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Our stay at Spitakia Cottages in CHIOS GREECE was a complete nightmare, documented entirely on video recording.
​Due to unavoidable travel delays, we arrived for check-in at 00:30 AM. My family was exhausted, hungry, and needed to catch an early morning ferry the next day, so we just wanted everything to go smoothly. Clearly furious at being woken up, the host immediately acted with extreme hostility. Instead of a professional check-in, he pointed his index finger at us like a police officer interrogating criminals and shouted: "First of all I want to see your passport! You, you, and you!" I was shocked, but said nothing at the time just to avoid conflict.
​When I reported that a large centipede was crawling in our bed and had bitten me, he completely dismissed it and said: "It's a small village, having centipedes in the room is completely normal." When I told him that having venomous pests in guest beds is NOT normal, he completely blew up and flew into a rage.
​He made my 9-year-old daughter cry. She walked towards me and hugged me in terror. When I confronted him saying, "You are scaring my daughter, why are you shouting?", he aggressively yelled back: "It's my property, I can shout if I want!" When I firmly stood my ground and told him that he cannot shout at us, he intimidatingly threatened us, saying: "If even the smallest single item of my property gets damaged, I will report you to the police!"
​The property presented severe health and safety hazards: pest-infested bedding, broken AC with missing control knobs, loud noise, and a balcony with no safety railings. The host cannot deny any of this as he was fully aware he was being recorded on video.
​Formal legal complaints with full video and photographic evidence have been officially lodged with the Greek National Tourism Organization (EOT), Greek Consumer Ombudsman, and Tourist Police.
​Furthermore, Hotels.com failed miserably to support us. Manager Mr. Israel admitted that Hotels.com requested a refund, but because the host declined, they refused to take responsibility. Instead of ensuring customer safety, they hide behind template emails and refuse to act against illegal conditions. Avoid this property and service.

The room was smelly, the bathroom unclean, the welcome miserable and the $20 parking charge was an unpleasant surprise.

It is well located and on the plus side the bed was very comfortable and breakfast very good.

Contact Hotel.com staff to ask something question regarding my booking and Hotel.com staff promised reply to me as soon as they can but still didn't get any answer more than 2 week...
So, disappointed!!

Easy and quick to book a last minute trip

Easy booking process

Easy to book and all information sent straight away.

Easy to book. Competitive prices.

I sent multiple queries on two occasions, about two bookings to the support @ email address , and received NO RESPONSE until I complained to Expedia. Not good enough. Long standing Hotels.com customer. Not good enough.

Fast, reliable and efficient

excellent selection of hotels, and easy booking process

All cleaned and smart, good standard room with all my expectations.bathroom perfect though no soaps provided. Staff friendly and caring. Lovely people all friendly , good experience.

I liked the Hotel.. the staff were terrific and the food was good.

Biggest problem was the awful and persistently noisy entertainment crew. Didn't finish until 11pm EVERY NIGHT!..Every night.. no nights off at all. Trying to have a relaxing evening was impossible and TUI should mention this.

Easy to book and confirmed straight away.

Beautiful hotel, only there from 1am to 9am. For the price the room was a little compact, loose tiles in shower and no hot water. Staff were brilliant. Unfortunately I was not able to enjoy the hotel to the full, so my comments are based on the room only.

Superb Hotel with good amenities and staff

We got to our room and I went to reception and told them I wasn’t happy with the room bed sheets was ripped , toilet flush was off the wall lamps didn’t have bulbs in what worked so a lot of things it was horrible and just all over the head board