Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Vis mer
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Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Vis mer
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Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
Angel Building, 407 St John Street, EC1V 4EX, England, London, Storbritannia
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy and quick
20. september 2026
Svar fra Hotels.com
Hi Anna,
Thank you for your review. We’re pleased to know you had a positive stay and enjoyed the overall experience.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Sean,
Thank you for sharing your experience. We’re glad it was quick, easy, and secure. It’s great to know everything worked smoothly.
Thanks,
Hotels.com Customer Support Team
Great hotels at reasonable prices
I wanted to say a small thank you to Hotels.com for the offers it has had on hotels I booked for my recent holidays to Austria, Thailand and Vietnam. The rates are often very competitive and availability of rooms is also very good. For a company of its size, it maintains a rather boutique feel to the way bookings and rewards are handled and I must admit it is slowly taking over Booking.com as my go to for hotels, which has gone pretty downhill in recent years as far as value for money is concerned. I've also never had a single issue with bookings and check-ins.
28. august 2026
Svar fra Hotels.com
Hi Kai,
Thank you for sharing this. We’re glad our rates, availability, and booking experience have stood out across your trips. It means a lot to have earned your trust.
Thanks,
Hotels.com Customer Support Team
Confusing website
Confusing website. Booked wrong night & no customer service to rectify issue.
12. september 2026
Svar fra Hotels.com
Hi Clare,
Thank you for sharing your feedback. We understand your concerns about booking the wrong night and not getting the support you needed.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
the room was musty
the room was musty, no guidelines on how to access wifi, carpark full of potholes, general air of lack of maintenance. coffee to breakfast undrinkable. Staff pleasant and helpful.
29. august 2026
Svar fra Hotels.com
Hi Jenny,
Thank you for taking the time to share your feedback. We understand your concerns about the room condition, amenities, and maintenance, and we’re glad to hear the staff were pleasant and helpful.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Unsatisfactory outcome
When completing a payment the web site warned there had been a problem and that I should try again. I did and ended up with a double booking. Despite many communications and live discussions I have not achieved a refund or the ability to book a different hotel for a one night stay. Very poor customer service and no solution other than to lose my money.
3. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your feedback. We understand your concerns about the payment issue, the duplicate booking, and not receiving the support you needed.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi George,
Thank you for sharing your experience. We are glad to hear that you had no problems and appreciated the great selection available. We know how important it is for travelers to have a smooth booking experience with plenty of options to choose from.
Thanks,
Hotels.com Customer Support Team
Good hotel, poor breakfast
Staff were very friendly and helpful. Hotel was spotless and rooms acceptable. Good location. However, breakfast was poor (items not re-filled, poor selection, not great quality).
17. september 2026
Svar fra Hotels.com
Hi Kim,
Thank you for sharing your experience. We are glad to hear that you found the hotel charming and that the booking, payment, and app experience all went smoothly. We know how important it is for both the stay and the booking process to feel convenient and enjoyable.
Thanks,
Hotels.com Customer Support Team
Quick and Easy
Easy to navigate, booking were exactly as shown in the pictures and no problems faced by us. Nice and easy.
28. august 2026
Svar fra Hotels.com
Hi Usman,
Thank you for your review. We’re glad to hear the booking process was easy and that everything matched your expectations.
Thanks,
Hotels.com Customer Support Team
Good rate and good hotel
16. september 2026
Svar fra Hotels.com
Hi Rambabu,
Thank you for your review. We’re glad to hear you found a good rate and enjoyed the hotel.
Thanks,
Hotels.com Customer Support Team
The Arms hotel Stay
The Arms hotel was ok, for the few nights that we were there.. I reached home and three letters were waiting. Three fines for using the car parking facilities. We talked about this at the reception when I arrived and I paid amount extra for the parking. So now I have too go through this traumatic situation. The lack of communication between the hotel and private company is to blame and as soon as someone at the hotel answers the phone, the hopefully this will be solved Shame this has happened.
7. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concern about the parking charges after your stay and the confusion around the parking arrangement.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
A stress free experience.
It was a simple process and I managed to secure a booking with all my requirements, at a good price.
10. september 2026
Svar fra Hotels.com
Hi Jo,
Thank you for your review. We’re glad to hear the booking process was simple and that you found a great option at a good price.
Thanks,
Hotels.com Customer Support Team
It was easy and convenient
It was easy and convenient. And having a good cancellation policy is very good.
28. august 2026
Svar fra Hotels.com
Hi Lyn,
Thank you for your review. We’re glad to hear the booking process was easy and convenient and that the cancellation policy worked well for you.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Adam,
Thank you for your review. We’re glad to hear the booking process was quick and easy.
Thanks,
Hotels.com Customer Support Team
LIMITED ACCESSIBILITY / DISABILITY
LIMITED ACCESSIBILITY / DISABILITY – CHAMPNEYS TRING I'm sharing this to help disabled travellers make an informed choice. Prior to my stay, I was told Room 73 had an accessible wet room. However, it had a low-level bath. Staff confirmed the information was incorrect and told me the hotel was full and Room 72 was the only room with an accessible wet room. The guest staying there was approached while eating her evening meal and a member of staff asked her to swap rooms with me. She agreed. Staff told me that all the accessible rooms are beyond the Garden Wing, at the far back of the hotel. That, there are none near the main reception because rooms there can only be reached by stairs. There is no accessible parking immediately outside the hotel. There are 2 accessible spaces near the gym reception, closer to Room 73. We were told we could park and check in there. We could park there, but fitness staff said we couldn't check in and had to go to the main reception. The walk from the main reception to Room 72 took someone without mobility difficulties 5 minutes. Using a walking aid, it took me approximately 10 minutes each way. Breakfast is near the main reception, and the route includes long corridors and an incline. Other guests using mobility aids told me they had experienced similar difficulties and were equally surprised by the location of the accessible rooms. I hope this helps other disabled people decide whether the hotel can meet their needs.
7. september 2026
Svar fra Hotels.com
Hi Carol,
Thank you for sharing your feedback. We understand your concerns about the accessibility information provided and your experience during your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Melissa,
Thank you for your review. We’re glad to hear the booking process was easy to use and that you found great prices.
Thanks,
Hotels.com Customer Support Team
This "hotel" was a total scam
This "hotel" was a total scam - no one showed up nor contacted me by email. Calling their number yielded nothing.
6. august 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking and the lack of communication from the property.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It seems I get the worst offers as a…
It seems I get the worst offers as a gold member. On my last hotel stay a few days ago I got no room upgrade! What's the point in being called a gold member? When I look at other websites I get better offers for the same hotel. I'm really disappointed by this scam of being a gold member.
3. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about your gold member benefits and your recent booking experience.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
I made a mistake when making my booking…
I made a mistake when making my booking which meant I paid more than I expected. Unfortunately when I immediately messaged Hotels.com they told me I could cancell but at an even higher cost.
I was, and still am, very disappointed.
Bye the way, the Hotel we stayed in was very good.
27. august 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking costs and the cancellation options you were given. We’re glad to hear the hotel itself was a positive part of your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Work being carried out at hotel
Work being carried out at hotel, room wasn't ready @6pm. Then moved me to another room. Staff professional.
16. september 2026
Svar fra Hotels.com
Hi Paul,
Thank you for sharing your feedback. We’re glad to hear the staff were professional, and we appreciate you sharing your experience.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.