no image and can typically only be accessed through a private link shared by our support team after a diagnosis. This process exists precisely to ensure the correct part is supplied and to prevent this kind of issue. Somehow, you found that private link and ordered the wrong part.
As with all orders, if the incorrect part is purchased, the return shipping cost must be borne by the customer. In your case, the only difference was that we first needed to confirm the correct return procedure, as this part is usually provided only after a technical decision has been made. We already explained this to you in detail a few weeks ago through your support ticket.
We understand your disappointment and regret the frustration this has caused. It’s vital to reassure other readers that this situation is highly unusual: when customers go through our support team, they benefit from accurate diagnostics, the right part from the start, and a smooth service experience.
We remain committed to supporting you in the future and ensuring you have the best possible experience with your telescope.
The Unistellar Team
Bonne réparation mais onéreuse.
Bonne réparation mais onéreuse.
Trop resserrer les boulons du pied a eu l'effet contraire à celui attendu (stabiliser le pied) et a provoqué la chute du télescope.
Cela est arrivé pendant les congés annuels du réparateur mais à la réouverture la réparation a été très rapide.
28. juli 2025
Svar fra Unistellar
Merci pour votre retour, nous sommes là pour trouver des solutions à chaque demande client. Profitez bien de votre instrument !
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