British Passport Office Anmeldelser 

Very poor service charged £250 for a service which should have cost £125.This is not part of the passport office it is a separate service and a scam. I didn’t get my sons passport back for weeks and ended up having to go to the main office in Peterborough four times before I could get my passport for my son. They promised everything and as soon as things went wrong they didn’t reply to my calls or messages. I missed my flight for holiday and had to rebook and it was a large family holiday ruined by the poor service of this company. I would not use this company again and would like to make it very clear to other people you are best to do it directly with the passport office. This company do not have anything to do with the passport office and will not help you if things are delayed.

I paid extra for the expedited service which was quite expensive, but I can't complain about the quality of the service. Very helpful via WhatsApp messaging, prompt delivery, good communication throughout.

Outstanding Service
Very impressed!
On line application 19 Dec 23 (no fast track)
Passport delivered and in hand 23 Dec 23
Thank you so much!
Merry Christmas 🎄

Well that was easy.... Exactly what it says on the tin. Send details, pay fee, get passport, no worries..

Service rocks.....

Very professional from the beginning of the application. Painless experience

Excellent communication and customer service from Muneeb everything went very smoothly
Only hiccup was getting the right photograph

their service, trust, they mean what they say.

The service was very good. Helpful, fast and friendly correspondence. Only downside was the cost that was a bit high. I understand the quick and reliable service means higher cost but not sure the charge was needed.

Started renewal application on a Monday. The online application including import of digital photo from photo booth was flawless. I posted my old passport at 1400 on Monday - received my new passport at 1100 Thursday (within 3 days!) The old passport was received just 2 days later. Emails providing updates at all stages. Brilliant service which numerous other organisations would do well to learn from!

On December 3rd I applied to renew my passport before expiration in February 2024. The new blue passport arrived today, 10 days start to finish with daily text updates. Such an excellent service and a travel document costing £87.50 and with 10 years duration.Many other government departments would do well to study the work of our national passport office.

Received my new passport within 3 days of completing the online application. Texts and emails received during the whole process. Absolutely brilliant service. Thank you.

Living abroad makes passports renewals more tricky and stressful than needs be and being in a situation where my husband and I couldn't be without a passport for the time frames stated for renewals - and reportedly longer - so we started to explore other options! We discovered the UK Renewal Service through the British Passport Office and although to begin with the process sounded so simple I thought it was a scam. Although a big cost, the staff were super attentive to ALL of my many queries and we were absolutely amazed with the service and how smoothly everything went. We simply submitted scans of our passport pages and new passport photos, paid the fee, our collection appointments were booked as requested and we literally took less than 3 minutes to get our new passports at our collection appointment from time of entering the Offices!! Worth every penny of the fee and we would highly recommend this service to anyone needing to urgently renew their passport and to anyone wanting to take the easiest route possible! Thank you so much - we'll be in touch for our renewals in 10 years time for sure!!

Amazing - extremely fast and efficient service. Great communication throughout .

I have to write about the experience I received when renewing my passport both from the Passport Office and Redditch Post Office - excellent service.
I needed a new passport photo so decided to renew my passport at Redditch Post Office instead of online. I hadn't realise I needed an appointment at the Post Office to renew but the counter assistant pleasantly obliged. He took the photo, completed the form, I paid the money.

I received several text messages and emails from the Passport Office confirming my application was going through, the passport had been printed and despatched. I received my new passport NINE DAYS LATER - incredible service. Well done Redditch Post Office and British Passport Office excellent service and customer service, I'm very impressed, thank you

Great customer service, easy to use system

I was surprised this was all done via what’s app, this made it so handy and gave a feeling of being in control at all times. I was communicating to Ahmed and felt he was really trying to help me. Within a day I had completed the process and things were under way, when I felt I needed an update it was simple to send a message and immediately got a reply. Very happy with this ;)

Prompt, well informed assistance provided with enthusiasm and excellent communication with good response times.

Excellent service and friendly and helpful throughout the process. Outstanding customer service and you are to be commended. Thank you again Richard Frost

Only problem I had was when it came to pay the horrific price charged,!!!! it wouldn’t except my card details ? So you had to phone me to pay over the phone after many attempts.

This has to be the easiest process, to obtain any GVT document, from my personal experience. It was simple, to the point and extremely professional. My wife's Mexican passport was pretty simple and to the point, however, this procedure was incredible. I know my case was somewhat complicated, I just needed to be patient, while all the verifications were being done to confirm all the information that was requested and required. On a 1-10 id give the entire process an 11.