British Passport Office Anmeldelser 

Prompt friendly and human. You just don’t expect good service from government agencies anymore. Try HMRC if you want to die with frustration. By contrast passport renewal is a joy. They grab your online renewal and process it quickly. If you have made an error or submitted a bad photo they phone or email and sort it instantaneously. They put customers before process. Our turnaround on the non-urgent service to was less than two weeks. Why are they so good, when everything else is so bad?

The two men working on the at the front door, scanner conveyor were rude and abrasive to everyone.
I had one of the first appointments at 8 am. All of the staff past those two were polite and professional.
The only reason I didn't complain in person to them is that I was on a one day emergency passport renewal and didn't want to jeopardise it in any way.
Even after overhearing what they were asking of the people in front of me and fully complying they were petty and rude.

Very clear process to get new and renewed passports. Service on line and on phone is exceptional and communication of each step is fantastic. Massively different experience to what I get in the US.

I moved to germany 18 months ago from northern ireland, i have a uk and irish passport, ive just renewed my uk one, the service ive recieved from start to finish has been brilliant, my online application, payment, the speed of my passport , and return of documents, first class, constantly updated on progress, big up the uk passport agency 👍⭐️⭐️⭐️⭐️⭐️🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧🍺

Apalling service. Seem to lose or not be able to track applications. Keep asking for the same documents over and over. Nearly 8 weeks in and no passport!!! Going around in circles. Worried my documents are lost .

Had my passport renewed. It took them 5 working days. I finished the form on sunday, sent the old passport off monday, they got it on wednesday, i received my new passport on friday. and that wasn't quite the tale of solomon grundy.
This was fast, I swear this actually took less time than it took me to get it rush renewed when I let it run out around a decade ago.

We are going to Egypt for a holiday in March. We are having trouble obtaining visas. The number we have been given is unobtainable and the website isn't fit for purpose.

this is not the UK Govt passport office - this is reviews for an intermediary

PETERBOROUGH PASSPORT OFFICE. My Wife and I had 1.20pm and 1.40pm 7 days fastback appointments today. We were seen very promptly and the two male staff members at counter 8, especially the lead one, were superb. Charismatic, personable, professional, efficient and a real pleasure to deal with. Quality personnel, such as them, represent the Passport service in an outstanding manner. It is also worth stating that every Staff member was pleasant, helpful and gave customer service at the highest level.

UK Gov!!!! by mistake googled UK Passport and thoght that the top result UK Gov was the correct one.
Wrong and I only realised after filling out the for which required me to pay the chage. As soon as I hade done this I realised that it was a scam site.
II teid to recall the paymeent without sucess.
I aske them to refumd the money etc which resulted in them saying the would retun part of it as there was a handeling charge.They did nothing!!
I am still awaiting this payment.
SO STAY AWAY FROM THIS COMPANY

My passport ran out so I sent the information, photos, money, etc for a new one. I sent an email asking if anything else? All I got was utterly useless Bot replies. "Send information. If done, ignore this email". After a few months I got an email saying send extra details in a few days (even a few weeks is doubtful), which is impossible from Spain. I then got an email saying they had cancelled my application. Though they had done nothing, they said they were keeping my money. I tried to start a complaint and like the nasty tyrants they are, they just closed it. They never returned my old passport. I have tried a second application and though they got everything some weeks ago (recorded delivery), I have hear nothing from them. They are Little Britain people who know nothing of "abroad". They ask for copies of utility bills, which we do not get in Spain. The same with bank statements. They ask for photos with codes on, which no one in Spain knows about, so I cannot do it online as there is no other option. These people are all WFH, without the working bit. Daytime TV I think, like 80% of WFH and using "mouse movers" to pretend they are working. Now I am in limbo without an all important passport. I have in effect been made stateless WHICH IS ILLEGAL UNDER INTERNATIONAL LAW. How to deal with deadbeats who do not give a damn and people in charge who care even less? They get one star from me because it cannot be less.

