British Passport Office Anmeldelser 

Easy process. Keept I. Touch where I was with process. Delivered in good time 16.9.23

UTTER SHAMBLES !!! misleading information on website. I paid for fast track £160 heard nothing !
on contacting informed there was no record of application-probable payment issue. checked payment taken-no issues. Contacted again, 15 mins later, yes you have an appointment for tomorrow ,there had been no contact whatsoever ! I had to cancel and pay a £30 administration fee for their incompetence !!! I am out of pocket - £30 cash and many, many hours of stress/frustration. SCAMMERS !!!!!!!!!!!!!!

Sent passport 4.9.'23 via GPO to be renewed (WELL ahead of time as needed for January '24 - better safe than sorry!). Friend saw picture taken in Max Spielman booth and said might not be good enough! Wasn't worried as had heaps of time - I thought!
Meantime family in Finland asked us to go there beginning October! Totally forgot I'd no passport, booked holiday!
Panicked and called Passport Office. Gave details and asked if I should cancel everything and do a super quick deal involving all day going to Glasgow! 'Tom' dealt with me calmly, efficiently and said - 'can't promise but suggest you hang in there'.
I called Max Spielman too to check on photo. They called me back and said totally fine!
Passport Office updated me almost every other day and it arrived exactly when they said it would! FANTASTIC service and would love to thank Tom. He made an old lady very happy!

Absolutely fantastic service, applied using the standard online service, they turned round my application in seven working days with constant updating of progress via emails and texts, delighted and amazed at the speed and efficiency of this service, thank you passport people !

Fabulous using what’s app. Ahmed dealt with my stupid many questions calmly and professionally
Expensive but worth it 😀

British Passport were fast and efficient in arranging my passport. The 6 day waiting period that was allotted to me was genuine and I received my passport on time.

Thank you so much British Passport for your excellent service!

The accessibility of the whole application process was so much easier. I have neurological problems and usually find official documents difficult to understand and complete. Great work I hope this model will be used for everything.

Living abroad, my UK passport expiring was forever a loaming dreaded experience. Even looked to fly to UK and do the fast track, as just so much could go wrong. But I eventually bit the bullet and decided to start the process early (passport not due to expire till Juen 2024). But for the US you need 6 months on your passport and visiting the UK at Christmas meant they might cause issues. So here goes. The online part was super easy (well getting the system to accept my photo took some time, but David Bailey I am not) but eventually the computer said YES, great. So, complete the form. I opted to pay for a standard courier to send in the document, wanted tracking etc, it cost but was worth the peace of mind. The updates from the office were excellent, knew each step of the process, we have your documents, we are reviewing, reviewed complete and progressing to printing, document being returned, then a tracking number etc. All great one thing i have not mentioned is the timeline, so from me submitting my application ( I sent the next day) to having my new passport in hand was....... 18 days (bet you were not expecting that, me neither). I could not believe it; I had heard of 12-15 weeks wait. But I can honestly say what a simple, straightforward, efficient service. For once a UK Government department knocked it out of the park. Thankyou.

I applied online and the Durham passport office received my old passport on the 10th August - my new passport came on the 18th!
Excellent communication from start to finish.
I am glad they use TNT for delivery - put my mind at ease.
They returned my old passport a few days later.
Very pleased indeed!

Very responsive and helpful

i applied for my child first passsport on 7th july all documents sent and was updated last on 24july and since then nothing has been done,no passport print yet.

Very quick and prompt delivery.
Easy communication through WhatsApp once received email.
Nice and polite when speaking to them. Gave me updates on my passport via WhatsApp.
Told me my passport had been posted. After a while they contacted me again to see if I'd received my passport and would I mind giving them a review. I can not fault them one bit, I would have given 5 stars but there is always room for Improvement. That's the reason for the 4 star review but believe me Improvement aside definitely 5 stars from me.

Extremely helpful and polite. Passport was back in 2 days unbelievable service would defanately recommend.
Thank you Mudeeb.

All was well with my passport application - a good service

An exceptional passport service. Sending your passport to total strangers in this day and age was initially worrying. But Ahmed very quickly put my mind at rest and him and the team delivered on their promises and I received my new passport within 3 days of their appointment at the Peterborough passport office. Highly recommended and have no concerns. Stefan

Good luck trying to get a refund paid fast track appointment of £160 on 23rd of may but it kicked me out and sent me to the beginning again but took my money rang them for days finally 5th of June said they were issuing a refund, 3 weeks later still no refund to ring them again and again and told rubbish to then be told they didn’t send the refund and didn’t no why it wasn’t sent then on the 23rd of June was sending the refund again as last wasn’t sent and oh yes you guessed it shocker nearly 3 weeks later again still no refund so so far it’s been nearly 6 weeks and still no refund honestly shocking

Easy to do via WhatsApp, friendly & quick communications. Passport arrived much quicker than expected Thank you.
Only minus point is that ParcelCompare Ltd puts value of the documents, so UPS charges VAT & some administrative costs which came to aditional £10.

You know those "too good to be true" situations? Here was a company offering a virtual overnight passport replacement and I was out of options, so took it. Paid the not meager sum and genuinely believed I had a 50-50 chance of being scammed.
They were amazing. Communication was faultless, and everything happened exactly as offered, and planned. Gets my unqualified recommendation.

EXCELLENT SERVICE!
Renewed my passport online and arranged to collect from the office in London, such a smooth process. On the day of my appointment I was expecting to be waiting around etc but in and out within 5 minutes.

The new office is so easy to get to and I highly recommend this express service, yes it is a bit expensive but ideal if you don't have a lot of time to wait for the standard service - I will always use this service in the future

Was a very quick and professional process. Was kept up to date at each stage. Many thanks 😊