Scan.com UK Anmeldelser 3 979

Very good service. Results came through quickly.

helpful stuff

This service is fast, efficient and well worth every penny! The staff are great in dealing with you over phone from start to finish!

Excellent to compare places to book.

However, because the booking wasn't direct with the company, I got told that the time I booked for my scan was no longer available (and only got told this the night before) and I had to rearrange which was a significant inconvenience.

Not the fault of the company, however it is a flaw in the system. Hence the 3 stars

Super fast from booking to getting scan report. Cost was very competitive also. All round would recommend if you are looking for piece of mind quickly and efficiently

Quick turnaround. Since booking to scan took 3 days and resutls 2 days after. 5 days in total .

Very good quality and well skilled professionals

I am really happy with the service from scan.com. Very quick at replying and very quick turnaround- don’t listen to the negative reviews - if you are needing peace of mind quickly these are your guys. I booked the scan on the Friday, spoke to doctor same day, called the clinic on the Monday to confirm a slot for the Wednesday, had my scan Wednesday morning and results back by Thursday afternoon, then I asked for the photos and scan.com sent a link over in minute. Really happy and wouldn’t hesitate to use again. The only thing is that the report was a little bit brief.

quick and easy to book and the MRI team were excellent

Professional and courteous. I have mobility issue due to injury. I requested for a wheelchair from the entrance,and the MRI Technician kindly wheeled me into the MRI unit. The MRI procedure took around 40 minutes. The Technician spent extra time and effort to get more clarity of the images, to ensure an accurate diagnosis. I received the report in 3 working days, and the clinician on call clearly explained the report to me. The booking process for the scan is also straightforward. I contacted scan.com after 2-3 weeks for additional information about the report from the clinician,and the same was kindly provided.

Excellent service and great value for money with speedy service

Excellent friendly caring staff. Results delivered very speedily.

The team at Taunton were extremely kind and patient with me when I had the MRI as I suffer with claustrophobia.
The Doctor with Scan com who I also spoke with before and after the MRI was extremely efficient and prompt getting the results to me.

They are very efficient at taking your money. Thereafter things don’t work very well.
Communication was slow prior to the booking of my x-ray. I had to complain via trustpilot to get any action.
Then you have the problems of getting a copy of your x-ray. It is a week from the date of my x-ray and, when I had finally got into my portal I find that they still haven’t posted my x-ray there. I have an appointment with my consultant tomorrow and, as a result, I can’t send him the results of the x-ray so he is working blind. The whole reason for going privately was to get my knee and hip pain diagnosed and treated quickly but these people can’t do the simple thing of getting the scan transferred to my portal so I can see my consultant.
And then, to add insult to injury they are very quick in asking me to give feedback on their service.
Hopefully this feedback will make it through trustpilot and won’t be challenged with obfuscation and threats to have it removed if I don’t provide specific information.
I definitely would not use these people again.
And if you read their response below, they really don’t understand what I am saying. Time and again I ask for the scan image not just the verbal report as my consultant wants to see the actual scan rather than look at another persons opinion on it. But they continue to defend themselves by saying we have the report.
And, they still haven’t managed to get the scan onto my portal and are now saying it could be seven days before they manage to get it there. As a result it is likely my consultant meeting will be a further waste of time and money.
My conclusion remains - I would never use these people again.

From start to end the dealings I had with this company were painful.
I requested, paid for and booked in an abdominal mri, was called back by the 'clinician' that day and was told an ultrasound would be better. I was told I would be referred to a different hospital as the original one booked didn't carry out ultrasounds. I waited a week, kept chasing to be told that the referral had been sent and the hospital would contact me. A week later, I called the hospital directly (even though you are told not to do this) they told me that they had only received the referral that day!!
I was booked in for my ultrasound the following day. Then followed an anxious 4 day wait for the results..... which turned out to be pretty pointless as it pancreas was obscured by bowel gas and couldn't be seen on the scan anyway. The whole point of my having the scan was to look at the pancreas due to my close family history of pancreatic cancer
I then googled, and apparently up to 50% of ultrasound scans are unsuccessful on the pancreas as its behind the stomach area with lots of gas. It was completely the wrong type of scan to have and I don't know why they would have changed me to this type of scan

So, I'm a lot of £££ down and still no wiser.

Edit: scan.com uk tried to flag this review as not genuine, even though they have all my details. Clearly they don't care that they are giving terrible service and advice

Not entirely scans fault but this was not even close to as fast as advertised. 1 week delay until appointment because site messed up, now it's been nearly 2 weeks for results... with the best will in the world, not worth the money.

Edit:
Message from trustpilot, apparently you tried to flag this as not genuine? Is that what you do when you receive a negative review, immediately try to flag it as not genuine to get it removed? Yikes. Definitely wont be using your company again, that's pathetic.

Amazing Staff

Great staff very helpful

Very efficient, excellent comms, scanned within a few days at a price I thought was reasonable. Results were explained to me and the report generated has 2 copies, one with the medical words and one with Automated links that explains them which I found very useful