Elis UK Anmeldelser 

Just my feedback on Elis we have dealt with them 7 years now about 7 weeks ago the august bank holiday we noticed a big some of money taken from our account from Elis I immediately rang there office and explained that there was some mistake as we did not owe this money that lady on the phone was no help at all she emailed me over an invoice agilely that was for me company different name and different account numbers but she didn’t care and left the office a 4pm we where shocked had no money in our account to pay wages we where also away on hoildays trying to sort this mess out . As it was the bank holiday weekend it was Tuesday before a manager finally rang us and money was eventually transferred money back to us (I had the bank also recall the payment)7 weeks on trying to get information back from them as to why this happened in the first place no reply etc today I emailed to cancel my account with them I than received a phone call from Marc o Conner head office to say no problem I’ll process your cancellation. I am shocked of how little they respect small business like mine . I don’t like to put any company down but to me this was unacceptable. I would not recommend this company as to them little business mean zero to them .

Kelly is a very polite person snd we get on well she sorts everything out when occasion s arise. We have no issue s

Great company to use, very reliable

Our sales rep Daniel has gone above and beyond to ensure the uniform issue was correct and the follow up service of support been excellent.

Daniel at Elis Durham is always available, always helpful his knowledge is invaluable

Very good service. Kelly the accounts manager comes out regularly to check we are happy with the service & Barry the delivery driver is very helpful & reliable.

Great service by Andrea.

Great service and outstanding consistency. The weekly visit by our driver who travels to the North West to deliver our contracted goods is very punctual and consistent. We always received the correct apparel and other items on time. All sales and delivery staff are courteous, helpful and profession at all times.

We have used Elis for quite some time now. Their service is second to none. Everything runs smoothly and have no hesitation in recommending

Excellent customer service from excellent staff. Andrea, Daniel & the rest of the crew deserve the highest praise.

I’ve been dealing with Dan from Durham branch now for a number of years, the service has been absolutely fantastic now since we switched to Elis. The options they offer for reusable items has been a game changer, thank you Elis.

Really impressed with the service we are receiving.
Harkirat in customer relations has really helped me out with missing reports for an upcoming audit , she tracked them down and sent every report over to us.

Excellent service.

Friendly, helpful staff both in customer service department and the delivery drivers. Good communication and any issues raised dealt with quickly.

Unfortunately our experience has been very disappointing.

Over an extended period we encountered recurring service issues, including missed collections, garment losses, another companies workwear, inconsistent service levels and billing concerns. Despite raising these matters on numerous occasions, we found resolution to be slow and often incomplete.

Customer service has been frustrating or should I say, non-existent! Communication has been inconsistent and resolving even straightforward issues has required excessive time and effort.

Based on our experience, we would encourage potential customers to ensure they fully understand the contract terms, renewal provision and exit charges before committing as well as escalation contacts!

Overall not the level of service or partnership we expected.

na ruim 20 jaar klant geweest bij dit bedrijf. nu willen wij stoppen met ons bedrijf en hebben wij geen bedrijfskleding meer nodig.de oude kleding zit vol met gaten en is gewoon versleten nu moeten wij een vergoeding betalen voor het inleveren van deze oude zooi terwijl de gebruikstermijn van 36 maanden al lang verstreken is. Dus wordt geen klant bij dit bedrijf zijn gewoon een stelletje oplichters.

One of the Elis chaps was parked in the BUS BAY at Tesco Extra in Abingdon.
RIGHT IN THE MIDDLE OF IT.

Being in a bus I can only park in one place, and this Nimrod was right smack in the middle of it.

So I had to wait for him to exit blocking traffic. When he came out after about 10 mins, I was parked as much of the road as I could and was about 6 inches of his back bumper. He came over with all the 'I couldn't give a s**t' dripping off him; holding his sandwiches and drinks NOT TOOLS or anything that could justify him parking there and not 20 meters further away!

He said 'Sorry fella, I'll be out of your way in a minute' or something to that effect.... To which I replied 'It's not like you couldn't have parked over there!' Pointing to my right.
He then made an excuse about we've all got work to do or something..... while holding his sandwiches! I retorted with something about do you work with sandwiches......

What followed after that was 20 seconds or so of him shouting at me.
Telling me to suck his d**k.....
F*** off....
I'll stay f***ing parked here then.....

And to add the cherry to this particular cake he then got in his van pulled forward about 3 meters then as I went to pull forward to get off the road I was blocking he slammed it into reverse and reversed back towards me!

I should probably now point out that this was all done with an audience of people stood outside Tesco and sat in the tesco cafe! People were standing and staring!
I know from my own perspective that if I had a pop at someone in a company vehicle while wearing a company uniform(which I was - I was driving a 59 seater touring coach) I would be now up the road for gross conduct! Plus the Dangerous driving.
I don't think I have to mention how bad this looks for any company especially one with a sign written vehicle involved!

Details: Tesco Abingdon, at approx 1240 hrs.
The audio and video of this will be stored on my coach and downloaded. The Tesco Duty manager will note the details should the company need them.

I'm very disappointed.

we are a bakery company who signed on for 3 years, bakery whites floor mates and ladies sanitary disposal, fist off we were issued with wrong size uniforms but we managed to sort this ourselves as no help was forthcoming when it was mentioned to elis, next thing we start getting our uniforms back pretty much as dirty as they were collected and instead of white uniforms they went grey, we complained about this and was told that they will get a special wash, never happened, some weeks they never turn up with the uniforms they picked up the week before and when the driver does deliver them the following week he says he has been on holiday and there is no cover for his job, the sanitary bins were not emptied for the first year although we were paying for the service, again was told that we would get credit lol, then the next thing is the uniforms start coming back with holes in them not just small holes but big pieces of material missing from them, so i spoke with a sales manager who told me when he came round to look at them that they had been chewed by rats as there were pieces of food on them the rats would eat that off and the material too, the reason the guy came round was so that he could talk us round into signing a new contract as he was now in the business and things would be as they should be, then another person came to see me and we talked through all our issues and she said she would go away and sort things out and come back to us with what they intend to do, in the meantime the very next day we did not get our delivery and the next week one apron turned up, there are 11 of us who work here, the offer that was made to us was to sign a new contract and get a discount and a promise things would be better, what a load of codswallop, so we stopped accepting anything that they sent in like the odd pair of trousers or the sanitary lady coming round( i will say once that lady started coming round regularly she was very nice) so now they are starting to charge us for late payments as we have stopped paying them, we cancelled with them them inside 3 years but you have to cancel 6 months prior to your agreement running out(read the small print) so now we are supposed to run for 4 years , they are a disgrace of a business it is not just sour grapes on our part but we are a food production company they knew this when they took us on and our expectations have never been met, i know its a bit of a rant but i really do not want anyone else who is looking for a reputable business to fall into the trap that we have, they really do not seem to care once you have signed that contract, oh yes before i go they seem to have a habbit of losing the emails that you have sent in regarding your complaints, thanks for reading

Matthew O'Neill is a fantastic Account Manager always helpful and friendly and responsive to issues and making timely corrective actions. In my absence he has been very supportive as we roll out new Workwear and RFID tagged Laundry to our sites. Santosh within the Customer Service team is also very helpful and proactive in responding to issues finding speedy solutions.

The delivery driver is always helpful and polite and arrives on the exact day i requested.