Having just started my painting I am very pleased with the results so far . This is my second order as the first through no fault of the company was delivered to the wrong address and then disappeared... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I found that the staff (Marc) went over and above what i would have expected from a customer service point of view. He said he was genuinley interested in me completing my project, and his words were... Vis mer
Selskapet har svart
I ordered two diamond painting kits and wrongly ordered the wrong shape diamonds. I quickly got in contact with FiguredArt to enquire whether it was possible to change the shapes. The company (especi... Vis mer
Selskapet har svart
So disappointed with my picture. Had this been my first painting by numbers it would have been my last. The canvass was creased and is too textured so trying to fill in very small sections or fine... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Figured'Art serves customers in the UK, providing painting by numbers and diamond painting kits to cultivate artistic skills at one's own pace. With an emphasis on quality and accessibility, we collaborate closely with international suppliers and artists. Our personalized kits transform photos into unique artworks, and we also offer custom canvas commissions. Join us in embracing creativity with Figured'Art.
Kontaktopplysninger
Storbritannia
- customerservice@figuredart.com
- uk.figuredart.com
4,3
Enestående
65 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer Services
I have been painting for several years, completing 88 paintings up to now.My favourite subjects so far are the Art Deco, range. If I have an issue I contact customer services who respond very quickly, I find that the staff are very courteous, very professional and helpful. Well done one and all
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Robert,
Thank you for taking time to write this.
We're truly grateful to have been part of your creative journey and appreciate your kind words about our team and the quality of our products meets your expectations. Feedback like yours motivates us to keep improving and building a stronger brand. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Smiling 😊
This company has delivered to me some truly lovely painting by numbers kits. They have a fantastic selection of ready to order kits and there custom kits have equally been a treat . The website is easy to use , likewise so is ordering. It can take a while for delivery if ordering a custom kit but the customer service team are pretty good and helpful at keeping you informed. On the whole , this has to be the best company I’ve used so far for painting by numbers kits
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Dave,
Thank you for your wonderful review!
We sincerely appreciate your positive feedback about your overall experience with our products and service. Your feedback is invaluable to us and helps us continually improve our products and service. We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Great customer service
Great customer service from this company. Had an issue with the light sensor from a kit. Contacted them and they arranged for a new one to be sent out. Thank you! Highly recommended
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Elaine,
Many thanks for taking the time to write this review.
It is our pleasure that our team could assist you and ensure a timely resolution. Feedback like yours motivates us to keep improving and building a stronger brand. We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Great shopping experience
Excellent customer service-prompt and helpful. Product was great too.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Julie,
Thank you for your positive review.
We’re thankful for your feedback and pleased that our overall services meets your expectations. Insights like yours help shape the way we grow and evolve. We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
Custom diamond painting kit
Communication was great. Product was of great quality and will use this company to purchase more
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Lorraine,
Thank you for your kind review.
We truly value your feedback and are delighted that our products and services provided a positive experience. Your appreciation reinforces our commitment to high-quality service. We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
5* service
Absolutely over the moon with my order and with the amazing service I received when I had a problem. I am now going on to place another order which will be 1 of many. Definitely worth ordering from them and you will not be disappointed.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Tracy,
Thank you for taking the time to share it.
We appreciate your positive feedback regarding our overall service. Expressions of appreciation such as yours are both motivating and deeply valued. We look forward to serving you again.
Best regards,
Figured’Art Customer Care Team
Ordered a wonderful gift for a…
Ordered a wonderful gift for a colleague (a bespoke painting by numbers set) which arrived yesterday and it is absolutely brilliant - exactly what I wanted! I raised a question via the contact us option on delivery timing, which was resolved / responded to very quickly. All in all really happy with the delivery and service, thank you!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Justine,
Thank you for sharing your positive experience with us.
