Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Vis mer
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Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Vis mer
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Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
Angel Building, 407 St John Street, EC1V 4EX, England, London, Storbritannia
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Date changed and hard to alter.
20. september 2026
Svar fra Hotels.com
Hi Chris,
Thank you for sharing your feedback. We understand your concerns regarding the booking date being changed and the difficulty updating it.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Carol,
Thank you for your review. We’re glad to hear the room, friendly staff, and excellent food all contributed to such a positive stay. It’s always great to know the overall experience was so enjoyable.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Joe,
Thank you for taking the time to share your feedback. We’re glad to hear the staff made a strong impression and that you enjoyed the breakfast. Those details can make a stay feel much more welcoming.
Thanks,
Hotels.com Customer Support Team
We’ve had such a wonderful stay and…
We’ve had such a wonderful stay and honestly couldn’t have asked for more. From the moment we arrived, we were made to feel incredibly welcome, and the whole experience has been fantastic.
12. september 2026
Svar fra Hotels.com
Hi Gareth,
Thank you for sharing your experience. We’re glad to hear you felt so welcome from the moment you arrived and that the whole stay was fantastic. It’s wonderful to know everything came together so well for you.
Thanks,
Hotels.com Customer Support Team
Staff and room excellent loved it
16. september 2026
Svar fra Hotels.com
Hi Alan,
Thank you for your review. We’re glad to hear both the staff and the room made such a positive impression. It’s great to know you loved your stay.
Thanks,
Hotels.com Customer Support Team
This is a fabulous place to stay in Rome
This is a fabulous place to stay in Rome. It is close to the Metro and all the attractions. The rooms are comfortable, spotlessly clean and everything is well maintained. The staff are lovely and very helpful. I would definately stay here again.
18. september 2026
Svar fra Hotels.com
Hi Katie,
Thank you for sharing your experience. We’re glad to hear the location, comfortable rooms, cleanliness, and helpful staff all contributed to such a positive stay. It’s great to know you would happily stay there again.
Thanks,
Hotels.com Customer Support Team
Booking was easy but there is know way…
Booking was easy but there is know way the hotel should be a 4 star
11. september 2026
Svar fra Hotels.com
Hi Eddie,
Thanks for sharing your feedback. We’re glad booking was easy. We understand your concern about the hotel not matching your expectations for its rating.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Excellent accomodation but on arrival…
Excellent accomodation but on arrival home found that money had been taken out of my account twice
Hotel were amazing and credited my bank without any fuss
20. september 2026
Svar fra Hotels.com
Hi Tony,
Thank you for bringing this to our attention. We’re glad to hear the accommodation itself was excellent and that the payment issue was resolved promptly once it was noticed. Clear and timely handling of billing concerns is very important.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Sam,
Thank you for your review. We’re glad to hear the hotel and the welcoming atmosphere made such a positive impression. A friendly stay can make all the difference.
Thanks,
Hotels.com Customer Support Team
Easy site to use and good discount
20. september 2026
Svar fra Hotels.com
Hello,
Thank you for sharing your feedback. We’re glad to hear the site was easy to use and that you found a good discount. A simple booking process with strong value is always appreciated.
Thanks,
Hotels.com Customer Support Team
Super easy and simple booking 👍
11. september 2026
Svar fra Hotels.com
Hi Kayla,
Thank you for your review. We’re glad to hear the booking process was super easy and simple. A smooth experience can make planning much more convenient.
Thanks,
Hotels.com Customer Support Team
Nice room but smell in hallway
Nice and clean room but the hallway smelt a bit weird.
Staff were nice and spa was okay - not the best but you get what you pay for.
19. september 2026
Svar fra Hotels.com
Hi Maryam,
Thank you for sharing your experience. We’re glad you found the room clean and the staff nice. We understand your concern about the smell in the hallway.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Smooth search and finding
14. september 2026
Svar fra Hotels.com
Hi John,
Thank you for taking the time to share your feedback. We’re glad to hear the search process felt smooth and that finding the right option was easy. A clear search experience can make booking much simpler.
Thanks,
Hotels.com Customer Support Team
Sir michael john
1st class staff quick and easy check in parking and facilities explained well ..top work !!
20. september 2026
Svar fra Hotels.com
Hi Michael,
Thank you for sharing your experience. We’re glad to hear the staff, quick check-in, and clear explanation of the parking and facilities all helped make your stay go smoothly. It’s great to know the service stood out so positively.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Colin,
Thank you for your review. We’re glad to hear the online booking process was very easy. A simple and straightforward experience can make travel planning much easier.
Thanks,
Hotels.com Customer Support Team
Handy booking process with loads of…
Handy booking process with loads of options depending on your filter preferences. Made our road trip easy to plan and manage and reviews helped us make hotel choices. Everything went to plan. Would use Hotels.com again
20. september 2026
Svar fra Hotels.com
Hi,
Thank you for your review. We’re glad to hear the booking process was handy, the filter options and reviews helped with your hotel choices, and your road trip was easy to plan and manage. We also appreciate hearing that everything went to plan and that you would use Hotels.com again.
Thanks,
Hotels.com Customer Support Team
Easy to use web site and simple to make…
Easy to use web site and simple to make a booking,
I have used them before and will use again.
14. september 2026
Svar fra Hotels.com
Hi Ian,
Thank you for the lovely review. We’re pleased the website was easy to use and booking straightforward. We’re grateful for your feedback.
Thanks,
Hotels.com Customer Support Team
The place was clean and beautiful
The place was clean and beautiful. We had everything that we needed to make our stay comfortable
12. september 2026
Svar fra Hotels.com
Hi,
Thank you for your review. We’re glad you found the place clean, beautiful, and well equipped for a comfortable stay. It’s great to hear your stay went well.
Thanks,
Hotels.com Customer Support Team
Mini break.
The ease of booking quick good selection of hotels everything is explained properly good service.
16. september 2026
Svar fra Hotels.com
Hi,
Thank you for your review. We’re happy to hear booking was easy, the hotel selection was good, and the information was clear. It’s great to know the service added to your experience.
Thanks,
Hotels.com Customer Support Team
Hotels.com is an easy to navigate…
Hotels.com is an easy to navigate platform for booking incredible hotels and hidden gems at fantastic prices in some of the worlds most beautiful and must visit cities.
Simple booking process and great communication.
20. september 2026
Svar fra Hotels.com
Hi Elizabeth,
Thank you for sharing your feedback. We’re pleased Hotels.com made it easy to find great stays at fantastic prices. It’s wonderful to hear the experience was a positive one.
Thanks,
Hotels.com Customer Support Team
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