This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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Hidden service charge, misleading sales process!
The sales process is misleading and hidden 'service' charge (in my case £13.95 on a £6.95 free delivery product!) The total charge at the end of the online sales process was £6.95. Upon checking my credit card app, the actual amount charged was £20.44. This Florida based company is NOT TO BE TRUSTED!
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Roger,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
It's a scam...avoid
It's a scam...avoid! Additional hidden charges added on after checkout (you'll see them on the order confirmation email), and they refuse to cancel your order and issue a full refund (even when requested immediately after ordering)
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Continuing to avoid repayment
As per my previous review, I was chasing this 'company' for a refund. I have, in writing, that they will send me said refund. However, they are now experiencing 'techical issues'.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scam - extortionate secret service & delivery fees
They added an extortionate service fee after the final payment page so I tried to cancel 2 mins after purchase. They told me it was too late and I had to wait for the parcel and then return it. I've now been told it will cost me £15 to send it back tracked postage to China.
Absolute scam of a company - avoid at all costs.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Alex,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
I have had the same experience with the…
I have had the same experience with the hidden service/eco costs. I don’t understand how they are getting away with. The charge didn’t show when I paid via PayPal. I was alerted when my bank got in touch with me as they suspected fraud.
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Its a SCAM company
Its a SCAM company, misleading, stay away from them! They charge you a hidden "processing fee" which is no where to be found at checkout. Maybe it is written somewhere but it wasn't clear. See if you can spot it.
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers, do not order from this company
This company is a scam. I ordered an item for £11.95 with free shipping and got charged an extra £19.94 for 'Services and shipping' and what they call an 'Eco-charge'.
Then a few months later they try take another £30 out of my account for no reason whatsoever.
Absolute disgrace of a company and I look forward to reporting them to UK Trading Standards.
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
AVOID
AVOID
Shoes advertised at £14. Took £30 from card and tried to take twice until my bank alerted me as a possible scam. Advertises as uk company but any returns have to go to China at your expense. Hidden postage charges.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Martin,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Purchased a smart phone from this…
Purchased a smart phone from this company. There were hidden charges not shown at checkout, (illegal). What should have cost me about £10 actually cost £29.60. The product arrived today, it will not charge up, the instructions are so minute as to be illegible. You cannot read them. This company is a scam unit and unless I receive a refund I will continue to highlight what a sham they are.
Totally disgusting
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mark,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The worst company I have ever encountered. AVOID!
I placed an order with Ozerty UK and they charged me over double the price, stated on the order! I contacted the customer service department who were absolutely useless and no help. The whole experience was a nightmare and very stressful. You cannot trust this company. Avoid at all costs and do not do buy for them. They are the worst company ever.
21. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Daniel,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Would give a minus if I could
Would give a minus if I could. This company takes money from your account and due to technical issues cannot refund it. They are liars and thieves. Do not touch them with a barge pole
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
I ordered a Senior Smart watch for…
I ordered a Senior Smart watch for £9.49 & was shocked to see an additional amount of £13.95 added to the bill for "services". I tried to cancel the order. It was impossible.
This is a dreadful company to deal with, and not at all "Senior" friendly. When the watch arrived I was unable to get it to work - neither could my son-in-law or grandson. The user leaflet was in such small print - it was illegible. I abandoned the watch in despair. It seemed impossible to return it. I then had an email from Ozerty offering me £5 of my next purchase..............
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Dinah,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Order
Liars, I went in to see a product and gave up because of their huge fees, but they somehow saved my data and after half an hour they confirmed an order I didn't make. I wrote to them to return my money, but a woman began to develop theories about how they could not return my money, but I had to receive what I supposedly ordered and return it to them. You don't even log in to their site. Scammers and data thieves and you don't know how much money they will take from you and for what.
14. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Frauds. The fact after aborting my order…
The fact after aborting my order because l was not totally happy giving card details to pay. Then l started getting messages from my bank Nationwide saying that they had tried taking money out my account 4 times. Even though l hadn’t completed the order.
13. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ness,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Do not fooled by their cheap offers!!!
Please read all the other negative reviews (I wish I had) and avoid this company like the plague! No mention of the extra charges (apparently environmental fees???) after you go to checkout! Then they set up the payment with your bank as a standing order for monthly subscription payments whether you have bought anything or not!! Luckily my bank brought it to my attention and have refused any payment to this shameful company. Have cancelled my debit card so the details cannot be used again by this company and now I am without a card until the new one arrives. Better than being robbed though! Dreadful that this is allowed to carry on.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Lorna,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Said item was post and package free
Said item was post and package free. On receiving order confirmation £13.95 was added for ‘services’. Immediately tried to cancel but was told order being processed couldn’t cancel. Been emailing constantly and all they will do is refund amount of item which was£9.49 if I pay over £15 to return it to China. Item is poor quality and badly packaged - wish I’d seen reviews before purchasing. DO NOT USE THIS COMPANY.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Gillian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAMMERS they take more money from your bank
I ordered a step counter for a gift and got a second one at a reduced price total should have been £14.80 they took 2 transactions totalling 28.75. I asked them to refund the difference they refused I ask that they immediately cancel the order and refund they refused said they had already been dispatched they hadn't. They said wait until delivered then you can return I said not if your going to charge return postage. Guess what items delivered 10days later in damaged packaging on 48hr tracked postage from an address in reading yet in order to return I have to pay for tracked return postage to a place in CHINA. This is one big scam and I wish I had seen the reviews first DO NOT USE this company. Now registering a dispute via my bank. Something needs to be done about these SCAMMERS
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello Mrs Lock,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The worst online (scam)company
The worst online (scam)company, they charge whatever they want and they get away with it. We should report it to be shut down. The pay £5 for the reviews on their website. No one to talk to
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Luan,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Disgrace…
As with all the actual customer reviews, they tried to make multiple debits on my card, which I have cancelled, and amount deducted for the item purchased was more than expected courtesy of their "Services" charge, not clearly stipulated but apparently buried in the small print. Having read some of the, so called, good reviews I can only imagine that they write them themselves.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Russell,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I'm surprised they're still allowed to…
I'm surprised they're still allowed to operate. They put false payments through on your bank account. I bought an item for £11.49 and was charged an extra £18.95 'Eco Charge' which they won't refund. 6 weeks later I was charged another £29.99 as I had somehow signed up for their Premium Service subscription, which they have now cancelled and refunded.
11. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Andy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.