i just want to thank Hayley and the UK passport office for all their efficiency and assistance during the process. I am a senior and really new to online applications, and Hayley was so efficient and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My experience has been shameful,I'm stunned by the positive reviews, my wife applied in early September,admittedly she filled a out a question incorrectly. The options were not helpful as all possible... Vis mer
Prompt friendly and human. You just don’t expect good service from government agencies anymore. Try HMRC if you want to die with frustration. By contrast passport renewal is a joy. They grab your onl... Vis mer
Truly excellent service from start to finish. Realised my passport was close to expiry date. Gambled with doing an online application to save a trip to fast track and unbelievably got my new passport... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
British Passport Office offers online passport renewal services that make it simple and convenient for you to renew your passport.
Kontaktopplysninger
33 Parliament Street, PE1 2LS, Peterborough, Storbritannia
- 020 3859 7401
- info@britishpassportoffice.co.uk
- ukrenewalservice.co.uk
3,3
Middels
142 anmeldelser
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I have been overcharged by £75.00
I have been overcharged by
£75.00 for my two passports.I have contacted the HMSO.passport Head office in Wales.and are dealing with this fraudulent over payment.And my bank has been informed of this.I have checked my bank statement.and I was given the wrong cost by You!!! therefore I am demanding a refund as for £75.pounds.I will take this further and as being a government agent you are defrauding your customers.......
12. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Martin,
We apologize for any confusion. As an external service provider, we charge a separate service fee in addition to the official passport fees set by the government. This fee covers the convenience and assistance we provide throughout the application process.
We understand there may have been a miscommunication regarding the total cost. We will investigate the matter thoroughly to ensure accuracy. If any discrepancies are found, we will take immediate action to rectify the situation and issue a refund if necessary.
Thank you for your understanding.
Sincerely,
Team British Passport Office
An excellent service
I phoned this company and spoke to Ahmed on Bank holiday Monday as I had lost my passport and needed an urgent replacement- Tuesday of the following week - 8 days later !! I received my new passport.
Have no hesitation in using this excellent service.
6. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Jane,
We're delighted that you had a smooth and efficient experience with the British Passport Office. Keeping you informed at every stage is one of our top priorities. Thank you for your appreciation, and we're here whenever you need us.
Thanks,
Team British Passport Office
Good service
Very quick, professional and efficient service helped me a lot
Thank you
8. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Chriss,
Thank you for your kind words! We're pleased to hear that you found the process at the British Passport Office to be quick and professional. Keeping our customers informed throughout the process is crucial to us. We're grateful for your feedback.
Thanks,
Team British Passport Office
Exceptional service
Exceptional service, efficient, fast and most of all reliable - keep clear communication channels at all times, even after hours - and will not hesitate to contact in the future should the need occur - commendable on all levels, and 5 Star Service throughout !
6. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Customer,
Thank you for your feedback! We're delighted that you found the process at the British Passport Office to be quick and professional. Our team works diligently to keep our customers informed every step of the way. We appreciate your kind words.
Thanks,
Team British Passport Office
Lost passport replacement in record time
I came across this company after having lost my passport and going into a bit of a tailspin as I was travelling again within 2 weeks so needed a new passport in the quickest time possible. The process started with a phone call where I sent them everything on WhatsApp and they said they would deal with everything on my behalf. After a few days I received a tracking number which wasn’t coming up with anything so I started worrying the whole thing was a scam! Luckily a couple of days later the tracking number was working and just a couple of days after that my new passport came in the post! So just a week and a day all in, amazing!
25. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear IanK,
Thank you for your kind words! We strive to provide a quick and professional process at the British Passport Office, and we're glad that we could meet your expectations. Your feedback motivates us to continue delivering excellent service.
Thanks,
Team British Passport Office
efficient timely and courteous
3. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Tillotson,
We're pleased to hear that your experience with the British Passport Office was quick and professional. Our team works diligently to ensure a smooth process and to keep our customers informed. Thank you for your kind words and for choosing our services.
Thanks,
Team British Passport Office
Lost in Turkey
Stupidly lost my wife and I`s passports. We required them for residency in Turkey. Received new passports, delivered to our door, within 3 weeks, and that was despite taking 11 days for the passport office in Liverpool to receive our papers due to Turkish postal services and bank holidays in UK. Can`t thank the office enough for their fabulously efficient service and for putting our minds at rest with regular E-mail updates, letting us know what was happening at each part of the process. Big round of aplause to all of you and once again thank you.
25. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Fred,
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
Excellent
Amazing service !!! Super organised and lots of updates.
24. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Brian,
Thank you for choosing the British Passport Office and sharing your positive experience. We take pride in offering top-notch service to all our customers. If there's anything else we can assist you with or if you have any additional feedback, please let us know. We're here to help!
