Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Vis mer
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Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Vis mer
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Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
Angel Building, 407 St John Street, EC1V 4EX, England, London, Storbritannia
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Hotels.com
Hi Mary,
Thank you for your review. We’re glad to hear the booking process was easy.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Ivan,
Thank you for your review. We’re glad to hear everything went well.
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Hotels.com Customer Support Team
It could have been more accommodating.
1. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the level of service and your overall experience.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Clear information about hotel and…
Clear information about hotel and availability, easy to complete booking.
9. september 2026
Svar fra Hotels.com
Hi Diana,
Thank you for sharing your experience. We’re glad to hear the hotel information was clear and the booking process was easy to complete.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Diana,
Thank you for sharing your experience. We’re glad to hear everything was as you hoped.
Thanks,
Hotels.com Customer Support Team
This is a great place to stop over good…
This is a great place to stop over good views with great food also had a large room also friendly staff and quite, not to far from wells . Would stop again if in the area
12. september 2026
Svar fra Hotels.com
Hi Eddie,
Thank you for sharing your experience. We’re glad to hear the views, food, room, and staff made such a positive impression.
Thanks,
Hotels.com Customer Support Team
Easy to book alternative accommodation…
Easy to book alternative accommodation following our online cancellation by the previous hotel who we had contacted directly.
18. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear it was easy to book alternative accommodation after the cancellation.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi John,
Thank you for sharing your experience. We’re glad to hear the booking process was quick and easy.
Thanks,
Hotels.com Customer Support Team
Had a issue with my booking and a…
Had a issue with my booking and a previous one,got it sorted in the end but I was on the phone for nearly 2 hours 😖
12. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the booking issue and the time it took to get support.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Room was not clean
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approach anyone regarding any issues. Doors slammed by cleaners and other guests could be heard all night and morning. Blinds were broken, screws missing from fixings etc. just not value for money. Did leave a review on hotels and messaged hotel, didn't hear anything back. Did provide communal iron and board, however used on white shirt and turned it yellow. Not good enough, poor experience and felt less rested than before arrived.
4. september 2026
Svar fra Hotels.com
Hi Thomas,
Thank you for sharing your feedback. We understand your concerns about the room condition, cleanliness, and your overall stay experience.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Wonderful stay - exceptional Team!
Reservations Team was super helpful and efficient to make my corporate booking in the first instance. During Check-in the Team member was very welcoming and we had a nice chat! The room was spacious and comfortable and I had a wonderful nights sleep. Breakfast was delightful, everything looked fresh and yummy! Check out was a breeze and I was sent off with a warm smile and another engaging chat! What a wonderful Team you have here at Radison Blu 🤩
10. september 2026
Svar fra Hotels.com
Hi Charlene,
Thank you for sharing your experience. We’re glad to hear the booking process, check-in, room, breakfast, and overall service made such a positive impression.
Thanks,
Hotels.com Customer Support Team
A large number of Hotels to choose…
A large number of Hotels to choose from, with great rates
9. september 2026
Svar fra Hotels.com
Hi Peter,
Thank you for sharing your experience. We’re glad to hear you found a wide choice of hotels and great rates.
Thanks,
Hotels.com Customer Support Team
Good choice of properties
Good choice of properties, prices competitive, easy to book
14. september 2026
Svar fra Hotels.com
Hi Tony,
Thank you for sharing your experience. We’re glad to hear you found a good choice of properties, competitive prices, and an easy booking process.
Thanks,
Hotels.com Customer Support Team
Hotel cancelled the night before I was…
Hotel cancelled the night before I was meant to arrive. Alternative hotels were over twice the price. Took over 1.5 hours of argument to get a replacement hotel booked.
17. september 2026
Svar fra Hotels.com
Hi Matthew,
Thank you for sharing your feedback. We understand your concerns about the last-minute hotel cancellation and the difficulty arranging alternative accommodation.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear you had a good stay.
Thanks,
Hotels.com Customer Support Team
Simply an app thats easy to work
Simply an app thats easy to work, hate the overcomplicated ones you don't know what to do when you're on it took minutes and the pricing was good to
17. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the app was easy to use and that the pricing worked well for you.
Thanks,
Hotels.com Customer Support Team
Two Night Stay
Found a great place to stay which was reasonably priced. The Old Station Inn in Hallatrow, Bristol. Very convenient as we drove to the Park and Ride Odd Down which was 20/25 minutes drive from where we were staying to get into Bath.
The Old Station Inn was a lovely pub with lots of memorabilia and a quirky train carriage as part of it's restaurant. The meals were good, especially the cheaper steak night. Compliments to the Chef Andy.
The landlord and landlady very friendly and good staff members, especially Dan, great customer service. Enjoyed Karaoke with the locals. Very friendly.
The room was clean and nice, tea and coffee facilities and a breakfast to go in a basket containing fruit, croissants with jam or spreadable cheese, breakfast bars and orange juice. Good shower and lovely big towels. Was perfect for our two night stay.
8. september 2026
Svar fra Hotels.com
Hi James,
Thank you for sharing your experience. We’re glad to hear you found the stay comfortable, well located, and good value, and that the service and amenities made a positive impression.
Thanks,
Hotels.com Customer Support Team
Nice room
Nice room, decent breakfast, good location, early check in, courteous staff
4. september 2026
Svar fra Hotels.com
Hi Richard,
Thank you for sharing your experience. We’re glad to hear you enjoyed the room, breakfast, location, early check-in, and service.
Thanks,
Hotels.com Customer Support Team
Great deal for super boujee hotel
I got a fab deal on this hotel as I had reward points. It’s a gorgeous luxe place with a cool diner attached. The only down side was that I was staying for business and I couldn’t get a VAT receipt either from Hotels.com or the hotel
7. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear you enjoyed the hotel and diner. We understand your concerns about not being able to get a VAT receipt for your business stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear everything went smoothly and that you were happy with the experience.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.