Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Vis mer
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Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Vis mer
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Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
Angel Building, 407 St John Street, EC1V 4EX, England, London, Storbritannia
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Hotels.com
Hi Timothy,
Thank you for sharing your experience. We’re glad booking was easy and the hotel information was easy to access.
Thanks,
Hotels.com Customer Support Team
Very nice clean and staff very polite…
Very nice clean and staff very polite and friendly
16. september 2026
Svar fra Hotels.com
Hi Jenny,
Thank you for sharing your feedback. We’re glad you found the property clean and the staff polite and friendly.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad you found the booking system easy to use.
Thanks,
Hotels.com Customer Support Team
Great site,
Great site,
Easy to use and to book rooms
They do need to keep an eye on some of the hotels that have listed. As some of the information is way out of date.
17. september 2026
Svar fra Hotels.com
Hi Peter,
Thank you for sharing your feedback. We’re glad you found the site easy to use and booking straightforward. We understand your comment about some hotel information being out of date.
Thanks,
Hotels.com Customer Support Team
A very lovely stay if only a brief one
A very lovely stay if only a brief one. Would recommend.
18. september 2026
Svar fra Hotels.com
Hi Richard,
Thank you for sharing your experience. We’re glad you had a lovely stay and would recommend it.
Thanks,
Hotels.com Customer Support Team
All was great
15. september 2026
Svar fra Hotels.com
Hi Jill,
Thank you for sharing your review. We’re glad everything went well.
Thanks,
Hotels.com Customer Support Team
Great hotel
Great hotel, great location to airport, rooms are comfortable, only downside is the floorboards, we could hear people walking up and down their room at 1am in the morning which was annoying. I guess people have no consideration for other guests.
10. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your experience. We’re glad you enjoyed the hotel, the location, and the comfortable room. We understand your comment about the noise during the night.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi William,
Thank you for sharing your experience. We’re glad you found a good price.
Thanks,
Hotels.com Customer Support Team
Booking process
The company advertised breakfast included when I booked and paid for a hotel in Sheringham When I checked with the hotel it wasn’t. The hotel confirmed that they do not offer inclusive breakfast as part of their offering on hotel booking sites.
Although I questioned Hotel com they said it was a problem with the hotel. It wasn’t.
Note: this review is regarding Hotel com. Not the hotel I stayed at.
Note your response, tried with little success. Maybe you could reach out to me
8. september 2026
Svar fra Hotels.com
Hi Paul,
Thank you for sharing your feedback. We understand your concerns regarding the breakfast information provided during booking.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Not fit to be calling themselves a hotel
Firstly, This hotel should not be on your site. I mistakenly booked the wrong night in the first instance. I then requested a refund which the owner told me to contact Hotel.com. I rebooted for the correct night and the room was basic. The shower worked but when I adjusted the temperature and found it was too hot, I then could not turn the tap to get the temperature down. The staff were friendly enough but for the money they took from us, I was not surprised. They served up a snack for one of my fellow guests. A cheeseboard with an assorted few pieces of cheese with grapes and a dip and bread sticks. Then charged him £15. We could have got more suitable food from a takeaway. I will not be recommending this hotel to anyone and I certainly wont stay their again. It was dirty throughout the corridors and there were a lot of window frames in disrepair. I am still unsure why I couldn't be given a refund for the wrongly reserved room so in effect I've paid almost a hundred pounds for what can only be described as, excuse my language, a shithole
18. september 2026
Svar fra Hotels.com
Hi Peter,
Thank you for sharing your feedback. We understand your concerns regarding the refund request, the condition of the property, and the value of your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hello,
Thank you for sharing your experience. We’re glad booking was simple and it was easy to find what you needed.
Thanks,
Hotels.com Customer Support Team
No handwash for bath and shower
No handwash for bath and shower
Pillows hard as nails
Having to pay to use leisure centre
Cheap sausages at breakfast
20. september 2026
Svar fra Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding the room amenities, comfort, leisure centre charge, and breakfast quality.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
As always searching and booking…
As always searching and booking processes were great! Fast working and well organised website! Satisfactory booking from lots of choice and good price reductions . Thanks
20. september 2026
Svar fra Hotels.com
Hi Mary,
Thank you for taking the time to share your feedback. We’re glad to hear the website felt fast and well organised, with plenty of choice and good price reductions available. It’s great to know the booking process continues to work well for you.
Thanks,
Hotels.com Customer Support Team
Awful experience
Awful experience. Made a mistake with booking. Zero comms from the team or effort to help. NEVER Booking with them again. Shocking experience.
2. september 2026
Svar fra Hotels.com
Hi Thomas,
Thank you for sharing your feedback. We understand your concerns regarding your booking and the support you received.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to book,kept informed,hotel room…
Easy to book,kept informed,hotel room was exactly as described,everything we needed and spotlessly clean.A thoroughly great experience.
18. september 2026
Svar fra Hotels.com
Hi Felicity,
Thank you for sharing your experience. We’re glad to hear the booking process was easy, the updates were clear, and the room matched the description so well. It’s wonderful to know everything you needed was there and that the stay left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Did not answer a message to a simple…
Did not answer a message to a simple request and now I’m down £150. Thank you
1. september 2026
Svar fra Hotels.com
Hi Simon,
Thank you for sharing your feedback. We understand your concerns regarding not receiving a response to your request and the related charge.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Everything was great booking our next…
Everything was great booking our next adventure, but it would be nice to see an acknowledgement of the booking.
20. september 2026
Svar fra Hotels.com
Hi Ken,
Thank you for sharing your experience. We’re glad booking your next trip went smoothly. We understand your concern about receiving a booking acknowledgement.
Thanks,
Hotels.com Customer Support Team
Easy to book and a great price
9. september 2026
Svar fra Hotels.com
Hi Richard,
Thank you for your review. We’re glad to hear the booking process was easy and that you found a great price. A simple experience with good value is always appreciated.
Thanks,
Hotels.com Customer Support Team
Room could do with a bit of updating
Room could do with a bit of updating, No side lamps so had to leave bathroom light on all night and everytime you wanted to change tv channel at night we would have to get out of bed to put main light on so we could see controls. Bathroom toilet would flush but if my partner went shortly after me it wouldn't flush. Breakfast was ok but nothing special. Staff were pleasant and polite we did ask on our second day if they had a lamp for the room which the housekeeper came with and that's only because we saw a room with one in on the ground. Ok overall but wouldn't be my first choice next time we go.
10. september 2026
Svar fra Hotels.com
Hi Diane,
Thank you for sharing your experience. We’re glad you found the staff pleasant and polite. We understand your comments about the room lighting, the toilet, and the breakfast. We know how important it is to have a comfortable and convenient stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Relaxing weekend stay
Fantastic welcome even though they were really busy. Lovely old building and a very relaxing vibe Plenty of parking.
Our room was cosy with everything we needed and loved the homemade biscuits, fresh coffee and sweets.
Breakfast was one of the nicest we have had in a long time, fresh local ingredients and super hot.
Would highly recommend staying here.
18. september 2026
Svar fra Hotels.com
Hi Sharon,
Thank you for sharing your experience. We’re glad to hear the warm welcome, relaxing atmosphere, cosy room, and excellent breakfast all helped make your weekend stay so enjoyable. It’s great to know you would highly recommend it.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
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