Thanks,
Team British Passport Office
We needed our passports in 12 days,the…
We needed our passports in 12 days,the government passport services were not helpful at all. So we contacted this company on Wednesday afternoon we received the first passport the following Thursday and second on the Friday and this was with a bank holiday weekend in between Ahmed was great and very responsive we can’t thank him enough for making sure we could go on our holiday
3. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Adam,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
TALK ABOUT BEING FAST
What can I say about the Passport Office but absolutely fantastic service. If I could give 10 stars I would
Last Friday 19th May 23 I decided to renew my old passport that ran out in 2014
so after phoning their customer help line where a young man said providing I still had the old one stuck in a draw somewhere I could do it all on line new photo taken details filled in old passport posted off to Corby today my new passport arrived at 2.30pm 24 May 2023 Can I just say a big thank you to all the hard working staff that made this happen. Now time to see if I can max the credit cards out and organise some long over due Hollibobs Nashville here I come ..
24. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear David,
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
A throughly Satisfied Customer
I was most impressed with the way the consultant took me through the process step by step, kept me informed throughout and responded to all my queries expeditiously. There was never a moment that I was left wondering as I was a bit worried about renewing the passport from India
20. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Soumitro,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
most helpful as i am a very frequent…
most helpful as i am a very frequent traveller and live outside of the Uk. your office organised everything and my passport arrived in under a week .Thank you
16. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Ronnie,
We're thrilled to receive such positive feedback about our service. Providing timely updates and ensuring a smooth process is what we strive for. Should you have any other questions or need further assistance, please don't hesitate to contact us.
Thanks,
Team British Passport Office
They did exactly what they said they would do.
They did exactly what they said they would do.
A timely and efficient service
17. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Customer,
Thank you for choosing the British Passport Office and sharing your positive experience. We take pride in offering top-notch service to all our customers. If there's anything else we can assist you with or if you have any additional feedback, please let us know. We're here to help!
Thanks,
Team British Passport Office
Thank you for the very high quality…
Thank you for the very high quality service it was quick and very pleasant
12. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Carolina,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
5 Star Service
As a normally super organised person, I went to check in for a flight (20 days prior) and was horrified to see my passport had expired in February! After visiting the government website to find there were no appointments available, I searched the internet & found the direct link to the British Passport Office. I sent my enquiry & was phoned literally 2 minutes later. Then via whats app I was given clear instructions of what to do. I took a photo with my phone which they turn into a passport style photo so no need to visit a photo booth. Then I sent my old passport tracked to their office in Peterborough. They book appointments & they attend on your behalf. Then I was kept informed of every step of the process. My passport was expected 2 days before I flew so my nerves were shot but it actually arrived within 7 days of the appointment! Approved, printed & sent - AMAZING! The cost of £250 is totally acceptable as without this service I would not have been flying in 5 days! Thank you so much for a 5 star service
27. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Katy
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
The service professionally splendid
11. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Thomas,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
Politely and calmly explained the…
Politely and calmly explained the process. Was available for support and questions. It's an expensive option but well worth it if you are short of time and get panicked by forms and computers. They ironed out all difficulties.
21. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Christine,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
Received passport within 1 week
I have used this service twice now for my own passport renewal and my mother's and both times they have delivered with efficiency and I had to do the bare minimal work. Very pleased with this service and would recommend to anyone who need there British passport as soon as possible.
21. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Dulay,
We're thrilled to receive such positive feedback about our service. Providing timely updates and ensuring a smooth process is what we strive for. Should you have any other questions or need further assistance, please don't hesitate to contact us.
Thanks,
Team British Passport Office
This is a very quick and efficient…
This is a very quick and efficient service with good communication. I would certainly use it again if I needed an urgent passport renewal.
10. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Dawn,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
Premium service was expensive at £320
Premium service was expensive at £320. They did deliver a new passport within 5 days however the stress caused due to the uncertainty was a bit much. I thought I had paid for a premium 1-2 days service however was advised following payment it could take 7-8 days. If it had been Premium which is what I believed I had signed up to the service would have been awarded 5 stars.
26. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra British Passport Office
Dear Maria
Thank you for your feedback regarding the premium service at £320. We apologize for any confusion or stress caused by the uncertainty of the processing time. While we aim to provide expedited services, unforeseen circumstances can sometimes affect the turnaround time.
We understand that you expected a premium 1-2 days service and were disappointed to learn that it could take 7-8 days. We apologize for any inconvenience this may have caused. We strive to be transparent about processing times and will take your feedback into account to improve our communication with customers.
However, we're glad to hear that we were able to deliver your new passport within 5 days. We appreciate your acknowledgment of our efficiency in this aspect. If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and are here to assist you.
Thanks,
Team British Passport Office
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