We’re thankful for your feedback and pleased that our support and overall services met your expectations. Your insights help us enhance the experience we provide to all our customers. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Paintings I ordered arrived quickly and…
Paintings I ordered arrived quickly and on time. There was one image which would have had to have been cropped to fit - they sent me two options, neither of which I liked so a refund was organised. The customer service was excellent and I'd use them again.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Em,
Your support and encouragement mean the world to us!
We’re glad our team could assist you promptly and provide a smooth resolution when needed. Knowing that our work makes a difference for you inspires us to aim higher every day. We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
Paint replacement, excellent service
We ordered a product 2 years ago, to find the paints had now dried out. We reached out to customer support who were able to provide us replacements for a low fee. Very pleased, thanks again.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Jake,
Thank you for your wonderful review.
We are pleased that our team was able to assist you and provide a suitable solution. Feedback such as yours is invaluable in helping us continuously improve and enhance the experience we provide to our customers. Thanks again for your support!
Best regards,
Figured’Art Customer Care Team
Brilliant customer service provided by…
Brilliant customer service provided by Kaye. she was so helpful and resolved my query in a timely manner. I would definitely recommend Figured Art for your purchases.
Thank you once again Kaye. Dal
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Dal,
Thank you for your kind feedback and recommendation.
We’re pleased to hear you had a positive experience with our team and that your request was handled efficiently. We will also make sure Kaye receives your kind feedback. Good luck to your next project and have fun!
Best regards,
Figured’Art Customer Care Team
On top of their profession.
Clearly, Figured'Art are the leaders in their field, with a vast range of product and speedy availability for many of the items from a UK facility. When I forgot to deduct 15% discount from an order, they immediately credited my card for the relevant amount. That's service.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Mr. John,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience with our service met your expectations. Providing prompt support and making sure our customers feel valued is always our priority. We truly appreciate your trust and support!
Best regards,
Figured’Art Customer Care Team
Very happy with good quality kits
Very happy with good quality kits. Initially they only sent 5 out of the 8 kits I ordered but thanks to the customer service advisor (Kaye) this was soon remedied (in just over a month) and i am now the proud owner of 8 lovely diamond painting images which I can’t wait to get started on. I was also offered a 20% discount on my next order to apologise for the error.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Michelle,
Thank you for your support and kind words!
It is gratifying to know that you are satisfied with the level of service we provided. We’re pleased to hear that Kaye provided helpful support, and we will be sure to share your comments with her.
Hearing from happy customers reminds us why we love what we do. We appreciate your trust.
Best regards,
Figured’Art Customer Care Team
Great customer service
Sometimes you only see the merit of a company when things go wrong. I wanted to try this hobby along with 3 friends so I uploaded a photo of us all and ordered 4 sets with the same photo so a significant investment. Unfortunately the delivery went to the wrong house. I am not clear if this was my fault but I assumed it was and I chased the delivery company to try and locate my parcel. This company helped me to try and locate the parcel. They were unsuccessful too and immediately offered a replacement. They sent it and I recieved it yesterday. I haven't used it yet but the kit looks great and we are looking forward to a sip and paint session. I'm so pleased with Figured'Art. They really look after their customers.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Judy,
Thank you for your thoughtful feedback and patience throughout the process.
We’re delighted we could assist and ensure everything was resolved smoothly. Feedback like this helps us continually refine and enhance the experience for all our customers. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Excellent products and great customer…
Excellent products and great customer support.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Art Hobby,
Thank you for your kind words!
We’re pleased to hear that you are satisfied with the quality of our products and overall service. Reviews like this help us improve and create even better experiences for all our customers. We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
Impressive customer service
Ordered an item as a gift but unfortunately it was delivered to a pick up point and the recipient could not collect it. I was given the option of a redelivery for a small charge but didn't respond as I had missed the email. Several weeks later I cheekily emailed to request a refund as it was a bit too late to organise a redelivery. I was not expecting Figure D'Art to agree but to my pleasant surprise I received a lovely email and a full refund. Very impressed with this level of customer service from Kaye.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Claire,
Thank you for taking the time to share your experience.