I recently had my expired UK passport renewed through U.K. PASSPORTS and would not hesitate to highly recommend their services to anyone else. They are courteous, professional and very informative of the entire process resulting in an extremely efficient 4 week turnaround. I would like to thank Robyn for her expert personal assistance and guidance throughout this procedure. Well done guys!

The passports for my wife and myself had around 8 months until they expired but would be 10 years old in a few days time. That meant we couldn’t use them to travel to the EU and possibly other countries as well.

We had heard lots of stories about the lengthy delays in renewing passports especially during the summer months but had little choice. We applied online on 8 July, sent off our existing passports on 10 July and received our new passports on 16 July. We were kept informed of progress by text message and email frequently during this period.

An amazing service and first class communication.

Having to renew my passport from abroad is always a worrying subject but I was amazed
My passport was sent from over seas by courier on June 20th and I received my new passport and old passport seperate in only 18 days
Cant thank you enough

I cannot praise the Passport Office highly enough. Having heard lots of horror stories about its inefficiencies, I was expecting the worst when I recently renewed my passport. But they have excelled themselves. Look at this timeline. 21 June: online application, old passport posted off. 25 June: email telling me all was in hand. 28th June: new passport arrives by post. 1st July: old passport arrives.
So.. a brand new passport printed and delivered within seven days. Amazing ! And all for the standard price of about £80.
The Passport Office is an outstanding example of the level of service that all UK government agencies should be offering. Sadly, very few get anywhere near emulating it.

When I realised my passport was expiring I groaned. Being abroad I assumed it would be even more laborious than it was 10 years ago. Well I was wrong. From the day of application, the updates flew in and it was done within a week of receipt. And sent straight back to me. It just feels like the people behind the scenes really care and make sure everything is done quickly and properly, I can honestly say this was a great experience. Thank you to the people who take such care, it's a great privilege to deal with you. Now, if you could share your secret with a few other organisations...

Applied to be a two passport holder sent all relevant paperwork off thought that my application was going through. I even told the post office passport office that I would be away for six weeks they sent me a letter saying they needed more paperwork to process my application. I did write in my letter that I will be Abroad and they needed to email me but this wasn’t adhered to When I returned six weeks later I saw a letter from the passport office telling me that they needed more paperwork so I printed all the paperwork they wanted off and sent it to him to post to a half weeks later still nothing happened so I phoned up and was found that my application had been denied because they had sent another letter saying that if I hadn’t sent the relevant paperwork by the 20th of April they were cancel my application and they would take my £93 and not refund it I think is totally disgusting I made a complaint. The complaint wasn’t written up properly and I’ve just found out that I have to reapply and Pay over £100 now to go through the whole process again I feel this is totally disgusting and the customer service of the UK passport office has a lot to learn about how they treat their customers because they’re not looking at the complaints and they’ve just made nearly £100 off me. I have made another complaint and hopefully they would read this one because it doesn’t seem that they’re reading the other complaints properly and they will honour a free application so I’m not over £100 out-of-pocket and I can get my second passport be very aware that this will happen I was told 10 days my complaint will be dealt with. I’ve waited over 3 1/2 weeks and get told sorry complaint is not going any further. You need to reapply and pay extra money. Totally disgusting.

I was astonished at the amazing customer service I received from Christa! Very responsive, very friendly, dealt with all of my questions and provided all the updates I felt I needed. Couldn’t be happier with the outcome (unless I win the £40 refund).

Further, the new passport was delivered very fast l, within 3 weeks. I’m super grateful, thanks! Especially since I have a holiday booked for my birthday and thought I might have to get an emergency travel document… huge relief

Used post office at chesterfield to renew passport they were brilliant, The passport office text and emailed when they received application ,also when it had been reviewed and printed text and emailed when it was sent back ,brilliant service throughout kept me informed also very fast service ,post office to getting new passport back less than 2weeks ,top marks 😀

Customer service were fantastic with help and guidance especially Adnam and another colleague but unfortunately I can’t remember her name. I was really impressed, thank you so much.