Humax Anmeldelser 3 035

Humax freely box works perfect and super fast delivery from humax direct. Hope they provide better software support than the aura box this time.

Sent a faulty item. Customer services did not reply for four days. They didn't listen and were very rude on the call. I eventually received an email from a customer service agent eventually organising a return. The return process is painful and time-consuming and I am still stuck with a device not working and I don't have the money to replace it. I will never buy a Humax device again and have been a loyal customer for over 20 years!

New Humax AuraEZ is not a patch on the old Aura Freeview box. Not being able to upgrade apps or indeed install new one is a serious omission and makes the AuraEZ useless to me. I am NOT impressed at all.

I have been trying to get issues with the aura ez resolved but the support email Mail address is returning the e mail as undelivered. the Aura ez is like the original aura full of bugs. I've even tried the humax direct support e Mail address and that has been totally ignored

I ordered the device one day
The following morning it was delivered
So thank you very much
Kind regards Brian Lawrence

I bought a Humax Aura a couple of years ago. It allows me to record TV programmes and watch when we want. It is a fantastic machine. It has huge capacity and is very easy to use. I had an issue (not a fault) and I emailed them. They replied quickly with the solution. I would buy another, if it died. It would be 5 stars, but it has some bugs that the updates have not solved.

Prompt response and clear and precise instructions and advice

Contacted Humax to order a new remote, old one had given up the ghost. The very next day it arrived in excellent condition and works superbly well

Next day delivery and a good piece of equipment

Humax customer support email Address uksupport(a)humax-digital.co.uk keeps returning a delivery failure.
Also I've tried 3 times to register the warranty but the submit button fails to work.
Finally on the new aura ez set top box there is an issue with the recording guide not being populated with a schedule as well as and bbc2 and itv are not where they should be

Remote arrived within 24 hours from placing the order! What’s not to like?

The sales department were very helpful, ordering online was easy and delivery was prompt. I ordered a replacement remote because some of the commonly used buttons on my existing elderly one had stopped working properly. The new one is like for like replacement.

Delivered efficiently

Marcus who dealt with me helped via email, being extremely prompt and giving me all the advice to try and rectify the problem I was having and after going over a few resets we came to the conclusion that the remote needed replaced so he sent 1 out and now everything is working fine as it should...thank you Marcus and team Humax

I rang Humax for help with my new remote control and a gentleman called Marcus was so helpful talked me through some things to do. He then sent me an email explaining ways to also be able me to turn the television on and off which has been a marvellous help as I am older and disabled. I am just so pleased I could not have done this on my own.

Still the quality kit I've been buying & using for donkey's years.
Sad to see the end of the line for the Freeview recorders.

Ordered online after being informed of the correct replacement and delivered very promptly worked straight out of the box. Excellent service

It is unusual these days to get such quick, efficient and helpful support from a company.

I was dreading the day that I would be forced to put my 16 year old FOXSA-HDR on the scrap heap. But with the excellent support and advice from Marcus it wasn't the case. The problem was with the remote control which I have now replaced.

Excellent customer service.

Dee

The goods came the next day. So quick