It’s great to know that you are satisfied with our service, especially with the support you received. Feedback of this nature affirms our dedication to providing exceptional quality and service. We will make sure to share your feedback with Kaye.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
I have bought 6 of these lovely paint…
I have bought 6 of these lovely paint by numbers I have finished one now onto my second one .The other 4 are for my daughters.The paints and canvas are great I just wish the brushes were a better quality. Apart from that it's just nice to have some time to myself and paint .Would highly recommend
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Mandy,
Thank you for your continued support.
It is gratifying to know that you are satisfied with the level of service we provided. Support like yours encourages us to keep pushing forward. We truly appreciate your loyalty.
Best regards,
Figured’Art Customer Care Team
Very happy with the order
Very happy with the order, all the equipment is of a great quality, really looking forward to completing my first project.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hello Kershaw,
Thank you for sharing your experience with us.
It is gratifying to know that you are satisfied with the level of service we provided. Support like yours encourages us to keep pushing forward. Good luck to your next project and have fun!
Best regards,
Figured’Art Customer Care Team
Awful purchase experience. Avoid!
Item was marked as green tick and 'UK Stock: Delivery in 48hrs'. A week later and still haven't received it. When i contacted Kaye from customer services, she said it was coming 'shipped from workshop' which takes 1-3 weeks! I can still see the item i ordered labelled on the website as 'UK Stock: Delivery in 48hrs'... Which is what i bought. This was meant to be a present. Terrible customer experience.
This is mis-selling and against consumer rights set out by the ASA. If it says uk and 48hrs then it should be within that timeframe as that's part of what you are purchasing.
Also, i still haven't even had an apology.
Someone needs to get my order to me as soon as possible with compensation.
(i can see your response and that's not the case, it was green and UK 48hrs).
The item has just arrived today (23rd) (it was ordered on the 12th) and to top it off, it’s damaged!
Canvas bent and not able to flatten so will be very creased for painting and afterwards.
At this point I’d like a full refund. This entire process buying from you has been a nightmare and now the item is damaged.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Josh,
We are sorry to hear about your experience, especially as this order was intended as a gift. We have already reached out to you directly to provide an update on your order and offered a discount as a gesture of goodwill.
The design you selected is available in multiple variants. Depending on the size chosen, the shipping origin changes, and the label on the product page updates accordingly between Green Label (UK stock, fast delivery) and Blue Label (made-to-order, shipped from our overseas workshop). In your case, the selected variant is part of the Blue Label collection, which follows the 1–3 week delivery timeframe.
We fully agree that delivery information must be accurate and respected. And beyond that, what matters to us is how our customers feel. Your order is already in transit and should arrive soon. In the meantime, the discount code we shared is simply a way for us to show that we take your experience seriously. We sincerely hope that you may want to try again with a Green Label item, so we can provide you with the level of service you expected.
Thank you for sharing your feedback. Our team remains available if you would like to continue the conversation with us directly.
Kind regards,
Figured'Art Customer Care Team
Great service
The quality of the kit received was excellent and I will definitely order again. One of the kits didn't arrive (not the fault of the company) and Katherine was very helpful in ensuring another kit was sent out to me.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Vanessa,
Thank you for sharing your positive experience.
We’re happy to know our service gave you a smooth and pleasant experience and that our overall services met your expectations. We’re pleased that Katherine was able to assist you and promptly resolve the issue and be sure to share your comment with her.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Figured art is an amazing company
Figured art is an amazing company, they are very quick to respond to any query you have. The paint by number kits are packed really well and included everything you need. I would highly recommend this company. I have already purchased 3 large paint by numbers from them and can’t wait to order more !! 😀
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Figured'Art UK
Hi Laura,
Thanks a lot for taking the time to share this!
We're happy to hear that you had a great experience with our team and that you’re satisfied with the overall qaulity of our products. Your thoughtful comments not only uplift our team but also guide our future development.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
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