This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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The worst online supplier I’ve ever…
The worst online supplier I’ve ever come across. I’ve been overcharged more that double on 2 occasions and when I’ve requested my order to be cancelled continuously , I’ve been ignored.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Patrick,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Beware of the eco charge.
Ordered a kitchen knife with a price of £11.49 listed on their web page. I was amazed when I saw the final invoice that they had added an eco charge of £13.95 making a total purchase price of £25.44. Tried to cancel the order, but they said the order had been processed so were unable to cancel.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Robert,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam, will use your card details if left in basket!
Scam, took my card details off an abandoned basket and charged me twice for something I didn't order. [Update added 11/12/25] Please, anyone who reads their reply to my review below [added 6 months later I may add] DO NOT order from this company, DO NOT add your card details into their website either. Their suggestion to help me with my order below is misleading. Just Google them, they track you entering card info and then use it to place orders illegally, they are known for it! This is a scam. OZERTY have replied again today below stating that what im suggesting is not possible which is misleading, it is possible. Perhaps they can explain why they trade in multiple countries under different domains, each one has nothing but 1 star trust pilot reviews [hundreds of them] ALL for either identical issues to mine of taking money on abandoned carts (which IS possible and IS illegal!) or for taking multiple payments over long periods of time out of peoples accounts and hidden subscription fees. Or is EVERY SINGLE customer you deal with lying Ozerty?
8. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Tony,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
EDIT:
Dear Tony,
We understand your frustration, but accusing a business of being a scam is a very serious allegation, and it should not be made lightly.
What you describe—abandoning a cart and then being charged without ever entering your card details—is simply not technically possible. If your card was used without authorization, it is far more likely that the compromise happened elsewhere, but certainly not through our website.
We operate on Shopify, and we never have access to customers’ card numbers. Payments are processed exclusively by regulated gateways under Visa, Mastercard, and Amex rules. Due to PCI DSS compliance, neither merchants nor hackers can retrieve card details from Shopify systems.
In simple terms: we cannot charge a card we do not have access to.
Regarding reviews, we do not use Trustpilot’s paid tools to collect feedback from all customers. As a result, only upset customers tend to post here—which is why even companies like Apple or Amazon show similar patterns when they do not use Trustpilot’s paid services.
Your situation matters, and we would have addressed it immediately at the time. But claims that we “track and use card details illegally” are completely false and technically impossible.
We remain available if you need clarification.
Scammers…
I would give them a minus 10 if possible. As soon as I saw the ridiculous eco charge, I cancelled my purchase (as it seemed like a scam at this point) however 2 days later they still proceeded to send me the item and refused to refund the 15 pound extra charge fora 9 pound item. DO NOT BUY FROM THEM!!
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Maarit,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Sharp practice to say the least.
This company is dishonest and, at best deceitful. I recently ordered a product advertised at £9.49, less a small discount and so authorised via my bank card, a payment of £8.44. To my concern I found I had been charged £22.44 and having tried to cancel the order within an hour of placing the order, on a Sunday the company refuse to do so but tell me it is an “ENVIRONMENTAL CHARGE” It is true to say that if you go through all the small print you can find this and it will be applied to any purchases of less than £20.
Do not deal with this company under any circumstances.
Paul Helm. 10 June 2025
8. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mr Paul,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I’d give a zero if it would let me
I’d give a zero if it would let me - Had to cancel my card with my bank kept charged me more than double
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Michaela,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid
Avoid, avoid, avoid. They are scammers. I am looking for the way to repot them.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Anzelika,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This is an awful company
This is an awful company - Chinese I think. They took my credit card details for my basket of £9.67 goods and £2.89 delivery, but then proceeded to add further charges, including an "eco charge" for orders under £20, so the final delivery charge was £28.33 - so a grand total of £38. They also seemed to corrupt my Google account which ended up with Chinese? hieroglyphics, which I could not remove. I had to delete the app and reinstall. DO NOT USE THIS COMPANY.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Peter,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Absolute scumbag scammer of a company
Absolute scumbag scammer of a company. They add a £20 charge onto your price and the money comes out before you even click confirm.
