British Passport Office Anmeldelser 

All was going well for my daughter's 1 week fast-track appointment, the updates and online procedure was straight forward and kept you well informed ...that was until the actual day of the appointment!

Before booking the appointment I meticulously checked what documents would need to be provided for the passport renewal. This is due to my daughters long form birth certificate being mis-placed, therefore I knew I would not be able to provide it within the week. Nevertheless the only documents we were told to provide were her current passport and a signed, dated letter from myself (the mother) giving permission for the passport application for my daughter.

My partner took the day off work (self employed) to travel 2 hours to Peterborough with my daughters passport, his passport (just in case) and the signed, dated letter from me.

Soon after the appointment I received an update that the application was on hold as I needed to provide either the birth certificate or a signed, dated letter. I immediately rang my partner to ask why and he advised that they didn't ask for the letter off him, needless to say he turned around and went back into the passport office to give them the letter.

After some issues attaching the letter to the application they advised him that because I didn't write his name specifically in the letter (something that was mentioned absolutely nowhere in the guidance) that it is likely that 'AI' would reject the letter and that we should post in her birth certificate instead.

I cannot express how disappointing this entire experience has been. Time and money wasted despite following all of the guidance! Now I will have the stress and headache of trying to sort this out, by post, something we wanted to avoid completely by paying for the fast track service !

What a brilliant service!
Kept fully informed at every stage of the process. My wife and I received our new passports within a week of online application.
The admistrative system design team at the British Passport Service should be heartily congratulated on their achievement. A model for other similar services.

My wife and I both made online applications for passports and were amazed to get them back within 4 days. We received text updates at each stage of the process so knew exactly what was happening. Well done to all at the HM Passport office amazing service!

It's almost customary to criticise public service in the UK (or France/Poland, as the case may be!) but this was truly outstanding. I have bouquets for both the Passport Office and Royal Mail.

The PO website is simplicity itself. Refreshingly, considerable thought has been clearly been devoted to its design, layout and flow. Why, it's so clear that even Groucho Marks could understand it.

I started my online renewal application on 27th February and received my new passport on 5th March. That is outstanding performance, by any yardstick.

Royal Mail's collection service, too, was totally painless. They picked up my old passport and delivered it to the PO within 24 hours, speeding the application.

The whole process was transparent and efficient. Very good and timely communication.

I recently had to renew my British Passport in Australia , and a very helpful young lady , named Robyn was designated to assist me . She was exceptional kind and professional , and my passport took 8 days to get here , faster than getting an item from the Eastern States of Oz , which can take weeks . Dealing with the passport Office was a pleasant experience .

The online renewal system works brilliantly if it's a straightforward renewal and you use the digital photo route.

Digital photo taken Wednesday pm at a local photographic shop, application completed on line Thursday am, old passport sent off Friday pm, new passport received Wednesday pm. Amazing and full credit to the renewals service team.

I'm now annoyed though, I could have booked that heavily discounted cruise leaving next week!

Not travelling for months so no rush but received new passport within 10 days of sending my old passport by post.

I was kept informed of progress by text.

So much easier online, I remember renewing it about 10 years ago and that was a nightmare.

Top service!

Passport office workers themselves were very helpful, however they have this outsourcing company from this number 01753 204983, and the (don’t wish to swear)person put the phone down on me. Absolutely disgusting behaviour.
Found other comments on Reddit , the same happened to other customers. Appalling behaviour.
My question will be why my taxpayer money are given to useless subcontractor companies?

quick, efficient and free of manifestly redundant bureaucracy

I had a very difficult situation regarding damage to my passport and urgent travel needed.
Anisah and Noreen at the Peterborough office went above and beyond with a professional service and are a true credit to the passport office in Peterborough

After some initial misunderstanding on my part, the relevant documentation was found and sent off. Following that submission, I was kept informed on a frequent basis and the passport was even delivered here on a Sunday.

I had no problems and it was so easy. Thank you.

It was perfect from the first time I contacted the BPO. Somebody phoned me and explained the procedure.
I was kept informed of how the renewal was progressing and this morning I received the new passport.

Fantastic service. Applied online for renewal of my British passport just a week ago. Today I received my new one!

Service was fast, efficient and easy to use. I started the process on Monday morning and had my new passport on Friday morning.

I was helped by 'Ahmed'. He was the kindest most patient helper during my urgent need to renew my passport. Many many thanks.

I would give a 0 if I could. My story starts that I needed urgently my sons passport within 2 days on 15th December called Liverpool passport office and asked is any chance I can get my sons passport as soon as possible I have to mention it child’s 11 years old renewal I did agree to pay extra and the answer were NO unfortunately he missed 2 weeks holidays abroad and Christmas with family. We were in tears and devastated in meanwhile I found out there is service in Peterborough where sometimes you have to wait 4 hrs and you get a passport the same day. How unprofessional staff can be if they don’t know simple things and no any information provided. Do they really have to work in passport office. I didn’t spend my Christmas as all family for a first time. I will make a complain as well. That lady definitely need some training, I called around 11-11.30am.

The British Passport Office on this occasion deserve a pat on the back. We were in a bit of a predicament of which I won’t bore you with but to cut a long story short we were desperate for a replacement passport which had some specific issues on application.
Thinking we would have a much longer anxious wait to find out what would happen, 8.20am on 2nd January. We got the approval, then about 4 hours later it had been printed and was to be delivered the following day. It arrived on time. Thank You