I then complained saying I wanted a refund and cancellation 5 minutes after I had purchased it. They continued telling me the £20 charge was obvious to see, and then proceeded to say it was too late to cancel it, so I received my parcel. When I told them I wanted to return it they said I have to arrange it and pay for it myself and to send it back to an address in china.
I hope they burn down and wish these scammers the very worst :)
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Andres,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Terrible company
Terrible company. I ordered an item which cost £11.42 including shipping. I was charged an extra £16 for 'services'. I tried to cancel straight away, was not allowed to. The item arrived faulty and unusable. It was eventually replaced despite my emails requesting a refund instead. They then took the money twice more. My bank had already put a stop on them. Terrible time wasting experience.
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent company
Fraudulent company. They charge you 4 times the item after entering card details
7. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Sofia,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dreadful
Dreadful. Just ordered a product that was only £8+ £2 postage but when the order was completing it defaulted to extortionate delivery charges and has cost me £27 instead. I received an order confirmation but when you try to track the order the site is not available. Having now read the other reviews reporting the same "theft" issues, i have blocked my Barclaycard but have to wait for the money to be collected to dispute it. As i write this my phone is being bombarded with scam discount messages from Ozerty. DO NOT USE THIS COMPANY.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mrs Karen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Extremely dishonest and fraudulent…
Extremely dishonest and fraudulent company. They charge money again and again from your card without permission. They charge amount which is double what you see in your check out basket and don't cancel your order or refund the money. Customer services is useless and nobody answers the phone. Their tactics are deceptive and fraudulent. Never buy from this company.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Faz,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Deceptive Checkout Process - Attempted to Overcharge by Over Double
Be very careful when using Ozerty. The price they showed me initially was not the price they tried to charge me. At the final payment screen, I had a credit card charge that had mysteriously jumped to more than double the total cost price.
This is a deliberate and deceptive tactic. Thankfully I managed to avoid it due to not having that amount in my bank, but it's a dishonest way to do business. I strongly recommend you shop elsewhere.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Josh,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam
Terrible, went to purchase a medical product for 13 pounds. They tried to lift 27 multiple times and my bank thankfully blocked it and froze my account. Dodgy as all hell, and when I reported it to Ozerty, they didnt acknowledge the fact they tried to lift double the amount. Cowboys, avoid at all costs.
Edit: And as you can see, their response... 6 months after the fact. This is not a legit company folks, or if it is, its very very badly run.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Sam,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Extremely Disappointing Experience
Extremely Disappointing Experience – Overcharged for Delivery and Poor Customer Service
I recently ordered an item from Ozerty UK that was clearly advertised as **£3.40 with free delivery**. However, after placing my order, I was shocked to find an **extra £14 delivery charge** added to my bill. This was never mentioned during checkout, and I feel completely misled.
When I contacted customer service to ask for my money back, I was told I would need to return the item—**even though it hadn’t even arrived yet!** How am I supposed to return something I haven’t received? Their response made no sense and felt like a stalling tactic.
To make matters worse, they have completely ignored my follow-up emails. It seems like they are just trying to keep my money without providing the service promised. This experience has been incredibly frustrating and disappointing.
**I strongly advise others to avoid Ozerty UK.** Their advertising is misleading, their customer service is unhelpful, and getting your money back is nearly impossible. Save yourself the trouble and shop elsewhere!
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudster they keep your bank card…
Fraudster they keep your bank card details then charge you for a item you never ordered
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Fraud Alert!
Fraud Alert!! Ordered a pair of gloves and when I proceeded to pay, the amount being charged was approximately x3 the price of the gloves. I had typed my details into website but I cancelled prior to confirming. They still attempted to take the money.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi William,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I purchased a small tube of leatherRead the smallprint…
I purchased a small tube of leather repair for £4.49 I never noticed in the small print for 1 item there was a £18.34 service charge making the end price of over £23,I queried it with Ozerty who pointed out the service charge but do nothing about it.I would never use Ozerty again and recommend any one else do the same.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Michael,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Same added charges despite never…
Same added charges despite never submitting. Declined payment when bank queried it but has gone through anyway. I decided to cancel my card and get a new one for peace of mind. I’m normally hyper vigilant but obviously not this time.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Gillian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.